Manor Care Health Services

About Manor Care Health Services

Manor Care Health Services is a senior home care facility in Tucson, Arizona. They support seniors in daily life tasks, medical care, and behavioral and mental health. If addiction is the primary concern, clients may need to be referred to a drug rehab facility.

Manor Care Health Services supports individuals who are unable to care for themselves. Their programming is offered in a residential format.

Residential Treatment
The residential program provides around-the-clock care and supervision. Individuals remain on site and receive meals and medical care. Clients may be referred to case management if additional needs are present. Mental health care, medication, and skill-building are provided.

Private Insurance
Manor Care Health Services accepts most insurance plans, including Blue Cross Blue Shield, Amerigroup, Cigna, HCSC, TRICARE, Wellmark, Beacon, United Healthcare, Kaiser, and Magellan. Out of network benefits may vary, so it’s important to verify coverage with your insurance provider prior to starting treatment.

Latest Reviews

Barbara Jimenez

2 months ago on Google

Jose was amazing! Fixed things that hadn't worked for months. Knowledgeable and very nice, as well. Thank you, Jose

Yvonne Ramirez

2 months ago on Google

My father has been at Haven for almost three weeks and I leave messages to have the social worker call me for updates on his progress and no one ever returns my calls. He calls me on the cell phone and asks when he can be released and I'm trying to get a hold of the social worker and leave messages and no response. This is the worst place to leave to your loved ones when there is absolutely no communication. He also fell down while trying to use the restroom and my sister had to find out from the nurse and was told that there was no incident report taken. He had marks on his knuckles and it was bloody and now it's scabbed over. His dentures were lost and no one seems be able to find them and now he has to eat puree food. This is so disgusting and I am so upset and made a huge mistake to have him transferred to this facility. Maybe I should involve the news on how patients are treated in this facility.

Response from the owner1 month ago

Yvonne, thank you again for sharing your concerns. I appreciated the opportunity to speak with you directly and want you to know that we are taking your feedback seriously. We re actively reviewing the situation, and if you have anything further you'd like to discuss, please don t hesitate to call me directly at any time. You re also welcome to reach out to our team at Feedback@havenhealthaz.com. We're here to support you and committed to addressing this promptly.

Eileen R. Villegas

2 months ago on Google

They are very short staffed. Lack of communication. My Dad literally has to wait a long time to get anything done. I m just not happy I would prefer for him to be somewhere else. They lost his dentures. One of the nurses found them on the bathroom floor and it s like I found out the day after that he fell not happy just like his dentures. He knows how long they ve been missing. There s not enough staff, especially the nursing aids. They need to be more attentive to their patients needs. Just because they write for five stars doesn t mean they re the best. My biggest regret is sending him there

Response from the owner1 month ago

Eileen, thank you for taking the time to share your feedback. I appreciated the opportunity to speak with Yvonne last night and learn more about your concerns. Please know that we are taking this seriously and have begun a full internal review to better understand what happened. If you re open to sharing any additional information, we invite you to reach out to us directly at feedback@havenhealthaz.com so we can continue working toward a resolution.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.4 / 10

Gallery

The facilities at Manor Care Health Services in Tucson, AZ 1

The facilities at Manor Care Health Services in Tucson, AZ 2

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Fact checked and written by:

Courtney Myers, MS

Edited by:

Kerry Nenn, BSW

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Reviews of Manor Care Health Services

3.9/5 (100 reviews)

Google Reviews

3.9 (100 reviews)

Martha Peelman

1 week ago

nurse Amy was wonderful from the 1st day of my arrival to the end she shows that she cares for her residents. thank you Nurse Amy

Response from the ownerInvalid relative date format:

Our nurses will be thrilled to know they were able to make such a positive impact! Wishing you the best.

Dillon Reyes

2 weeks ago

Good facility, garbage D.O.N. my mom had a stroke 3 days before she came here, I stayed with her in the hospital and had to leave the day after she was brought into the rehab. I tried to stay the single night with here since I would be going out of state the next day. HUGE ISSUE SOMEHOW. On top of that the written guest policy specifically states that there aren't required visiting times. Apparently thats just a bold faced lie I was told at 8pm everyone has to leave period. We came in after 9pm so most people had gone home and they literally came into the room at 230am to tell me I had to sit outside until the morning. Are you serious!?!?! Im gonna be here 7 hours total overnight doing nothing but comforting my mother until i have to leave why is this an issue. Maybe fix your policies so when people see the document they aren't being LIED TO.

Dillon, we’ve noted your concerns about the overnight guest policy and your experience trying to stay with your mom during such a critical time. We understand how frustrating it must’ve felt to be asked to leave after hours of supporting her. Your feedback about the timing of communication and the clarity of the written policy has been shared with leadership at Haven Health Tucson. We’d appreciate the opportunity to speak with you directly. Please reach out to us at feedback@havenhealthaz.com.

kesha God bless

I have called four days in a row in order to get in touch with my mom or to find out about her status. not one person has called me back once nor do they answer the nurses stations phone.

Kesha, we’re sorry to hear you’ve had difficulty reaching the team at Haven Health Tucson to check on your mom. We understand how upsetting it can be when communication feels out of reach, especially when a loved one is in care. We’ve noted your concerns about the lack of returned calls and unanswered phone lines. If you're still having trouble getting through, please reach out to us directly at feedback@havenhealthaz.com so we can help follow up right away.

Wilaminakp

4 weeks ago

The level of care my loved one Robert in room 209 has received at Haven Health has been absolutely phenomenal. The staff and doctors are dedicated in ensuring that he has been treated with the finest care available and have made it their top priority that he’s receiving the necessary resources to maintain his comfort and safety.

Thank you for your positive feedback and endorsement! We want our residents and families to feel connected to our care providers and are thrilled to know our team members made such an impact.

Deidre

My grandfather was here and received exceptional care. The staff went out of their way to offer care that was above and beyond. CNA Linda and Nurse Amy paid very close attention to his needs and Dr. Jatoi paid close attention to his medical status and had excellent bedside manner. RT Lek and CNA Amy also made him feel extremely comfortable during his stay. Therapists Georgia and Christina provided therapy catered to his specific needs and cared for him like he was family. My grandfather had a remarkable experience at Haven of Tucson. If any of my family is in need of rehab in the future, I will not hesitate to send then to Haven.

We're happy to hear we helped your loved one thrive, Deidre. Haven Health has always believed our residents should feel comfortable and empowered for a successful recovery.

Gary Johnson

1 month ago

Worst food I've ever eaten in my life. Physical therapist do not know how to help someone with MS. I can not eat the food here. When I ask for specific food, I never get what I ask for. They say they have choices but never offer them to me. This place sucks.

Gary, we’re sorry this has been your experience at Haven Health Tucson. We’ve noted your concerns about the food options, communication around meal choices, and your observations regarding support for MS during therapy. We understand how frustrating it can be when your needs don’t feel heard or met. We’d appreciate the opportunity to speak with you directly. Please reach out to us at feedback@havenhealthaz.com so we can follow up with you.

brey anaya

Everyone's been outstanding here with my cousin Robert. CNAs Mike and Miguel have been so helpful. RNs Christian and Kim have been so supportive and kind. PT and OT Christina ,Georgia, Carolina, Deidra have made great progress with him and keep our family updated. And Christian Pedrazzini is an amazing tech, all under the guidance of a great team leader James. Will definitely be recommending this place to others!

Thank you for trusting us with your loved one, Brey. We know how difficult it can be to choose a care facility for a family member. We're proud we could make a difference in his recovery!

CAP

Our family member is here and we are pleased with the care he's gotten we definitely have had some hiccups but no place is perfect I do think grave yard is in need of a purge We are here throughout the day and have some ppl who deserve to be acknowledged like CNA's Mke is amazing respectful,caring person Jen she's amazing and funny Maria and crystal are amazing Therapy is amazing here we have PTs Georgia , OTs Christina and the funny lil helper they have we love hearing them laugh RTs, ,Brenda is the BEST #1 RNs Cristian thank you and Edith,Kim for staying on top of things you are so kind and professional Wound care the whole team you are amazing we recommend this facility because of the good staff you have that like what they do We happen to be in 2nd floor but also hear Lizeth,linda,Amy rock downstairs We are here thanks to a few ppl one being James ,Chris RT and a team that they are part of we appreciate all you've done for our loved one thank you all

Thank you for your kind words, Chris! Our team works hard to create a healing environment for our residents, and we're glad we could do this for you.

g “Gma” anaya

My family is very pleased with Haven it had has been great all staff we encounter is great but we do have our everyday staff that care for our family member and we are greatful for them Big thanks to PTs Georgia ,Caroline / OTs Deidra, Christina on his case RTs, Richard,Brenda, Carina RNs, Cristian and edith , mike And Chris RT ,DOR James, tech Chris and all those who we see in passing but answer our questions like Brittany in therapy who is always available when she needs to be we recommend this facility

Thank you for such positive feedback! It's good to know our dedication to providing excellent rehabilitation services is still on track.

John Ellis

I was warehoused here for 5 days before leaving. I don't know where this 4 star rating comes from but if I could give them 0 stars, I would. Substandard in every way.

John, we’ve noted your concerns about your five-day stay at Haven Health Tucson and your comments regarding the overall quality of care. We’re sorry this was your experience. We’d appreciate the opportunity to speak with you directly to better understand what happened. Please contact us at feedback@havenhealthaz.com.

David Bain

I recently returned home after a two month stay at Haven in Tucson. I suffered from a knee surgery which required a serious amount of physical therapy to regain use of my leg. The PT dept is my opinion was excellent. Christina was wonderful along with Georgia and Carolyn. Amy with the nursing staff was very kind and caring. John and Stephanie also deserve mention for great care. Honestly out of a bad experience of the injury, this was a fantastic facility and I would strongly suggest this facility to anyone in need. In addition they have called me each week since leaving the facility to see how I am coming along. I hope I never have to do rehab again, but if I do, this would be my top choice.

Thank you for such positive feedback, David! It's good to know our dedication to providing excellent rehabilitation services is still on track. Wishing you the best as you continue your recovery.

Cayden Nguyen

My Aunt was here recently and she said how much she loved the staff. From the tour with Tony, Karla, and Austin. To the caring nurses and CNA, to therapy. Everything was great and made her recovery that much more pleasant.

We're happy to hear we helped your loved one thrive, Cayden. Haven Health has always believed our residents should feel comfortable and empowered for a successful recovery.