Erlanger Behavioral Health Hospital

804 N Holtzclaw Avenue Chattanooga, TN 37404

About Erlanger Behavioral Health Hospital

The Erlanger Behavioral Health Hospital is primarily a mental health institution, but it offers dual diagnosis treatment and an intensive outpatient program (IOP) for individuals facing drug and alcohol addiction. These programs offer various therapies, including dialectical behavioral therapy and cognitive behavioral therapy.

Additionally, a few of the specialized services offered in the IOP and dual diagnosis programs include healthy living groups, psychoeducational counseling, prescription medication management and administration, family therapy, detox services, and experiential therapy.

The Erlanger Behavioral Health Hospital accepts most major insurances, including Evernorth Health Services, Kaiser Permanente, TRICARE, Compsych, BlueCross/ Blue Shield, Humana, and United Healthcare. This rehab center also accepts Carelink Healthcare Services, Aetna, Cigna, and many more.

However, to ensure your insurance is accepted and out-of-network coverage is offered, be sure to contact your provider or confirm with this hospital’s addiction treatment center. In addition, note that this rehab center carries CARF and JCAHO accreditation.

Facility Overview

144

Number of Available Beds

Latest Reviews

Michele Dougherty

1 week ago on Google

I would give a negative 10 Stars if I could!!! I would not take my worst enemy to this place!!. No communication skills. Lack of staff to properly care for patients. Please Beware and take your family somewhere else.

Judy Boles

1 month ago on Google

This place is awful they keep giving me excuses for me not to talk to my son. They are very rude. I would not recommend for anyone to send someone there. My son still there and I can’t talk to him.

Kaylan Ruddell

1 month ago on Google

I mostly loved my experience here I got out on day 4 of my psychiatric stay. I have to say the communication for my family was a bit on the iffy side. I loved Kelly and Nurse Adam they were great at answering the phone and making arrangements to meet my mom and husband to have visitation. It’s basically a school run schedule the doctors listened to my concerns and reduced my medication. I have to say for some it may be hit or miss but i genuinely feel like a weight has been lifted off my head and body.

Response from the owner1 week ago

We appreciate your review! We’re dedicated to being a source of support where life-changing healing can begin.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.3 / 10

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Erlanger Behavioral Health Hospital TN 37404

Accepted Insurance

Erlanger Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

HealthSpring

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Gran Shinwar

CEO

Lori Grider

Chief Nursing Officer

Roberto Garcia

Director of Business Development

Lalita Ramnaraine, MD

Chief Medical Officer

Michael Sigsworth

Medical Director of Adolescent Unit

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(877) 314-6810

Website

804 N Holtzclaw Avenue
Chattanooga, TN 37404

Get Help Now - 423-225-6564

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Reviews of Erlanger Behavioral Health Hospital

2.4/5 (120 reviews)

Google Reviews

2.4 (120 reviews)

1 week ago

1 month ago

Naome Watson

Response from the owner

Angelique Sharpe

I have a complaint about this hospital. First of all my son came to this hospital. I didn't get any code to be able to reach him when he arrived no call nothing. So I had to call here and there to find out where he was .I called the behavioral health and left my phone number for my son .When I did get ahold of someone it was the social worker and she asked me what led up to my son's issue. I was explaining my son's issue and I noticed she was heavy breathing while i was talking her name is Tory .It was like I was getting on her nerves while I explained my son to her .Okay then I got to talked to the nurse Ashley and she was the nicest .Explained everything to me and my husband very well. She was the only one who was caring and for people who she works with and their families.Well when my son was being dismissed the social worker Tory was explaining things to me about his medication and I needed to know more information. Well she transferred me to this nurse Daniel. This nurse told me she would call me back and that she was busy very hostile and very rude.Never did she call back . Well the next day I got a call from Erlanger for his dismissal. So I called again and got ahold of this nurse Daniel again she was very rude very hostile. When I was explaining to her about my son well after i was finished. Now she told me to explain to her about my son this is what she did she got really quite and I was like hello .She told me I needed to wait so she could look up information very rudely then while I was talking she tells me she has to hurry she don't have the time .I wasn't on the phone with her long .I needed help about my son .He is not capable of telling me things. What i want to know how would these people like to be treated the way I was ?It was awful .I have been to other hospitals for my son but this one was by far the rudest I have ever seen. All the others were caring even the doc

Misty Greene

*** AVOID THIS HELL HOLE *** NEGATIVE STARS should be an option!!! ( -5 Stars is a better fit ) — But since it isn’t, I’ll have to give 1 to just WARN PEOPLE!!! My mother was sent here for progression in dementia involving psychiatric issues ( paranoia and auditory hallucinations ) by a trusted ER Doctor that had no idea of what was about to happen… This Facility is NOT affiliated with Erlanger, they do not even bother to read the chart notes or they just have no regards for them. They are not at all interested in treating patients for them to become better, they only want to imprison them until they drain their insurance benefits dry! * They projected her discharge date prior to her EVER being evaluated by the Psychiatrist, Dr. Sarath, that I was told she would see… That discharge date was NOT based on her prognosis, it was solely based on her Medicare Limitations!!! From the day my mother arrived there it was PURE HELL!!!!!!!! And it took EXTREME Measures for us to get them to discharge her so that she could receive the treatment that was intended for her and that she deserved!!! She never deserved to be treated like a prisoner!! Matter of fact, Federal Inmates receive better treatment and care! The staff ignores the patients!! My mother fell 5 times while there and we were notified ONE time and that was only because she had to be transferred to the ER for evaluation of possible stroke! My mother was there for 5 days before she was given her clothing and toiletries to shower!! She called me and told me that she was bathing in the sink… and that she needed clothes. They gave the excuse that they were short staffed and that she would get her clothing as soon as it was logged in. That is absolutely Ridiculous and Unacceptable!! That whole place is ridiculous and unacceptable!!! Every concern is met with the repeated excuses from staff that they are under staffed and over crowded with patients!! The floor at the admission desk is FLOODED with patients belongings that they are NOT receiving!! Upon discharge, my mother was sent home with what was on her body and a Walmart bag containing one dirty outfit. They lost 4 outfits, slippers, robe, toiletries AND HER CELL PHONE!! But they did send her home with bed bugs that the hospital nurse found on her when giving her a MUCH NEEDED shower. This facility is a disgrace and is the most deplorable excuse for anything related to the wellbeing of our loved ones! IF YOU LOVE YOUR FAMILY ~ DO NOT send them here!! But if you want them tormented and traumatized and worse than when they arrived… by all means sign them in! There’s not enough time for review of ALL of the horrific details of my mother’s 11 day concentration camp stay!! She is finally getting the care she needed and deserved and will be receiving PT to reverse the damage done by this horrible place!!! They are knowingly violating every rights that the patients have!!! And they send their attorney in to intimidate these patients with mental health issues to sign a document that says their rights have not been violated!!!!! I can promise you, IF you are a patient at Erlanger Behavioral Health, Your patient rights are being violated!! That is the ONLY consistency that you will receive from them! And concerns… fall on deaf ears!! They do NOTHING to help you! They ignore calls, they hang up on you, and they do not follow up at any level of supervision! So, don’t waste your time! Just hire an attorney! *Erlanger Behavioral Health… If you want to do anything positive for the Community and Patients you serve, CLOSE THE DOORS!!!!!!!!!! You are a disgrace to anything relative to CARE. And get a damn exterminator for the BED BUGS!

Kelly Corcoran

I'm giving 1 star just so that I can leave a review. Unfortunately, can't leve zero or negative stars. I have a dear friend who was sent here from Erlanger. She has advanced dementia and was given release of information paperwork to sign to "add" more family members but instead it ended up removing her children from being able to contact or get any information. A woman who could walk under her own power was taken to this hell hole where her property was stolen, she was not bathed, and she had "fallen" multiple times. One fall was bad enough to send her to the ER after being found on the ground and the "nurses" thought she had a stroke. She is now wheelchair bound and unable to form a coherent sentence...after ONLY 10 DAYS!! Not to mention the bedbugs and an attorney coming into her room while she was alone to get her to sign something stating that her patient rights havent been violated. I wouldn't wish this facility on my worst enemy. Erlanger you HAVE to do better!! What happened to "world class care"? What a joke you have become! This million dollar facility was supposed to HELP people. Do better or close the doors. Yall have a lot to answer for and should be ashamed. If this was your family would you want them treated this way? DO BETTER!!

Patrick Cochran

Erlanger Behavioral Health is an utterly deplorable facility that has proven itself to be the scum of the earth through their gross negligence and disregard for human life. My uncle, a vulnerable, mentally ill individual, was callously released from their care despite explicit instructions that someone was on their way to pick him up. This reckless decision has led to a nightmare scenario: my uncle is now missing, wandering the dangerous streets of Chattanooga with no money, no food, no shelter, and no support, placing his life in extreme jeopardy. Their incompetence forced us to file a police report for a missing person, and we are pursuing legal action against this disgraceful institution. Erlanger Behavioral Health’s actions are not just negligent—they are morally reprehensible, abandoning a person in crisis without a shred of accountability. Avoid this facility at all costs; they are a danger to society and a stain on healthcare.

Anthony Sivels

Unbelievable!!!! This place needs to be shut down!! Where do I start? The room I was placed in had feces left inside of the shower. My roommate and I had to wait a day for somebody to come clean it up, the staff that takes your vitals got tired of us asking about it, she cleaned it herself. Counseling consists of going to an Art room to paint and color while listening to music. Staff got a request to play a song that pertain racial lyrics that played to the end. The place was so unorganized I felt worse just being there

Mark Roberts

I give up. Called last week begging for help, was told come in for evaluation at anytime 24/7… went in an hour later and the guy at desk laughed and told me to try when the actual staff is there? So went back last Thursday and was told I would be admitted into Outpatient 5 days a week immediately . I’ve called 10x a day since. It’s been over a week. My calls are all directed to voicemails or I get hung up on. I’ve left messages for nurse,administration,outpatient care, and talked to admissions repeatedly. Even asked if I need to look elsewhere. Was told no they will call me shortly, then she hung up. This mental health facility has already gave me more stress than I had and now reading the reviews…. I’m gonna look elsewhere.

Jamie Freeman

Not helpful, nor organized. My dad stayed for a week. He got no help and no answers. He told me to bring him clothes so I did, but I dropped them off at the Northside location and it took him over 5 days to get his belongings. I told the facility my dad’s name and information and they never corrected me and told me I was at the wrong location. I called multiple times a day to get his clothes to the right place and they sat behind a desk in his unit for 2 days until he finally pointed them out and then the hospital staff gave him his belongings. I can’t get anyone to answer the phone or give any helpful information about his treatment, even with a signed release of information. He basically sat there for a week for no reason.

karly evett

2 months ago

I wish I could rate this a zero. They need to be shut down. They all lie, and that’s if you can even get them to answer the phone. They make $12,000 a week to set children in front of a tv all day long. My child was threatened by other patients with no intervention from staff. They refer it this establishment as “jail” and they offer no individualized care. They are not allowed to go outside unless everyone votes unanimously to go. My child didn’t see the light of day for 3 days straight, then they give him vitamin d because it’s low. I was told by the psychiatrist herself that she was able to diagnose autism, but during discharge she said she can only diagnose 2 of the 3 markers for autism. She only saw my child on his first day there, and the extent of their interaction was him filling out a questionnaire. They are milking the insurance companies and providing zero care to these children. My son told me that they get away with it because most of the kids do not have good parents or they are in juvenile facilities and no one checks on their care. The nurses and “therapists” are simply babysitters. When my son asked a question, they tell him to “stop bitching.” The nurses also joke about not answering the phones. The admissions process was astonishingly inappropriate. I was laughed at, had eyes rolled at me, and they even took a poll where they looked around the room and asked everyone if they were being rude when I confronted them. The only decent human in that building is Hannah. I was lied to and disrespected on so many occasions and no amount of complaining can get that week of my son’s life back. I just hope someone sees this review and makes a different choice than we did. To the employees turning a blind eye to this, shame on you.

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