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Erlanger Behavioral Health Hospital

804 N Holtzclaw Avenue
Chattanooga, TN 37404
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Erlanger Behavioral Health Hospital TN 37404

About Erlanger Behavioral Health Hospital

The Erlanger Behavioral Health Hospital is primarily a mental health institution, but it offers dual diagnosis treatment and an intensive outpatient program (IOP) for individuals facing drug and alcohol addiction. These programs offer various therapies, including dialectical behavioral therapy and cognitive behavioral therapy.

Additionally, a few of the specialized services offered in the IOP and dual diagnosis programs include healthy living groups, psychoeducational counseling, prescription medication management and administration, family therapy, detox services, and experiential therapy.

The Erlanger Behavioral Health Hospital accepts most major insurances, including Evernorth Health Services, Kaiser Permanente, TRICARE, Compsych, BlueCross/ Blue Shield, Humana, and United Healthcare. This rehab center also accepts Carelink Healthcare Services, Aetna, Cigna, and many more.

However, to ensure your insurance is accepted and out-of-network coverage is offered, be sure to contact your provider or confirm with this hospital’s addiction treatment center. In addition, note that this rehab center carries CARF and JCAHO accreditation.

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Fact checked and written by:
Jason Collins
Edited by:
Quentin Blount

Facility Overview

Bed icon 144
Number of Available Beds

Latest Reviews

Rolling Ztones
1 week ago on Google
1
If you care at all about your loved one’s safety, avoid this place at all costs. This facility is dangerous, mismanaged, and nothing like the polished pictures they advertise online. What you see on their website is a complete illusion — the reality is chaotic, understaffed, and unsafe. There are constant elopements, patients getting hurt by other patients, and staff who are either untrained, indifferent, or outright abusive. The environment is so out of control that even CPD acknowledged concerns about the facility’s safety. That alone should tell you everything. Patients are shoved into an activity room for most of the day, treated like they’re in juvenile detention rather than a therapeutic setting. Some don’t see daylight for days. Staff talk down to patients, escalate situations, and show zero understanding of mental health care. It’s neglect disguised as treatment. Erlanger clearly cares more about avoiding their next lawsuit than providing any real care. This place is a risk — psychologically, physically, and emotionally. Do not send anyone you love here. GO ELSEWHERE.
Brad Micheau
2 weeks ago on Google
1
My son was there and he didn't even get the help he need he got out on Friday and had rage on Monday and was hitting and wanting her to self again and they don't even return the clothes they kept some of his clothes that he was there this facility is not worth to send your kid too
Kaley Bradley
3 weeks ago on Google
1
My experience at Erlanger Behavioral Health was honestly traumatizing, and people deserve to know what really goes on inside this facility. I came in expecting safety, structure, and basic human care, and instead I experienced neglect, disrespect, and extremely unprofessional treatment from staff. I did not see a psychiatrist or a social worker until day four. For four days I sat there with no evaluation, no treatment plan, no medication adjustments, and no explanation of what was happening. I was left completely in the dark, which is unacceptable in any behavioral health facility. The techs treated patients horribly. Many of them spoke to patients with attitude, acted annoyed when anyone asked questions, and made people feel like burdens instead of human beings. Compassion and professionalism were extremely lacking. The entire place was understaffed. They promised daily groups and outdoor time, but went outside twice and groups were rare or rushed. Most days we sat around the tv with nothing to do, which is the opposite of therapeutic support. I didn’t receive my clothes until almost the second week I was there. For days, I wore the same clothes, I felt dirty, embarrassed, and ignored. Every time I asked about my belongings, I was brushed off. One night, I woke up to a male staff member standing directly over me while I was asleep. I felt terrified and violated. When I told the techs, they laughed at me instead of taking it seriously. They didn’t investigate it. They didn’t reassure me. They made me feel even more unsafe. Patients were treated like scum, not like people who were there to get help. There was no dignity, no respect, and no sense of safety. Most of us were already struggling, and the staff only made everything worse. Erlanger Behavioral Health made one of the hardest experiences of my life so much worse. I would never recommend this facility to anyone who genuinely needs help. Patients deserve safety, compassion, and respect, and I received none of that here.
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Rehab Score

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6.2 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Erlanger Behavioral Health Hospital works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Gran Shinwar

CEO

Lori Grider

Chief Nursing Officer

Roberto Garcia

Director of Business Development

Lalita Ramnaraine, MD

Chief Medical Officer

Michael Sigsworth

Medical Director of Adolescent Unit

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

804 N Holtzclaw Avenue
Chattanooga, TN 37404

Explore Other Centers Near Chattanooga

Reviews of Erlanger Behavioral Health Hospital

2.34/5 (124 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3387096774194 (124 reviews)
Rolling Ztones
1 week ago
1

If you care at all about your loved one’s safety, avoid this place at all costs. This facility is dangerous, mismanaged, and nothing like the polished pictures they advertise online. What you see on their website is a complete illusion — the reality is chaotic, understaffed, and unsafe. There are constant elopements, patients getting hurt by other patients, and staff who are either untrained, indifferent, or outright abusive. The environment is so out of control that even CPD acknowledged concerns about the facility’s safety. That alone should tell you everything. Patients are shoved into an activity room for most of the day, treated like they’re in juvenile detention rather than a therapeutic setting. Some don’t see daylight for days. Staff talk down to patients, escalate situations, and show zero understanding of mental health care. It’s neglect disguised as treatment. Erlanger clearly cares more about avoiding their next lawsuit than providing any real care. This place is a risk — psychologically, physically, and emotionally. Do not send anyone you love here. GO ELSEWHERE.

Brad Micheau
2 weeks ago
1

My son was there and he didn't even get the help he need he got out on Friday and had rage on Monday and was hitting and wanting her to self again and they don't even return the clothes they kept some of his clothes that he was there this facility is not worth to send your kid too

Kaley Bradley
3 weeks ago
1

My experience at Erlanger Behavioral Health was honestly traumatizing, and people deserve to know what really goes on inside this facility. I came in expecting safety, structure, and basic human care, and instead I experienced neglect, disrespect, and extremely unprofessional treatment from staff. I did not see a psychiatrist or a social worker until day four. For four days I sat there with no evaluation, no treatment plan, no medication adjustments, and no explanation of what was happening. I was left completely in the dark, which is unacceptable in any behavioral health facility. The techs treated patients horribly. Many of them spoke to patients with attitude, acted annoyed when anyone asked questions, and made people feel like burdens instead of human beings. Compassion and professionalism were extremely lacking. The entire place was understaffed. They promised daily groups and outdoor time, but went outside twice and groups were rare or rushed. Most days we sat around the tv with nothing to do, which is the opposite of therapeutic support. I didn’t receive my clothes until almost the second week I was there. For days, I wore the same clothes, I felt dirty, embarrassed, and ignored. Every time I asked about my belongings, I was brushed off. One night, I woke up to a male staff member standing directly over me while I was asleep. I felt terrified and violated. When I told the techs, they laughed at me instead of taking it seriously. They didn’t investigate it. They didn’t reassure me. They made me feel even more unsafe. Patients were treated like scum, not like people who were there to get help. There was no dignity, no respect, and no sense of safety. Most of us were already struggling, and the staff only made everything worse. Erlanger Behavioral Health made one of the hardest experiences of my life so much worse. I would never recommend this facility to anyone who genuinely needs help. Patients deserve safety, compassion, and respect, and I received none of that here.

HANNAH STOVALL
1 month ago
1

This place is absolutely ridiculous. My brother was sent her (which we thought would be helpful) but they did nothing. He was sent home about a week later with no diagnosis, no plan, no nothing. He is in critical shape and they let him just go. The communication is terrible. Family has no idea what is going on and what they are doing. You cant visit to even see what the care and day might look like. So my brother is out and no better, he is worse. This place should have to answer for lack of care.

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