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Lakeland Regional Health Behavioral Health

500 S Florida Ave, Suite 210
Lakeland, FL 33801
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Architectural illustration of a modern luxury addiction treatment facility featuring large windows and stone accents.

About Lakeland Regional Health Behavioral Health

The inpatient treatment program provides individuals an opportunity to be removed from their home environment and receive 24 supervision with access to mental health and medical care. Inpatient treatment is for those who are unable to benefit from outpatient services due to needing to be stabilized and given a firm foundation for outpatient treatment to take hold. Mental health counseling, group counseling, and educational classes are provided. Services are given in an age-specific format.

The outpatient program offers treatment for a wide variety of mental health and addiction concerns. Individuals will work with a mental health counselor and have an opportunity to receive guided support from a professional. The outpatient level of care also provides wellness services.

Lakeland Regional Health Behavioral Health Services accepts most insurance plans, including Amerigroup, Beacon, Magellan, ComPsych, and more. Out-of-network benefits may vary, so it is advised that a person contact their insurance carrier prior to starting treatment.

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Fact checked and written by:
Peter Lee, PhD
Edited by:
Miakayla Leaverson, BS

Facility Overview

Bed icon 96
Number of Available Beds

Latest Reviews

BARBARA VANFONDA
4 weeks ago on Google
1
No returns your calls i called crying from having panic and anxiety attacks that were so bad that my heart rate was 140 blood pressure 156/99 sweating shaking explained everything to the receptionist said she would give Mark the message and i didnt hear anything back …..On another accasion Mark started me on new meds day after i started them it felt like i had the flu contined taking meds all my systems got worse so about 2 weeks into taking the new meds i decided to look at side affects and sure enough had 8 out of ten so i called and told them about it and again receptionist took my message and said she would call back nothing no call so i decided i was gonna stop the meds and within a day of not taking i felt 100% ….SMFH Not to sure about this place anymore going there now for an appointment let see what happens.
jayla nicole
1 month ago on Google
1
I am writing to formally report multiple instances of unprofessional and disrespectful behavior I witnessed at Lakeland Regional Health Medical Center, specifically in the behavioral/mental health Unit F, today between approximately 11:00 AM and 12:00 PM. First, I observed a nurse, identified as Sylvia, speaking in a rude and dismissive manner to a female patient regarding her use of a walker. The nurse questioned why the patient was using a walker if she was able to walk short distances and stated that she would have the patient “investigated.” The patient visibly walked with a limp, and the interaction came across as inappropriate, judgmental, and lacking empathy. Second, I witnessed staff interacting with a Spanish-speaking patient who clearly did not understand English. Despite this, staff attempted to have him complete and sign multiple registration documents without ensuring he understood what he was signing. The patient appeared confused and got up to request a translator from Nurse Lynn in Unit F, who ignored his concerns and responded with a dismissive attitude. The registration staff member, identified as Madison (last name unknown), proceeded with the paperwork while appearing visibly frustrated. After I intervened and expressed concern that an interpreter had not been provided, a translator was finally contacted, but only after the patient had already signed several documents without comprehension. Lastly, I personally experienced unprofessional behavior when I asked Nurse Lynn a question regarding my discharge. She responded with a scowl and an irritated attitude, which made me feel dismissed and uncomfortable. In addition to the above, I had a concerning experience prior to arriving at the behavioral unit. A nurse identified as Kelly denied me access to a telephone after I requested to contact a support person following a suicide attempt. I had been informed by other staff that I had the right to use a phone. Nurse Kelly responded in a dismissive manner, stating I would have to wait several hours and made a comment implying that my situation was a result of my own actions. As a survivor of rape and abuse, this interaction was particularly distressing and inappropriate. During a separate interaction, I requested water due to feeling extremely dehydrated, as I had not eaten or had anything to drink throughout the day. A nurse denied my request, citing policy, despite me expressing that I felt faint and unwell. When I became distressed and stated I might leave if I could not receive basic care, security was called to my room. Both the responding staff and security personnel were unprofessional and dismissive of my condition. Eventually, another staff member provided me with water. Overall, the behavior I witnessed and experienced reflects a serious lack of professionalism, compassion, and respect toward patients. These individuals are in vulnerable conditions and should be treated with dignity and proper care. Additionally, the failure to provide appropriate language assistance raises significant concerns regarding patient rights and compliance with required standards. I respectfully request that this matter be thoroughly reviewed and addressed. If I can give 0 stars I would. I’m taking this to upper management.
Raina Barnett
1 month ago on Google
4
I saw all the bad reviews and was honestly terrified....... Especially since it was 2 hours away from my home. However, it wasn't so bad. I mean, there's going to be a couple of annoying apples....... Like Sylvania or whenever the Jamaican woman's name was... Chatty and bossy. But overall I felt like this place has sort of turned around, at least in my opinion. Darren the Patient Tech was very informative and communicative. Patricia was wonderful ... I think they tried to be gentle with me. I feel like as long as you work with them, you won't be put on an unnecessary hold. Just being honest. The only reason I give it 4 stars instead of 5 is because the schedule is lacking........ I feel like a lot of the time I just spent sleeping instead of doing group therapy, etc.... ah well.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.3 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Lakeland Regional Health Behavioral Health works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Clients typically choose inpatient rehab when they are in early recovery or are experiencing a crisis that puts them at an increased risk of relapse. They reside at the treatment center for the length of their program, which may range from two weeks to more than 18 months, depending on the program design. Intensive psychotherapy is often the primary treatment modality, but clients in inpatient care may also receive holistic treatment and recovery-focused life skills training.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

When a person has alcohol use disorder (AUD), also referred to as alcoholism or alcohol addiction, they experience withdrawal symptoms when they stop drinking. This physical dependence results from overuse of alcohol, which may be used as a coping mechanism or escape. Individuals who have AUD can overcome the alcohol addiction through alcohol rehab in Florida. This treatment process involves essential therapy and supports to help the individual achieve and maintain recovery.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills are the core skills you need for daily success. They can include self care, stress management, daily routines, and emotion control. Rehab treatment includes the development of these skills so you have the tools you need for long term recovery.

Recreational therapy helps you recover from addiction by giving you structured activities that promote your physical health and mental well being. These activities could range from sports and fitness to creative arts and provide a constructive outlet for your emotions and stress.

eye-movement iconEye Movement Desensitization And Reprocessing
animal-therapy iconAnimal Therapy
medicare iconElectroconvulsive Therapy
transcranial iconTranscranial Magnetic Stimulation

Amenities

  • weight iconGym
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

500 S Florida Ave
Suite 210
Lakeland, FL 33801

Explore Other Centers Near Lakeland

Reviews of Lakeland Regional Health Behavioral Health

1.79/5 (28 reviews)
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Overall Experience
Date Submitted
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Google Reviews

1.79 (28 reviews)
Nicole Bernhardt
14 hours ago
1

Do not take your family members here. My husband was checked in after seeing the ER in Hernando county. When he was taken to this facility, I was never contacted. I waited more than 24 hours for my husband himself to contact me and tell me where he was. It was an agonizing day and a half. When I called the facility the same day to talk to him, the nurse who answered the phone loudly called out "Jeffrey Epstein!" to tell him the phone was for him. That alone is highly inappropriate. They also tried to hold him for longer than necessary. Their reason? They needed to make sure his new meds were working. One, he wasn't prescribed any new meds. Then it changed to they needed to make sure his current meds were working. They didn't give him his meds correctly the whole time he was there. Not at the proper time (not a few hours off, but some they didn't give at all) and never all of them until the day he was being discharged. You can't treat someone with a fragile psyche like that. It's like a cruel game that the patient is never going to win. He was also put on the secure ward with the schizophrenia patients for 3 days, which was wrong. Even the doctor he saw told him that. I understand the system is overloaded. But cutting corners and treating people rudely and without compassion isn't the way to do it. It's unacceptable. To the case worker who actually helped and was kind, thank you. Everyone else should be ashamed of themselves.

BARBARA VANFONDA
4 weeks ago
1

No returns your calls i called crying from having panic and anxiety attacks that were so bad that my heart rate was 140 blood pressure 156/99 sweating shaking explained everything to the receptionist said she would give Mark the message and i didnt hear anything back …..On another accasion Mark started me on new meds day after i started them it felt like i had the flu contined taking meds all my systems got worse so about 2 weeks into taking the new meds i decided to look at side affects and sure enough had 8 out of ten so i called and told them about it and again receptionist took my message and said she would call back nothing no call so i decided i was gonna stop the meds and within a day of not taking i felt 100% ….SMFH Not to sure about this place anymore going there now for an appointment let see what happens.

jayla nicole
1 month ago
1

I am writing to formally report multiple instances of unprofessional and disrespectful behavior I witnessed at Lakeland Regional Health Medical Center, specifically in the behavioral/mental health Unit F, today between approximately 11:00 AM and 12:00 PM. First, I observed a nurse, identified as Sylvia, speaking in a rude and dismissive manner to a female patient regarding her use of a walker. The nurse questioned why the patient was using a walker if she was able to walk short distances and stated that she would have the patient “investigated.” The patient visibly walked with a limp, and the interaction came across as inappropriate, judgmental, and lacking empathy. Second, I witnessed staff interacting with a Spanish-speaking patient who clearly did not understand English. Despite this, staff attempted to have him complete and sign multiple registration documents without ensuring he understood what he was signing. The patient appeared confused and got up to request a translator from Nurse Lynn in Unit F, who ignored his concerns and responded with a dismissive attitude. The registration staff member, identified as Madison (last name unknown), proceeded with the paperwork while appearing visibly frustrated. After I intervened and expressed concern that an interpreter had not been provided, a translator was finally contacted, but only after the patient had already signed several documents without comprehension. Lastly, I personally experienced unprofessional behavior when I asked Nurse Lynn a question regarding my discharge. She responded with a scowl and an irritated attitude, which made me feel dismissed and uncomfortable. In addition to the above, I had a concerning experience prior to arriving at the behavioral unit. A nurse identified as Kelly denied me access to a telephone after I requested to contact a support person following a suicide attempt. I had been informed by other staff that I had the right to use a phone. Nurse Kelly responded in a dismissive manner, stating I would have to wait several hours and made a comment implying that my situation was a result of my own actions. As a survivor of rape and abuse, this interaction was particularly distressing and inappropriate. During a separate interaction, I requested water due to feeling extremely dehydrated, as I had not eaten or had anything to drink throughout the day. A nurse denied my request, citing policy, despite me expressing that I felt faint and unwell. When I became distressed and stated I might leave if I could not receive basic care, security was called to my room. Both the responding staff and security personnel were unprofessional and dismissive of my condition. Eventually, another staff member provided me with water. Overall, the behavior I witnessed and experienced reflects a serious lack of professionalism, compassion, and respect toward patients. These individuals are in vulnerable conditions and should be treated with dignity and proper care. Additionally, the failure to provide appropriate language assistance raises significant concerns regarding patient rights and compliance with required standards. I respectfully request that this matter be thoroughly reviewed and addressed. If I can give 0 stars I would. I’m taking this to upper management.

Raina Barnett
1 month ago
4

I saw all the bad reviews and was honestly terrified....... Especially since it was 2 hours away from my home. However, it wasn't so bad. I mean, there's going to be a couple of annoying apples....... Like Sylvania or whenever the Jamaican woman's name was... Chatty and bossy. But overall I felt like this place has sort of turned around, at least in my opinion. Darren the Patient Tech was very informative and communicative. Patricia was wonderful ... I think they tried to be gentle with me. I feel like as long as you work with them, you won't be put on an unnecessary hold. Just being honest. The only reason I give it 4 stars instead of 5 is because the schedule is lacking........ I feel like a lot of the time I just spent sleeping instead of doing group therapy, etc.... ah well.

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