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El Paso VA Health Care System – Las Cruces Veterans Clinic

3401 Del Rey Boulevard Las Cruces, NM 88012
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El Paso VA Health Care System - Las Cruces Veterans Clinic NM 88012

About El Paso VA Health Care System – Las Cruces Veterans Clinic

I like that this clinic offers same day support so there aren’t any long wait times to worry about. They’ll even take you if you aren’t enrolled in VA health care. If you need help with drugs, their multidisciplinary team will work with you in individual or group counseling services. They’re skilled in treating many conditions that can affect your mental or emotional health. When you first visit them, they’ll conduct an initial consultation to understand your needs. Then, they’ll create a customized treatment plan just for you.

During your counseling sessions, you can talk about your struggles. Your peers and your coordinator will help you identify your triggers so you can start learning life skills to ward off temptation. They can also help you address co-occurring mental health conditions like anxiety and depression.

Some clients say they’ve been going here for many years and have received consistently good care. However, others have been dissatisfied with the level of support they’ve received.

Latest Reviews

Firefighter ZABALA
Reviewed on 08/13/2025
1
I'm a veteran who moved from California to Las Cruces New Mexico and is forced to go to the El Paso VA. I have cancer and have been denied all cancer treatment since December 2021 I've been denied all medication and they even went so far and denied me my pack act disability compensation claims. The leadership team from the El Paso VA are complete idiots and the only higher friends and family. I consider the El Paso VA Medical center 100% junk and useless it is a complete waste of federal .the clinics are jokes and no one works there and it is useless to every veteran. To my fellow veterans go out and pay for medical insurance like every other civilian the VA doesn't give a damn about any veteran and El Paso is the worst VA in the nation
Firefighter/ EMT ZABALA ( reti
Reviewed on 08/07/2025
1
I'm a veteran with cancer I've been asking for cancer treatment since December 2021 and the idiots from the El Paso VA Medical center and the Las Cruces Cboc have denied me all medication cancer treatment and essentially every benefit I earned. Their leadership consists of nothing but spoiled Air Force officers who don't give a f about any veteran. They deserve a zero Stars don't go there if you need any real medical treatment for cancer or anything serious. They don't even have a doctor just a bunch of nurses who called themselves doctors what a f****** scam!
Doyle Pruitt
1 month ago on Google
5
Excellent care by all the VA health system, but the phone system is not a good system for contact. and the VA system as a whole is a wreck for the veteran. The VA as a whole has the idea that if they can deny claims long enough you will die and they will not have to pay for your claims.As for the health system itself, it is A number 1.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Mark Rielo

Acting Executive Director

Tracey Arensmann

Associate Director

Lesa Brown

Assistant Director

Eric D. Kendle

Chief of Staff

Blanca Aragon, DNP, RN, NEA-BC

Nurse Executive

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 24

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

3401 Del Rey Boulevard
Las Cruces, NM 88012

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Rehab in Cities Near Las Cruces

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Reviews of El Paso VA Health Care System – Las Cruces Veterans Clinic

3.25/5 (50 reviews)
1
Staff
1
Amenities
0.3
Meals
1
Value
1.3
Cleanliness
5
21
4
7
3
2
2
2
1
18

Reviews

1
Crappy VA idiot doctors

I'm a veteran who moved from California to Las Cruces New Mexico and is forced to go to the El Paso VA. I have cancer and have been denied all cancer treatment since December 2021 I've been denied all medication and they even went so far and denied me my pack act disability ... Read More

Firefighter Z.
Reviewed on 8/13/2025
Staff
1
Amenities
1
Meals
0
Value
1
Cleanliness
1
1
100% junk

I'm a veteran with cancer I've been asking for cancer treatment since December 2021 and the idiots from the El Paso VA Medical center and the Las Cruces Cboc have denied me all medication cancer treatment and essentially every benefit I earned. Their leadership consists of n ... Read More

Firefighter/ EMT ZABALA ( r.
Reviewed on 8/7/2025
Staff
1
Amenities
1
Meals
0
Value
1
Cleanliness
1
1
Junk VA clinic

I have cancer they have denied me all treatment for cancer. I have actually issued me ibuprofen for tumors and cancer pain..idiots! There are no doctors there only NP nurses who called themselves doctors. NP doctors have less than 5% training of a medical doctor. They have ... Read More

E Z.
Reviewed on 3/7/2025
Staff
1
Amenities
1
Meals
0
Value
1
Cleanliness
2
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5 (45 reviews)
Doyle Pruitt
1 month ago
5

Excellent care by all the VA health system, but the phone system is not a good system for contact. and the VA system as a whole is a wreck for the veteran. The VA as a whole has the idea that if they can deny claims long enough you will die and they will not have to pay for your claims.As for the health system itself, it is A number 1.

John Price
2 months ago
1

They never tell you that you are responsible for getting the results from community care appointments to them. I called the community care line and they were incredibly rude. I then called the healthevet line and they told me I had to get my own results and fill out an information release form even though my VA doctor (that in not a doctor) ordered the tests. That is BS. As a followup, I got a letter from the El Paso va a week after the original post stating that I was being transfered to the Albuquerque va. Wow.

Thomas Chacon
3 months ago
3

They don't open until 9 on Tuesdays but haven't changed it on Google I wasted a trip there when I could of been woth my new born helping around the house

John Fahrion
3 months ago
5

I have gotten excellent care here in a timely manner. Everyone at this clinic is courteous and professional.

Lyn Stryker
3 months ago
5

Elizabeth Boerstler
4 months ago
1

Incomplete information… They need to know their job! Communication and understanding is what we need, all of us.

Joshua Wiggins
6 months ago
2

La Jolla, CA, Appleton and Milwaukee, WI put this place to shame. A month or more wait for anything you need. Doctors difficult to understand. Idk if it’s just underfunded and/or overloaded, but I absolutely would not recommend moving to Las Cruces if you really need care. El Paso is trash, too.

Desmond Murphy
7 months ago
5

Excellent care for our veterans.

Dragon Heter
11 months ago
4

michael holland
11 months ago
2

Very poor telehone anawering system Too long a wait!!

Andy T.
11 months ago
5

michael apodaca
1 year ago
1

This place is literally useless. The communication between them and El Paso is disconnected and annoying for patients who have to deal with it. I’ve had so many missed appointments wasted because they fail to inform you it’s in El Paso, and the CBOC can’t even accommodate you, even though you’ve been waiting for months for the appointment to address medical concerns.

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