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Family & Children’s Counseling Services

257 Main street Binghamton, NY 13905
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Family and Childrens Society - Family Mental Health NY 13905

About Family & Children’s Counseling Services

Family and Childrens Society – Family Mental Health, located in Binghamton, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Family and Childrens Society – Family Mental Health include age-appropriate treatment for teens addressing adolescent-specific issues, inclusive treatment respecting diverse sexual orientations and gender identities, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Latest Reviews

Gemma Cowell
4 months ago on Google
1
I would give this place a 0 if I could!! Do not recommend!! I have two friends one that is no longer there, the other that is. My one friend was "weaned" off of meds in a week after 20 years of being on said med. She ended up in the psych center with severe withdrawals and was encouraged to report them to the medical board by multiple doctors for what they did to her. My other friend is getting increases in their GERD meds which is utterly outside of their scope which is also a violation per the health board. They cannot keep therapists because they keep quitting due to the shady goings on that happen there. Do yourself a favor and find a mental health facility that actually knows what they are doing before you end up far worse off than you were before you went.
Response from the owner4 days ago
Anyone who has a concern with our services is encouraged to contact our regional program director or compliance officer at 607-729-6206
Bri Bri
5 months ago on Google
1
Forgot to review when I initially stopped being a client so this is a year or two late. I had to change therapists multiple times and was disappointed every single time. I was very up front that I was only interested in seeing a therapist that could schedule me weekly. She told me she absolutely had room in her schedule for that in abt 2 months and until then we could do every other week, that was the only reason I agrees to see her. Not only was she at least 10 minutes late to every session, she wouldn't schedule me for weeks at a time after a couple months and practically ghosted me. This was all at a time when I was homeless and in housing program for youth. Great timing, Nora.That was my final straw. And btw this wasnt my only bad experience. Before Nora I was being mistreated by an older woman working there as a therapist that gave me the silent treatment every session after I explained I needed prompting.This place is a stepping stone for inexperienced therapists and you're basically a guinea pig for them to learn from. The only good therapists leave after they get enough experience to move onto somewhere better. Don't waste your time here
Response from the owner3 weeks ago
Anyone having a concern with our services is encourage to contact our Regional Program Director or Compliance Officer.
Allison Kelley
5 months ago on Google
5
i ve been seeing kristen condie at this office for the past 5 years, and my life has significantly changed! i m so appreciative to have such a wonderful therapist that has helps me grow and flourish from a teenager to an adult.
Response from the owner3 weeks ago
This therapist is not at Family & Children's Counseling Services.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Lisa Hoeschele

Executive Director & CEO

Dr. Keith Harden

Medical Director

Tricia Reynolds

Director of Finance & Human Resources

Amanda Stout

Deputy Executive Director

Angela Romano

Director of Outreach & Engagement Services

Brooke Ducey

Director of Technical Services

Carol Tytler

Director of Development & Marketing

Cayla Fendick

Director of Healthcare Services

Contact Information

Phone icon (607) 729-6206
Building icon

257 Main street
Binghamton, NY 13905

Rehab in Cities Near Binghamton

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Reviews of Family & Children’s Counseling Services

2.5/5 (33 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.5 (33 reviews)
Gemma Cowell
4 months ago
1

I would give this place a 0 if I could!! Do not recommend!! I have two friends one that is no longer there, the other that is. My one friend was "weaned" off of meds in a week after 20 years of being on said med. She ended up in the psych center with severe withdrawals and was encouraged to report them to the medical board by multiple doctors for what they did to her. My other friend is getting increases in their GERD meds which is utterly outside of their scope which is also a violation per the health board. They cannot keep therapists because they keep quitting due to the shady goings on that happen there. Do yourself a favor and find a mental health facility that actually knows what they are doing before you end up far worse off than you were before you went.

Response from the ownerInvalid relative date format:
Anyone who has a concern with our services is encouraged to contact our regional program director or compliance officer at 607-729-6206
Bri Bri
5 months ago
1

Forgot to review when I initially stopped being a client so this is a year or two late. I had to change therapists multiple times and was disappointed every single time. I was very up front that I was only interested in seeing a therapist that could schedule me weekly. She told me she absolutely had room in her schedule for that in abt 2 months and until then we could do every other week, that was the only reason I agrees to see her. Not only was she at least 10 minutes late to every session, she wouldn't schedule me for weeks at a time after a couple months and practically ghosted me. This was all at a time when I was homeless and in housing program for youth. Great timing, Nora. That was my final straw. And btw this wasnt my only bad experience. Before Nora I was being mistreated by an older woman working there as a therapist that gave me the silent treatment every session after I explained I needed prompting. This place is a stepping stone for inexperienced therapists and you're basically a guinea pig for them to learn from. The only good therapists leave after they get enough experience to move onto somewhere better. Don't waste your time here

Response from the ownerInvalid relative date format:
Anyone having a concern with our services is encourage to contact our Regional Program Director or Compliance Officer.
Allison Kelley
5 months ago
5

i’ve been seeing kristen condie at this office for the past 5 years, and my life has significantly changed! i’m so appreciative to have such a wonderful therapist that has helps me grow and flourish from a teenager to an adult.

Response from the ownerInvalid relative date format:
This therapist is not at Family & Children's Counseling Services.
Alison Congdon
6 months ago
5

I have been using family and children’s for the last 15 months. My first therapist unfortunately moved out of the area so I was put on a wait list. She was absolutely amazing and so helpful, and got me through the abusive relationship I was in. Fast forward to the beginning of September I received a phone call saying how there was someone available for me to see again. Perfect timing because me and my ex had broken up a week before hand and I was in a bad mental state. I then started seeing Bailey. She’s an intern but she has a very successful career ahead of her. She helped me through the beginning stages of my terrible breakup while validating my feelings, coaching me through the struggles of the breakup, and much more. She was absolutely wonderful. I was put on Lexapri through Holli and for the last month I’ve been on it, it has helped tremendously. I feel like an entirely new person. Hopeful, Excited to see what the future holds, and all around genuinely happy. Thank you ❤️

Response from the ownerInvalid relative date format:
We appreciate your comment and happy you found the help you needed.
Bri
8 months ago
1

I was a patient here for almost seven years. In my time there, they have given me nothing but runaround. First, they put me on a medication that I did not understand fully, and then the person who was prescribing me that medication, completely stopped following through with my appointments and canceling on me last minute. My therapist was great in session most of the time, but towards the end, everyone in the center was just rude. I was beyond sick for one of my telehealth appointments to the point where I was unable to even speak. Due to that, I had my partner call for me as I was sitting next to them, in order to cancel my appointment in hopes to get it rescheduled. Instead of receiving a call back to get it rescheduled, I received a letter in the mail saying that I “no call no showed” for my appointment and therefore they were going to permanently discharge me. As we were diving in to important information in terms of my mental health, they left me to figure it out on my own in a not healthy mindset. I expected more from them since I was a patient there for so long, but within the past couple of years, it has just spiraled. When choosing a place for counseling, I do not recommend going here at all. Do NOT waists your time.

Response from the ownerInvalid relative date format:
Anyone having a concern with our services is encouraged to contact our Regional Program Director or Compliance Officer.<br>
Keanu Lewis
11 months ago
5

Response from the ownerInvalid relative date format:
Thank you for your review!
Stephanie Leader
1 year ago
5

I've been a client here for a long time and I couldn't be happier with my experience here. Every member of staff has always been kind, courteous, and compassionate in every interaction that I've had with them. If you're looking for therapy, I'd highly recommend Family & Children's Counseling Services.

Response from the ownerInvalid relative date format:
We appreciate your comment and happy you got the help you needed.
patricia sharpe
1 year ago
1

If I could give no stars I would. First experience here and it isn't a good one. A referral was sent in for my daughter for counseling and after doing her intake (which she didn't need to be there for) I ended up having CPS show up because of the idiot at the office that did my daughter's intake. I know that it was this office because it was the first time that my fiance or I had given anyone his new phone number (his doctor doesn't even have this number yet). So with that being said I would take your time and money somewhere else. Not a good look and now my daughter has even more anxiety because she thinks that needing counseling in the first place is what caused the CPS report. It is not her fault that she needs to have this service nor should she feel that in some way this report is her fault.

Response from the ownerInvalid relative date format:
Anyone having a concern with our services is encouraged to contact our Regional Program Director or Compliance Officer.<br>
Rachelle Alexander
1 year ago
1

Do not recommend this place for children!! Pulled my child to go elsewhere after they wanted to over medicate even with medication that was making symptoms worse, therapy is inconsistent appointments always cancelled by them. Didn't even do proper evaluations for mental health as I found a new place and they stated my child should have never been on the meds they did and the way they did evaluations wasn't proper. Unprofessional and your child will not get the proper care needed. Good luck if you choose them for services.

Response from the ownerInvalid relative date format:
Anyone having a concern with our services is encouraged to contact our Regional Program Director or Compliance Officer.
Harper Zimmerman
2 years ago
4

Response from the ownerInvalid relative date format:
Thank you for your comment.
anthony miller
2 years ago
1

Walked in to somehow a still strict COVID mask prodocal for not 1 but all 3 receptionist with their masks down, are we following those rules or not?

Response from the ownerInvalid relative date format:
Thank you for your concern, we will look in to it.
Maryterese Verry
2 years ago
1

I am so dissatisfied and disappointed in this place! My initial intake appointment was with a wonderful lady and so helpful. I was referred to a counselor that was to take place over the phone, they said they called to reschedule but I never received the message on my cell! After that I finally got another appointment but I unfortunately missed the call and called them the next day to apologize profusely because I felt terrible. Now I feel like I’m being punished. Since then I’ve asked for a supervisor to call me so I can get another appointment but after 3 calls no one will call me back. I’m so disgusted to say the least, I really just needed to talk to someone but after this experience I’ll handle it on my own!

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