800-784-1361
The worst emergency room in life, they do not care about the patient or how severe the emergency is, they care that they pay what is due and as fast as possible! I do not recommend it but not even jokingly
About Mercy Hospital – Minneapolis
Mercy Hospital – Minneapolis, located in Minneapolis, Minnesota is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.
Specialty rehab programs at Mercy Hospital – Minneapolis include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.
Facility Overview
471 Number of Available Beds
Latest Reviews
On February 13, 2025 We were sent there for an out-patient surgery. Our Dr. @ a different Allina hospital called ahead to a Dr. @ Mercy to get us into IR, ASAP, because they were unable to complete it successfully themselves. Our outpatient ASAP IR procedure left us waiting in a hallway for hours for a 5 minute procedure. Afterwards they sent us to the cardiac unit, which had nothing to do with our procedure. The IR tech that dropped us off out there told us we could go home in 1 to 1 1\2 hrs. When I asked the nurse when we could leave they told us tomorrow. I told her no, that it was an outpatient surgery. So they told us they didn't know anything about his procedure, that they just kinda "dump" these patients with us without being told a thing. Finally we were told we could go. We left there with no paperwork, no discharge papers, no info. on how to care for his surgical site. After 11hrs and 50 min the nurse walked us down to the door. We left there at midnight with the nurse telling us happy valentines day! Now I received a huge bill for INPATIENT care!!! I called to lodge a complaint and got absolutely nowhere.This is by far the worst hospital I have ever experienced.
Response from the owner3 months ago
Thank you for taking the time to share your concerns with us, Glenda. We're disappointed to hear about your experience and have shared your feedback with our leadership team. If you would like to formally discuss things again, please contact our patient care liaisons at 763-236-8061.
I was brought by ambulance to this hospital for high blood pressure from another clinic.Communication was clear. I think the support staff maybe doesn t have the years of experience that some other hospitals have.But they were attentive and responsive when I had a concern.I didn t have a bad experience at all, but I had a better experience at another ER later in the week. I do believe that the doctor followed protocol so I can t complain about that.Every hospital has their specialty and it s good to know what those are before going to an ER. This was the closest ER to my Clinic and I was happy that I was able to be seen so quickly.
Response from the owner3 months ago
Thank you for the positive feedback, Sarah! All of us at Mercy Hospital strive to provide our patients with the highest quality of care possible, and we are happy to hear about your positive experience.
I hate to share this incredibly distressing experience, but it's essential for others to be aware of what happened at this hospital. To say it was the worst experience I've ever had with any hospital or any business, for that matter would be an understatement. I wouldn't have thought it possible for any type of facility to operate with such a shocking level of unprofessionalism and disrespect of human rights and even the law. I couldn't even imagine this type of behavior towards a prisoner in a prison setting.The strongest best person I've ever met in my life was admitted after having a stroke because of an alarmingly sudden and severe staff infection. The severity of her condition was as life-threatening as it gets with very little chance of survival for her. She was terrified, she didn't know what was happening, and the hospital staff made it clear almost immediately that she would not be receiving the quality of care she needed. Because of her difficulty communicating the staff severely failed to understand her condition, making an already terrifying situation much worse. She recognize this, communicated a desire to transfer to a different hospital and the response and retaliation that followed was beyond horrifying. They quickly sedated her, falsified a report in many ways, declared her incompetent, and obtained a court ordered hold.What transpired next was not just unprofessional and a clear violation of her legal rights but downright shocking. The hospital staff continued to make unfounded accusations against her, her family and friends, securely tightening their hold on her as each day passed. Keeping her sedated as she laid there in fear fighting for her life. Some of the things they claimed were so demonstrably absurd it was like right out of a Hallmark made horror movie. I cannot stress enough how much paranoia and fear their actions caused to her and all of us. To think that anyone could be treated in such a dehumanizing way in a place meant for healing is mind-boggling.Soon she had a camera in her room and a monitoring bracelet on her ankle. Just two names I can mention are Jenn and Natalie. Some of their behavior was witnessed by me, recorded on our devices, and appalling in so many unbelievable ways. Instead of compassion and understanding, they exhibited an alarming level of disrespect that could not believed unless witnessed .Their actions were unforgivable. A few examples: they reported to the doctors she was starving herself as they kept her sedated through a meal times and then confiscated the food that she had delivered from restaurants and grocery stores in the area.They took away her personal belongings, jewelry and phone. Her visitor "privileges" were one of the first things to go, they made more absolutely unfounded and unprovable accusations. A camera followed her through the room, scolding her for every move she made (even partially closing the bathroom door so she could use the bathroom). it was most frightening time I have ever witnessed anybody endure. They laughed at and mocked her, stating she lacked the cognitive abilities to understand what was happening to her. they even confiscated her silverware. even after witnessing and recording it I still have a hard time believing the nightmare reality she had to endure. The audacity of the staff and the blatant disregard for her dignity and rights was nothing short of sickening. They subjected one of the kindest, most loving individuals I have ever known to the scariest thing I've ever witnessed.There are so many unbelievable details that transpired over the two months it took us five pages just to describe it all in the civil and legal complaint. I implore potential patients and their families to thoroughly consider their options before seeking treatment at this facility. we will make the recordings and evidence public after filing the civil and criminal charges.
Response from the owner3 months ago
Thank you for taking the time to share your concerns with us, Corry We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-8061. Thank you. 
Rehab Score
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6.1 / 10
Gallery
Location
Accepted Insurance
Medica
UCare
South County Health Alliance
Hennepin Health
PreferredOne
PrimeWest Health
WPS Health Solutions
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Lisa Shannon
President & CEO
Dr. D'Andre Carpenter
Senior VP of System Chief Nursing Executive
Lawrence Cho
Senior VP of Chief Strategy & Growth Officer
Kerri Gordon
Senior VP of Chief Marketing, Communications & Public Affairs Officer
Sanjay Pratap Singh, MD
Executive VP of Chief Clinical Executive
Sarah Stumme
Senior VP of Chief Human Resources Officer
Hsieng Su, MD
Senior VP of Chief Medical Executive
Dominica Tallarico
Executive VP & COO
Contact Information
4050 Coon Rapids Boulevard
Minneapolis, MN 55433
Get Help Now - 651-419-8121
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