Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351

Ozarks Medical Center

1211 Porter Wagner Boulevard
West Plains, MO 65775
Claim Profile
Ozarks Medical Center MO 65775

About Ozarks Medical Center

They provide help and resources in the Troop G area which is Ozark, Howell, Wright, Texas, Douglas, Oregon, Shannon, Reynolds and Carter counties. The center is a component of Ozarks Healthcare and can help with crisis services, case management, health home services, psychiatry and psychotherapy. They also have psychosocial day treatment programs.

On staff are a Peer Support Specialist and a Family Support Provider. Both of these specialize in mental health treatment.

Also falling under the Ozarks Healthcare umbrella is Ozarks Healthcare Behavioral Health Center Crisis Stabilization Center. Their goal is to provide an alternative to psychiatric hospitalization.

At Ozarks Healthcare they aim to improve health, nurture wellness and encourage hope one person at a time. They provide services such as psychosocial assessment, psychiatric evaluation, medical crisis intervention and brief therapy, case management and a number of referral services. Referrals for employment, housing, transportation and Medicaid applications are available, plus referrals for physical and mental health treatment.

Similar Rehab Centers

Facility Overview

Bed icon 114
Number of Available Beds

Latest Reviews

k m
5 months ago on Google
5
My PSR group has been a life saver for me.
Response from the owner1 week ago
Hi, K. Thank you so much for leaving us a stellar review!
Amanda
9 months ago on Google
5
I started the substance abuse program and had the best case workers!!!! Jenee, Colton, Misty, and Andrea! Because of my legal issues I have to leave but if I'm in need after the program I'm in.... I will definitely return! Breaks my heart i cant stay honestly! I had a great group helping me!!! And I trusted them all! Would highly recommend anyone dealing with addiction here!!! Thank you all! 😭💚💚💚 So thankful for the time I had with you all! Truly helped change my life around!!!
Response from the owner1 week ago
Hi, Amanda. Thanks for taking the time to share your positive experience. We truly appreciate it!
MaryBeth Lovett
1 year ago on Google
4
I like everyone that works here.. Patient n kind... I am having trouble getting therapy but I understand... 4 stars⭐⭐⭐⭐
Response from the owner1 week ago
Hi, Marybeth. We appreciate the kind words and are glad we could provide you with a positive experience!
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
5.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Ozarks Medical Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Melody Trimble

Transitional President & CEO

Lacey Carter

COO & Chief Nursing Officer

William McGee, MD

Chief Medical Officer

Howard Bycroft

Chief Human Resources Officer

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Ozarks Medical Center.

Contact Information

Building icon

1211 Porter Wagner Boulevard
West Plains, MO 65775

Explore Other Centers Near West Plains

Reviews of Ozarks Medical Center

2.3/5 (58 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
13
4
4
3
2
2
7
1
34

Reviews

1.5

Front desk staff is on a power trip, fur sure. They think it is ok to cancel appointments LITERALLY THE DAY YOU COME OVER TO YOUR APPOINTMENT. Well, no it is not. It is frustrating to drive for so long only to discover the doctor is not available for you.

Reviewed on 2/12/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.32 (57 reviews)
Stella Burks (Stel)
3 weeks ago
1

Went here a couple of years ago during early transition. Had my therapist tell me I wasn't actually trans bc I was too scared to ask them to use a chosen name or wear feminine clothes. She also told me that "even though her religion doesn't support trans people, she can still find it in her heart to be kind to me"???

S W
1 month ago
2

This place is quite ridiculous. They will lie for no good reason. They said someone was out of office for my appointment and needed to cancel. I went in for a walk in to see someone else and they called the person I was supposed to have had an appointment with to tell her I was there. ( she was in office.)

Sargon Morningstar
1 month ago
1

I have waited to leave a review for OZH BHC for a while, finally decided I could leave one with the benefit of careful reflection and comparison to the way other hospitals and clinics do things. First, the positives. In-person clerical staff is often quite friendly, as others have noted. Having been a patient off and on from the ages of 5-29, I can say that wait time have shortened from 6+ months to 2-4 for some services, which is an improvement. The nurses usually do an excellent job. The clinic seems to be trying some ways of improving effectiveness and patient experience. However, the negatives very much outweigh the positives. Every part of the treatment team, from the clerical staff to the nurses and therapists and psychiatric and nursing staff, but the most significant part of this team are those providing the medication, psychotherapy, and other treatments; the ones who are supposed to be helping people. This is where the clinic falls short. I will go into further detail. I have had extremely poor experiences with therapists, one I was with for around two years. She ended up ending our sessions together and having me reassigned to another therapist, which is fine, but the way she went about it was very unprofessional. Her explanation was that she was going to be leaving the clinic to get more training, but I saw her in the clinics for several months after that, so her explanation was clearly a lie. If she didn’t think we were a good fit for one reason or another, she should have just said that, not lied about leaving the clinic soon. Several of my therapists also brought in their own religious biases into the treatment, something that might be helpful for some patients but definitely not me. My husband’s therapist was quite dismissive of the abuse he suffered at the hands of his father. None of the therapists seemed properly trained to treat people with complex mental health problems, many seemed ill equipped to handle patients who came from a different background than themselves, most lacked professionalism, and nearly all seemed to have an unwillingness to put in the work to try to properly treat their patients. On to the psychiatric team. The clinic seems to staff whoever they can get their hands on, whether or not they are any good at their job. Some of their providers are alright, largely keeping up with research and properly evaluating patients to find out what disorders they may or may not have, while others largely rely on intuition like psychiatrists did half a century ago before empirically informed psychiatric evaluation and treatment became the norm and became far, far more effective. While I realize they are heavily understaffed to treat the number of patients they have, that is no excuse to provide subpar care to people in need. Further, some of the psychiatric team hold some very..bizarre views. One in particular told me that ADHD was invented by the pharmaceutical industry as a conspiracy to sell drugs, just as one example. This particular psychiatrist also lost his temper when I said I wanted a different psychiatrist. I originally asked the people who manage the clinic to reassign me, but they said it was policy for me to speak with the provider first. I expected my discussion with him to be uncomfortable, but he yelled at me, telling me that he was going to file to ban me from the clinic and accused me of being drug seeking because a doctor from another hospital that he referred me to for evaluation diagnosed me with ADHD and autism and recommended me Concerta to treat some of my symptoms. There is no excuse for regularly not properly maintaining hospital equipment, such as lab equipment that is needed to provide accurate readings of patients blood to determine if malnutrition is causing any of their patients symptoms. Rather than staffing substandard therapists and psychiatric staff, they could hire providers from other geographic areas to teleconference in; many of the providers who live in the area already do a significant part of their work over video chats.

k m
5 months ago
5

My PSR group has been a life saver for me.

Response from the owner
Hi, K. Thank you so much for leaving us a stellar review!
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351
Left arrow iconBack

Write a review for Ozarks Medical Center

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-847-1418
Question iconSponsored Helpline