800-784-1361
Front desk staff is on a power trip, fur sure. They think it is ok to cancel appointments LITERALLY THE DAY YOU COME OVER TO YOUR APPOINTMENT. Well, no it is not. It is frustrating to drive for so long only to discover the doctor is not available for you.
About Ozarks Medical Center
They provide help and resources in the Troop G area which is Ozark, Howell, Wright, Texas, Douglas, Oregon, Shannon, Reynolds and Carter counties. The center is a component of Ozarks Healthcare and can help with crisis services, case management, health home services, psychiatry and psychotherapy. They also have psychosocial day treatment programs.
On staff are a Peer Support Specialist and a Family Support Provider. Both of these specialize in mental health treatment.
Also falling under the Ozarks Healthcare umbrella is Ozarks Healthcare Behavioral Health Center Crisis Stabilization Center. Their goal is to provide an alternative to psychiatric hospitalization.
At Ozarks Healthcare they aim to improve health, nurture wellness and encourage hope one person at a time. They provide services such as psychosocial assessment, psychiatric evaluation, medical crisis intervention and brief therapy, case management and a number of referral services. Referrals for employment, housing, transportation and Medicaid applications are available, plus referrals for physical and mental health treatment.
Facility Overview
114 Number of Available Beds
Latest Reviews
I like everyone that works here.. Patient n kind... I am having trouble getting therapy but I understand... 4 stars⭐⭐⭐⭐
Response from the owner1 week ago
Hi, Marybeth. We appreciate the kind words and are glad we could provide you with a positive experience!
I am livid with this place! And it seems that their responses to everyone's negative reviews are all automated or just saying the same thing so i know I'm not going to get any changes with my review. I came in today for a 2pm appointment. Because I got stuck in unexpected torrential downpours I was 3 minutes late. Yes, 3! I walked in at 2:03 after driving for 45 minutes to get there. My text reminder from them even says my appointment time of 2pm! Well, the receptionist told me my check in time was 1:45 and they wouldn't take me. She said my appointment is check in at 1:45 and be done by 2:15. How when my appointment was at 2? Not right at all! Especially for a mental health facility! Denying people is detrimental to their mental health! Why would they message and tell me my appointment is at 2 but refuse to say check in time is 1:45? I know I can't be the only one who thinks this is ridiculous! I will NOT be back! I left feeling absolutely HORRIBLE with lots of bad thoughts and have no where to go to decompress or talk about how I feel. Not OK! If I could give them negative stars I would! I recommend you try to find somewhere else!
Response from the owner1 week ago
Hi, Bonnie. Thank you for your review. We’d love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (417) 257-6762
I see Dr. Milton for my PTSD and med management. He along with the rest of my care team have been phenomenal! The new therapy manager was great about getting me in for an assessment- a stark contrast to the previous process in place. Would recommend to anyone needing mental health services!!
Response from the owner1 week ago
Hi, Wickless. Thanks for taking the time to share your positive experience. We truly appreciate it! 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.8 / 10
Gallery
Accepted Insurance
Home State Health Plan
Medica
CorVel
Allwell
CoxHealth
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Melody Trimble
Transitional President & CEO
Lacey Carter
COO & Chief Nursing Officer
William McGee, MD
Chief Medical Officer
Howard Bycroft
Chief Human Resources Officer
Contact Information
1211 Porter Wagner Boulevard
West Plains, MO 65775
Get Help Now - 417-289-8814
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Fact checked and written by:
Scott Blair
Edited by:
Kerry Nenn, BSW
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