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Erlanger Behavioral Health Hospital

804 N Holtzclaw Avenue Chattanooga, TN 37404
Erlanger Behavioral Health Hospital TN 37404
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About Erlanger Behavioral Health Hospital

Situated in Chattanooga, Tennessee, Erlanger Behavioral Health Hospital is a 94-bed treatment center that provides varied programs surrounding treating mental health issues, dual diagnosis, and outpatient counseling for those battling substance abuse.

The Erlanger Behavioral Health Hospital is primarily a mental health institution, but it offers dual diagnosis treatment and an intensive outpatient program (IOP) for individuals facing drug and alcohol addiction. These programs offer various therapies, including dialectical behavioral therapy and cognitive behavioral therapy.

Additionally, a few of the specialized services offered in the IOP and dual diagnosis programs include healthy living groups, psychoeducational counseling, prescription medication management and administration, family therapy, detox services, and experiential therapy.

The Erlanger Behavioral Health Hospital accepts most major insurances, including Evernorth Health Services, Kaiser Permanente, TRICARE, Compsych, BlueCross/ Blue Shield, Humana, and United Healthcare. This rehab center also accepts Carelink Healthcare Services, Aetna, Cigna, and many more.

However, to ensure your insurance is accepted and out-of-network coverage is offered, be sure to contact your provider or confirm with this hospital’s addiction treatment center. In addition, note that this rehab center carries CARF and JCAHO accreditation.

Facility Overview

Bed icon 144
Number of Available Beds

Latest Reviews

Jada Torres
1 month ago on Google
1
Went here in July still pissed they stole all my stuff and released me in paper scrubs. I felt more distressed there than before.
Angela Headen
1 month ago on Google
2
I'm not pleased with this place my son has mental issues and for some reason someone keeps provoking him to make him act out witch makes them put him out on the streets and this time they threw his drivers license and social security card away. I will be contacting someone about the problems at this place.
Sky Calloway
1 month ago on Google
1
I went here after a suicide attempt after losing a baby from DV when I was with my ex husband and it was awful awful awful my husband ran off with my debit cards and phone and car while I was in there and the staff just acted like I was crazy because of the circumstances, then when I left they lost my entire purse with my wallet and all my stuff in it never got it back. They do electroshock therapy on people there and keep it hush hush there’s an electroshock room right by the cafeteria and my roomate was being treated with that and would come back with memories missing in a wheel chair and before she left she was fully functioning. Definitely a traumatic experience ontop of a traumatic experience. The doctors were rude and hateful the place is boring it’s a place full of depressed people in an even depressing environment with people who don’t care. The good staff that actually does care is embarrassed by the way the hospital handles. Erlanger if you’re reading bc this yall need to go down your chain of command and replace every last doctor and social worker in that place.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7 / 10

Location

Accepted Insurance

Erlanger Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Gran Shinwar

CEO

Lori Grider

Chief Nursing Officer

Roberto Garcia

Director of Business Development

Lalita Ramnaraine, MD

Chief Medical Officer

Michael Sigsworth

Medical Director of Adolescent Unit

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (877) 314-6810
Building icon

804 N Holtzclaw Avenue
Chattanooga, TN 37404

Fact checked and written by:
Jason Collins
Edited by:
Quentin Blount

Rehab in Cities Near Chattanooga

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Reviews of Erlanger Behavioral Health Hospital

2.4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (100 reviews)
Jada Torres
1 month ago
1

Went here in July still pissed they stole all my stuff and released me in paper scrubs. I felt more distressed there than before.

Angela Headen
1 month ago
2

I'm not pleased with this place my son has mental issues and for some reason someone keeps provoking him to make him act out witch makes them put him out on the streets and this time they threw his drivers license and social security card away. I will be contacting someone about the problems at this place.

Sky Calloway
1 month ago
1

I went here after a suicide attempt after losing a baby from DV when I was with my ex husband and it was awful awful awful my husband ran off with my debit cards and phone and car while I was in there and the staff just acted like I was crazy because of the circumstances, then when I left they lost my entire purse with my wallet and all my stuff in it never got it back. They do electroshock therapy on people there and keep it hush hush there’s an electroshock room right by the cafeteria and my roomate was being treated with that and would come back with memories missing in a wheel chair and before she left she was fully functioning. Definitely a traumatic experience ontop of a traumatic experience. The doctors were rude and hateful the place is boring it’s a place full of depressed people in an even depressing environment with people who don’t care. The good staff that actually does care is embarrassed by the way the hospital handles. Erlanger if you’re reading bc this yall need to go down your chain of command and replace every last doctor and social worker in that place.

Judy Boles
1 month ago
1

This place is awful they keep giving me excuses for me not to talk to my son. They are very rude. I would not recommend for anyone to send someone there. My son still there and I can’t talk to him.

Debra mount cornet
2 months ago
1

This place should be closed. It's a nightmare! amedievalacare care care

Response from the ownerInvalid relative date format:
We greatly appreciate your feedback, as receiving feedback is incredibly important to the work we do. However, reading this was concerning, and we would be grateful to have an opportunity to gather more details so that we can best address your concerns. Please reach out to us directly at FeedBack@erlangerbh.com. We hope to speak with you soon. Thank you.
Ciarra Soulsby
3 months ago
1

I would Highly recommend not going to this place they man-handle you and laugh when it triggers you, and they don't care about your trauma.

Response from the ownerInvalid relative date format:
We greatly appreciate your feedback, as receiving feedback is incredibly important to the work we do. However, reading this was concerning, and we would be grateful to have an opportunity to gather more details so that we can best address your concerns. Please reach out to us directly at FeedBack@erlangerbh.com. We hope to speak with you soon. Thank you.
Mark
3 months ago
1

My 16 yr old daughter was a patient there for 10 days. Horrible events occurred while she was in their care. Male staff was allowed to watch her bathe and dress. Other patients were allowed to become violent and she admitted that many of the patients.... including herself were taking their medication and crushing it to inhale. Poor staff protocol was allowing this. This place should be closed. I have acquired a attorney and am pursuing accountability on responsible parties!

Response from the ownerInvalid relative date format:
This is very troubling to read, as our goal is to provide the utmost in quality clinical care. In order for us to ensure that we are meeting all identified needs, we rely on feedback. If you would be willing to offer more details, we ask that you please contact us directly by emailing FeedBack@erlangerbh.com. Thank you.
Erricka Marie
3 months ago
1

I wrote another review days ago about how displeased and I was with this place. I was in fact contacted by a pt advocate. But I’m realizing that even they don’t give a damn as they only reach out to pacify you, tell you they’ll follow up with you and then don’t (big shocker 🫠) My view hasn’t changed the staff in this place ought to be ASHAMED to call themselves “health care providers.” I never got a call to let me know my niece was leaving the building. I had no idea what to expect. I called the phone the day I was told she MIGHT be discharged TWENTY TIMES! (I have the call log and phone records to prove all 20 times as each time I was “on hold” it took 3 minutes before I was hung up on, for any staff reading this that would like to see for themselves 😒) I had to have my sister call from another number and pretend to be me just to get someone to answer. I was never rude to these people, just a concerned guardian trying to make sense out of nonsense. No one called me to report the burn like marks all over her lt arm that were NOT there when she was admitted. And no one bothered to let me know that she was being harassed and physically assaulted by her own damn roommate! This facility DOES NOT CARE to HELP patients. My statement still stands. This is more like JAIL for death row patients/prisoners. The social worker JOSH as I mentioned in my previous review, has no business pretending to be a social worker because he really could care less. And obviously mentioning the fact that I’m a nurse myself only got me more ignored🙄 of course because “family members in healthcare think they know it all.” The ONLY person that ever gave “empathy, morals, care, compassion, patience and simple respect” was nurse Whitney. She was kind. She didn’t try to argue or defend concerns. But at this point the way I am disgusted with this experience I’m almost convinced maybe she was just being passive. Regardless IF YOU WANT TO PUNISH YOUR LOVED ONES OR MAKE THEM SUFFER PLACE THEM HERE. Otherwise, do your best to find somewhere else. No one here cares about anyone or anything but a check and getting the shift over with. ADVOCATE FOR YOUR LOVED ONES BECAUSE NOONE HERE WILL!

Response from the ownerInvalid relative date format:
We are saddened to read this. Providing clinically excellent care in an environment that supports the healing process is important to us, and we ask that you please reach out to FeedBack@erlangerbh.com so that we can gather more information and best address your concerns. Thank you.
Erricka Terrell
3 months ago
1

No one answers the phone on the units and if they do they are completely dismissive and hang up on you. I called to speak with a nurse who hung up on me and when I called back she was suddenly busy. Ive asked to speak with a supervisor on several occasions and was forwarded to the same unit where no one answered yet again. They treat you as if you’re an invalid. The social worker Josh is also not helpful at all and very defensive. From his perception the patients are all liars and the staff can do no wrong. My niece was sent here for HELP! Not to be treated like an INMATE! What’s more disappointing is I’m sure based on the attitude of most staff here that this review will be completely ignored and nothing will be done. I’m hopeful that at the very least, families will take this review into account before deciding to place their loved one here!

Response from the ownerInvalid relative date format:
We truly appreciate you taking time to provide this feedback. Our goal is to offer a safe and supportive environment where nothing less than exemplary clinical care is offered. That said, we would be very grateful to have an opportunity to discuss these concerns in further detail. Please reach out to FeedBack@erlangerbh.com at your earliest convenience. Thank you.
shannon joyce
4 months ago
1

I beg of you to never send your children to this jail. They do not care about their employees or patients, and your child will end up with worse mental health than when they went in there. They only care about insurance and money and they aren't afraid to hide that. PLEASE send your children anywhere else for mental health care. Sincerely, a former employee who got fired for actually advocating for her patients.

Response from the ownerInvalid relative date format:
Thank you for taking time to leave this review. We take all feedback very seriously and appreciate your willingness to share. We would be grateful to have an opportunity to discuss this at greater length and ask that you please contact FeedBack@erlangerbh.com so that we can gain a better understanding of and best address your concerns.
KurtisSawana Pendergrass
4 months ago
5

Great place to get help when you need it the most but there is miscommunication for patients due to not knowing and understanding on my part but Mrs. Tayler took time to sit down and explain everything to me her and her crew are amazing. But the bad is they are truly under staffed the people there don't get a brake but they push through and put every patient before themselves In my opinion I don't know what they make but every single staff there deserves a pay raise. Thank all y'all for everything y'all have done for me.

Response from the ownerInvalid relative date format:
Thank you for providing your perspective! It’s very valuable to receive feedback, and we’ll continue to work hard to make a difference each day. <br>
Niki Garcia
5 months ago
5

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