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BHG Knoxville Citico Treatment Center

412 Citico Street
Knoxville, TN 37921
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Behavioral Health Group - Citico Street TN 37921

About BHG Knoxville Citico Treatment Center

They take policies from most major insurance providers. They also accept TennCare, Medicaid, and Medicare. Speak with your provider because out of network benefits may apply.

You’ll find various evidence based therapies here. Treatment approaches include cognitive behavioral therapy (CBT) that’s offered in individual and group settings. You’ll learn how to identify triggers and you’ll develop different coping strategies and techniques that will help guide your recovery. Counseling sessions are available both in person and virtually.

Access to 12 step programs like Alcoholics Anonymous and Narcotics Anonymous is also encouraged. This will help you connect with peers and mentors that can help support you during challenges in your recovery.

If you are navigating an alcohol or opioid use disorder, medication assisted recovery is also available. You’ll work with a treatment team that will determine if FDA approved medication, Suboxone (buprenorphine), can support your recovery. This is a treatment that can help you manage ongoing cravings. Methadone treatments are available here as well and is a proven approach to helping aid individuals in recovery, and can be safe for pregnant women.

As you progress through recovery, you’ll work with an interdisciplinary team of professionals. These professionals will help you understand and navigate the complexities of your recovery.

Similar Rehab Centers

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Peter Lee, PhD

Latest Reviews

nathaniel jacob williams
1 month ago on Google
3
I know BHG has saved MANY lives, so I'm not discouraging anyone from taking that first step at BHG.... THIS IS JUST MY EXPERIENCE AND OPINION. At first it was alright. This was during COVID so only like 10 people could go into the lobby so literally there was always a line around the building to get in, which took well over an hour most days and sometimes 2+hours. I didn't mind that because I was determined to make this work, I didn't like the fact that you had to pay a flat rate every week even if you missed days, and they could & would hold people's dose for that day over the PETTIEST CRAP!!!!! And one weekend there was 2 people walk up to the door at 8:59 (they closed at 9:00am on weekends then) and the security guard ran them out of the door and locked them out and it had literally just turned 9:00! My final straw was the day I asked to do the COWS assessment to increase my dose... I was only at 60mg daily and anyone on methadone will tell you that's no where near enough to completely stop all other drugs without still going through pretty bad withdrawals, but when I asked the nurse told me "we can do the assessment, but he won't go higher than 60 until you have a clean drug screen"................ If 60mg was enough to help me so that I could pass a drug screen, then why would I even need to go up more????? Basically she told me in a round about way, that it was some kind of reward for passing a drug screen.... As in "good job you're clean... Now you can start going up again and catch a buzz for being a good boy\girl" So I called New Hope in Newport, TN and 4 days later I started there and still go there now almost 5 years later! The doctor was so nice and also a recovering opioid addict and just made me feel welcome and assured me that he would get me to the right dose to be affective... ( He also said the same thing about the reward crap before I ever said a word about it)! Mind you this was all in April 2021, so I can't speak on how they are now, I've only heard from other friends in recovery that they still operate about the same way accept now they are open a few hours longer than all other clinics. AGAIN I WOULD NEVER TELL ANYONE NOT TO TAKE THE FIRST STEP INTO RECOVERY EVEN AT BHG!!! I'M STILL GRATEFUL THAT THEY WERE THERE THE DAY I CALLED AT 5:01 AM FROM WORK CRYING FROM 2 DAYS OF COLD TURKEY WITHDRAWAL FROM FENTANYL AND THEY ASKED IF I COULD BE THERE IN 2 HOURS! THAT PHONE CALL SAVED MY LIFE, METHADONE SAVED MY LIFE! AND IRREGARDLESS OF MY EXPERIENCE FROM THEN ON, I'M SO GRATEFUL FOR BHG! SO JUST BECAUSE I HAD "NOT SO GREAT" EXPERIENCES DOESN'T MEAN EVERYONE WILL! IF YOU'RE READING THIS BECAUSE YOU'RE THINKING ABOUT GETTING ON METHADONE, THEN DO IT! CALL AND GET THE EARLIEST AVAILABLE APPOINTMENT BECAUSE NONE OF US ARE PROMISED ANOTHER BREATH AND YOUR NEXT USE COULD VERY WELL BE THE ONE THAT MAKES YOUR MOTHER OR FATHER, DAUGHTER OR SON, HUSBAND OR WIFE BURY YOU. DO IT FOR YOURSELF! NO MATTER WHAT YOU MAY THINK OR WHAT OTHER PEOPLE (NON ADDICTS) SAY, WE'RE NOT BAD PEOPLE TRYING TO BE GOOD, WE'RE SICK PEOPLE TRYING TO GET WELL AND THIS IS DEFINITELY A GOOD TOOL TOO HELP YOU FEEL WELL AGAIN. GOD BLESS YOU AND THANK YOU FOR TAKING THE TIME TO READ MY BOOK 😁
Response from the owner1 week ago
Thank you for taking the time to write such thoughtful feedback. We appreciate hearing different experiences, and we’ve shared your comments with our leadership team as we continue looking for ways to improve the overall experience at BHG.
heaven Brooke
1 month ago on Google
5
I keep seeing posts saying this company is “money hungry” but one thing is, Citico works WITH you. I couldn’t pay for almost 60 days. They helped me get insurance for 8$ a month that pays for my medicine and better yet allows me to get medical treatment like I would on tenncare. They are sweet understanding people. I LOVE my routine when I go. Seeing the friendly security guy (my personal favorite) to seeing the beautiful women at front, sorry forgot their names but those women especially the light skin one is so SWEET. My care broke down and one of the workers offered to jump my car. They have been so good to me. Their job is hard. I came in the first day angry and agitated and wanted a fix. They worked with me. Put me in top of the queue and gave me water to calm me down. The woman usually in room 1 with the glasses and brown hair I feel like is my FRIEND. Cause she’s been with me from the beginning helping me get up on my dosage milligrams.
Response from the owner1 week ago
We appreciate you taking the time to leave these kind works – thank you!
Centermass
2 months ago on Google
1
After 10 years of being treated like trash at BHG … I can’t say enough good things about TLC in maryville. TLC is gold standard while bhg barely meet minimum requirements to even be considered a medical facility, the way bhg treats you should be illegal I feel sorry for any individual going there and hope I can convince you to come check them out. You won’t believe the difference or the amount of lies that’s you have been told about state laws when it’s really …… company policy ……… Leave bhg go TLC You won’t be sorry
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

BHG Knoxville Citico Treatment Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Men and women in Tennessee undergoing one on one individual therapy sessions focus on understanding their unique needs and challenges. They do this under the guidance of an experienced therapist who can help you identify and address addiction triggers as well as create personalized relapse prevention plans. This offers you a customized path to a successful recovery journey.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed BHG Knoxville Citico Treatment Center as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

412 Citico Street
Knoxville, TN 37921

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Reviews of BHG Knoxville Citico Treatment Center

3.56/5 (77 reviews)
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Reviews

5

I will be grateful to them for the rest of my life, I don't have how to pay them for everything they have done for me, I feel so lucky to have known this place, they saved my life. Anyone who needs help to change their life, this is the best place, I promise that you won't r ... Read More

Reviewed on 1/9/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5394736842105 (76 reviews)
nathaniel jacob williams
1 month ago
3

I know BHG has saved MANY lives, so I'm not discouraging anyone from taking that first step at BHG.... THIS IS JUST MY EXPERIENCE AND OPINION. At first it was alright. This was during COVID so only like 10 people could go into the lobby so literally there was always a line around the building to get in, which took well over an hour most days and sometimes 2+hours. I didn't mind that because I was determined to make this work, I didn't like the fact that you had to pay a flat rate every week even if you missed days, and they could & would hold people's dose for that day over the PETTIEST CRAP!!!!! And one weekend there was 2 people walk up to the door at 8:59 (they closed at 9:00am on weekends then) and the security guard ran them out of the door and locked them out and it had literally just turned 9:00! My final straw was the day I asked to do the COWS assessment to increase my dose... I was only at 60mg daily and anyone on methadone will tell you that's no where near enough to completely stop all other drugs without still going through pretty bad withdrawals, but when I asked the nurse told me "we can do the assessment, but he won't go higher than 60 until you have a clean drug screen"................ If 60mg was enough to help me so that I could pass a drug screen, then why would I even need to go up more????? Basically she told me in a round about way, that it was some kind of reward for passing a drug screen.... As in "good job you're clean... Now you can start going up again and catch a buzz for being a good boy\girl" So I called New Hope in Newport, TN and 4 days later I started there and still go there now almost 5 years later! The doctor was so nice and also a recovering opioid addict and just made me feel welcome and assured me that he would get me to the right dose to be affective... ( He also said the same thing about the reward crap before I ever said a word about it)! Mind you this was all in April 2021, so I can't speak on how they are now, I've only heard from other friends in recovery that they still operate about the same way accept now they are open a few hours longer than all other clinics. AGAIN I WOULD NEVER TELL ANYONE NOT TO TAKE THE FIRST STEP INTO RECOVERY EVEN AT BHG!!! I'M STILL GRATEFUL THAT THEY WERE THERE THE DAY I CALLED AT 5:01 AM FROM WORK CRYING FROM 2 DAYS OF COLD TURKEY WITHDRAWAL FROM FENTANYL AND THEY ASKED IF I COULD BE THERE IN 2 HOURS! THAT PHONE CALL SAVED MY LIFE, METHADONE SAVED MY LIFE! AND IRREGARDLESS OF MY EXPERIENCE FROM THEN ON, I'M SO GRATEFUL FOR BHG! SO JUST BECAUSE I HAD "NOT SO GREAT" EXPERIENCES DOESN'T MEAN EVERYONE WILL! IF YOU'RE READING THIS BECAUSE YOU'RE THINKING ABOUT GETTING ON METHADONE, THEN DO IT! CALL AND GET THE EARLIEST AVAILABLE APPOINTMENT BECAUSE NONE OF US ARE PROMISED ANOTHER BREATH AND YOUR NEXT USE COULD VERY WELL BE THE ONE THAT MAKES YOUR MOTHER OR FATHER, DAUGHTER OR SON, HUSBAND OR WIFE BURY YOU. DO IT FOR YOURSELF! NO MATTER WHAT YOU MAY THINK OR WHAT OTHER PEOPLE (NON ADDICTS) SAY, WE'RE NOT BAD PEOPLE TRYING TO BE GOOD, WE'RE SICK PEOPLE TRYING TO GET WELL AND THIS IS DEFINITELY A GOOD TOOL TOO HELP YOU FEEL WELL AGAIN. GOD BLESS YOU AND THANK YOU FOR TAKING THE TIME TO READ MY BOOK 😁

Response from the owner
Thank you for taking the time to write such thoughtful feedback. We appreciate hearing different experiences, and we’ve shared your comments with our leadership team as we continue looking for ways to improve the overall experience at BHG.
heaven Brooke
1 month ago
5

I keep seeing posts saying this company is “money hungry” but one thing is, Citico works WITH you. I couldn’t pay for almost 60 days. They helped me get insurance for 8$ a month that pays for my medicine and better yet allows me to get medical treatment like I would on tenncare. They are sweet understanding people. I LOVE my routine when I go. Seeing the friendly security guy (my personal favorite) to seeing the beautiful women at front, sorry forgot their names but those women especially the light skin one is so SWEET. My care broke down and one of the workers offered to jump my car. They have been so good to me. Their job is hard. I came in the first day angry and agitated and wanted a fix. They worked with me. Put me in top of the queue and gave me water to calm me down. The woman usually in room 1 with the glasses and brown hair I feel like is my FRIEND. Cause she’s been with me from the beginning helping me get up on my dosage milligrams.

Response from the owner
We appreciate you taking the time to leave these kind works – thank you!
Centermass
2 months ago
1

After 10 years of being treated like trash at BHG … I can’t say enough good things about TLC in maryville. TLC is gold standard while bhg barely meet minimum requirements to even be considered a medical facility, the way bhg treats you should be illegal I feel sorry for any individual going there and hope I can convince you to come check them out. You won’t believe the difference or the amount of lies that’s you have been told about state laws when it’s really …… company policy ……… Leave bhg go TLC You won’t be sorry

Weenie N The Butt
2 months ago
1

Go to TLC in maryville leave bhg if ur tired being treated like u are pos don’t matter always lying always stealing or whatever they treat u like it trash the staff is absolutely the worst group of people( outside 1-2 people but from the front desk to the nurses in med room to the lab the councilors the dr they are all so rude the so called state laws are made up as they go I couldn’t believe all the lies you don’t have to have a box to get take homes by state law you just have to show u have one before ..so all those people I watched leave forced to be sick next day … didn’t have to be sick that’s 1 example of the 100s I have over the 9 years I was a patient here make the extra 30 min drive to tlc in maryville 9 years I went they refused dose me when I gave them 15 ml of urine to test which is enough the said it wasn’t I had my box stolen they didn’t replace meds bhg is awful they are a legal drug deal they care nothing about the patient it’s ALL MONEY from keeping ur dose low to thc charges on drug screens annual visits go to tlc they care it’s night and day difference I couldn’t believe all I had to put up with at bhg that just not at TLC U won’t regret it I wouldn’t send my dog bhg

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