Coleman Health Services

About Coleman Health Services

Coleman Professional Services provides behavioral health, educational services, and wraparound care for clients of all ages. They have locations across Ohio, including their headquarters in Kent. Here, they offer outpatient, residential, and supportive programs to help you address your health concerns, including addictions. They accept self payment and most of their services are also covered under private insurance, Medicaid and Medicare.

Something I appreciate about this facility is how extensive the programming is. If you’re struggling with a condition like drug or alcohol addiction, they have a vast network of providers who can support your needs. Some of their clinical services include crisis stabilization, case management, individual and group counseling, evaluations and assessments and peer support groups. They also offer psychiatric services for clients with co-occurring mental health conditions.

If your care team recommends medication assisted treatment to help relieve your pain and control your cravings, they may administer Vivitrol. This is a medication approved by the FDA that can help lower your risk of relapse when given in conjunction with counseling and other behavioral therapies.

Some clients may prefer to continue their recovery journey in temporary or permanent sober housing. If this is the case, they’ll help you connect to their residencies. A few of the options include apartments and group homes.

Facility Overview

Number of Available Beds

Latest Reviews

Jade Jones

2 months ago on Google

My son doesn t feel comfortable with his psychiatrist so he wants to see another one at the same organization .. so why do they tell me (my sons mother) that he has to see the same psychiatrist and tell him that he doesn t want to see him and discuss it with him and THEN they can schedule us with someone else??? I m laughing because that is SO unprofessional and WEIRD! Why on earth would a client or patient want to go into an appointment and TELL the very DR they are uncomfortable with that they are uncomfortable and don t want to see them can you schedule me with someone else! COLEMAN change your policy and get it together BECAUSE MY organization does not tell clients especially children to do such things, they talk to a higher up and schedule with someone else?

Kylie

4 months ago on Google

I was in counseling stopped it for a year wanted to get back in but needed a recommendation?? Took a year of asking at every appointment and still haven't gotten in. Don't ever expect the ppl at the front desks to be nice they almost always have aditudes.

Response from the owner4 days ago

Kylie, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.

Sarah Fankhauser

4 months ago on Google

I am grateful for the relationship I have with my Doctor. If you need mental health help, this is as good of place as any that can take none to nearly all insurance. I've never had the greatest success with their counselors but the medication is important to me and I feel good about the medical care.That being said, there are a lot of problematic practices and practitioners. Recently there have been changes to the way appointments are set, relying on patients to call back after stressful counseling and doctor appointments to make their next appointment has been an issue for myself. I have a lot of symptoms of my disorder that make it hard for me to follow up with my own care. Even still, they have helped and always made space and recognized my special needs. However, there is a nurse who has called me two separate times, late at night, right at 5pm and lectured me about not being proactive about my care enough. She called me tonight and told me not to expect help when I call with a crisis because my medication had no refills. She is awful and I would like to see some justice or reprocessing done to her harassing me, but I'm sure that will never happen. But yeah, if your nasty, they just hang up in you, so hopefully you don't have a mood disorder like me or you might catch a lecture from Nurse Michelle/ Rachet....

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.5 / 10

Gallery

The facilities at Coleman Professional Services in Kent, OH 1

Location

Accepted Insurance

Coleman Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

UnitedHealth Group

Blue Cross Blue Shield

Aexcel PPO

Optima Health

PHCS (Private Healthcare Systems)

Paramount Advantage

Silver Pathway Group HMO

SummaCare

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Clients who have just completed detox or who are at an increased risk of relapse, such as those experiencing a life crisis, typically enroll in an inpatient rehab. There, they receive housing, meals, and intensive clinical supervision. Inpatient treatment typically involves extensive individual, group, and family therapy. Clients may also participate in life skills training to support their long-term sobriety. Integrative rehab centers offer a variety of evidence-based holistic therapies, such as meditation or equine therapy.

Intensive Outpatient

Intensive outpatient programs (IOP) are designed for clients who need frequent, high-level care but do not require, or choose to forgo, inpatient treatment. Most intensive outpatient rehabs offer a minimum of nine hours of treatment weekly, though clients may receive up to 20 hours of care as needed. These programs typically combine various treatment modalities, including individual, group, and family counseling, medication assisted treatment (MAT), addiction and recovery education, and evidence-based complementary therapies, such as acupuncture and massage.

Aftercare Support

Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.

12-Step

Many treatment centers base their recovery models on the 12 step programming standard, which combines intensive peer support with spiritual, psychological, and emotional growth. Participants in 12 step recovery programs are expected to regularly attend group meetings, which are free, anonymous, peer-led, and open to the public. They are also required to select a sponsor to guide them through the recovery journey. These programs deploy spiritual principles to foster participants' self-understanding, forgiveness, acceptance, and accountability.

Sober Living Homes

A sober living home in Ohio is often recommended for those completing a drug rehab program. When you leave the structured setting of rehab, returning home can trigger relapse due to the abrupt change in environment. Men's and women's sober living homes act as transitional spaces to continue developing tools for recovery before fully re-entering society. It gives you time to adjust to the demands of life, in a setting that is free from substances.

Intervention Services

Intervention services help family members prepare for a drug intervention in Ohio. During an intervention, family members typically read letters they have prepared that explain how the individual's substance abuse has affected their lives and relationships. Each family member also explains what they will do if the individual does not agree to get treatment. An intervention specialist offers support to guide this discussion and makes appropriate treatment recommendations.

Medically Assisted Detox

Medical detox involves clearing your body of drugs and/or alcohol under the 24/7 care of licensed medical professionals. If you've become dependent on alcohol or drugs (like benzodiazepines or opioids), quitting abruptly can have uncomfortable and even dangerous side effects. The purpose of medically assisted detox is to keep you as safe and comfortable as possible during this process. Medications like Suboxone or Vivitrol may be provided if necessary to mitigate any withdrawal symptoms.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Equine Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Creative arts therapy can be an effective tool for recovery. It can relieve depression and anxiety and help you feel more in control of your life. Through creative expression, it can help you explore difficult emotions and process challenging situations.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

When you quit smoking, your body experiences withdrawal because it's not used to the absence of nicotine. When you use nicotine replacement therapy in Ohio, you get controlled amounts of nicotine to ease these symptoms without the negative effects of the other chemicals found in cigarettes.

Amenities

Residential Setting
Private Rooms
Hiking
Mountain Views
Walking Trails

Staff

Hattie Tracy

President & CEO

Tom Lyzen

VP & CFO

Steven Bossart

VP of Business Development and Marketing

Judy Bermudez

VP of Human Resources

Ebony Young

VP for Housing

Dawn Carter

Senior Chief Officer for Mental Health

Chris Richardson

Senior Chief Officer for Substance Use Treatment Services

Steve Case

Senior Executive Director for Care Management

Contact Information

(330) 673-1347

Website

5982 Rhodes Road
Kent, OH 44240

Get Help Now - 216-400-9839

Rehab in Cities Near Kent

Back to OH

Reviews of Coleman Health Services

2.2/5 (50 reviews)

Google Reviews

2.2 (50 reviews)

2 months ago

My son doesn’t feel comfortable with his psychiatrist so he wants to see another one at the same organization….. so why do they tell me (my sons mother) that he has to see the same psychiatrist and tell him that he doesn’t want to see him and discuss it with him and THEN they can schedule us with someone else??? I’m laughing because that is SO unprofessional and WEIRD! Why on earth would a client or patient want to go into an appointment and TELL the very DR they are uncomfortable with that they are uncomfortable and don’t want to see them can you schedule me with someone else! COLEMAN change your policy and get it together BECAUSE MY organization does not tell clients especially children to do such things, they talk to a higher up and schedule with someone else?

Crystal

3 months ago

4 months ago

Response from the ownerInvalid relative date format:

Sheila Gard

5 months ago

I've been coming to Coleman since I was 26, they have seen me at my very best and at my very lowest. The people who complain on your reviews clearly are blind because Coleman will treat you the way you treat them. The receptionist are always friendly and kind they are always smiling when you walk in, and they are patient. The staff are very nice. Sometimes they are rushed and don't seem pleasant. That isn't the case. I owe my life to Coleman because they saved my life on more than one occasion. I wouldn't be sober, happier and on the right medicine I am now without the help from Coleman. I have the best caseworker out there who busts her butt to make sure I am okay and we get stuff done on time while having 30 other people on her caseload. The times I've gone to their Ravenna psych ward and took me in when I didn't deserve it, let me practically live in their office because I was homeless and let me use their room with the shower attached, I can't begin to express how deep my love and gratitude is for this place. I absolutely love my psychiatrist and how hands on she is, she listens to what I say and suggest, doesn't treat me like I'm some med dispensary and pays attention to when I'm down or happier too. The therapy is fantastic. They have so much offer if you're willing to try with them.

Sheila, thank you for sharing your positive experience with us. Feedback is important to us as we strive to provide outstanding service. We will share your comment with our staff as it lets them know the impact they are having. Thank you again.

Eryn Crews

11 months ago

Being the only mental health services in portage county and ONLY accepting Medicare or Medicaid is an absolute JOKE.

Eryn, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.

Reita Silvis

1 year ago

Their reception/admin and billing departments clearly do not communicate. After I got married, I requested to update my chart with my new name and my husband’s insurance. I was not able to do so over the phone and as requested I came to the office with my new ID and insurance card. This was early August 2023. I received a statement in February where I was billed for the full office fee for my appointments from later last August and September. I called and asked them to please submit to my current insurance as I checked and there were no claims pending with them. March, the same thing happens. April, I’m billed again but with the additional balance of my February 2024 visit. I paid my copay for that visit and called again and emailed Customer Support. No response. When my husband and I call, the receptionist always says they’ll let billing know and they’ll handle it. Last week, I got a call saying that my provider didn’t accept my new insurance even though no one had told me when I started to see them in February and I’d had several appointments with them. This is unacceptable. And it’s a shame because the providers I’ve worked with there over the years have been wonderful, helpful, and so compassionate and kind. They’ve gotten me to a better place with their guidance and support and for their care, I’m forever grateful. It’s just the reception/admin and billing that’s ruined the experience of trying to improve my mental health with them. I will report Coleman to the BBB if this is not resolved soon. I work in medical billing and this is not an acceptable way of handling issues like these. Once, I can understand, it happens especially at a busy place like this- but several months of asking for the same thing and getting no help or resolution? Absurd.

Reita, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.

Absent Lynx

Front desk staff are generally unresponsive, do not pay attention to questions asked or conversations being held. They are more often than not distracted by lunch/something on their phone. Most often rather 'snippy'. For a mental health clinic, they have horrible front staff. However, their psychiatric staff is very kind and understanding. At least in my experience, that is.

Thank you for sharing your experience with us. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.

Tiffany Clack

I wish there was a no star A couple years ago I would fight someone talking bad about Coleman until this experience I just had. I was scared to take Welbutrin about 3 years ago I started taking it daily. I had a nice little stash from all the times I was prescribed and didn’t take. Well last October I lost my Medicaid. So whyyyy would I pay cash for medicine I already have because my new insurance sucks. Well I’m almost out of my medication go in for and appointment because I didn’t come in for any recent appointments. WHY would I want to get in more debt and have to pay for the office visit AND medicine I already have? 🤔 Make this make sense. Mind you I work for Drs so I KNOW how this goes. So really the problem is they aren’t getting my money. It’s SO easy to remember if you want to. I have NEVER seen a mental health place do so much mental cruelty to someone. So now I’m going to be without my medication because I didn’t come in enough even tho I didn’t need to? This is INSANE Anyone taking welbutrin knows you do not just stop taking it! Shame on Dr Welch

Hi Tiffany, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.<br>

Lynn

A joke of a therapy place. Had me fill out a bunch of information for them that I got a letter in the mail two weeks later it was stolen by someone. Been going here for years and I feel disgusted. How is your only advice to an abusive relationship is a pamphlet of things to discuss. You try to hospitalize me as well but then say you don’t have any room to, so why did you waste 3 hours of my time having me sit there. Furthermore, I never once got any better from the years of coming here. You were charging me without even informing me after 6 months, then as we figure out a way for me to still attend and take care of the balance, I receive another notorious letter from you guys that my therapist is dropping me. Right after my balance is cleared.

thank you for voicing your concern with your review, Lynn. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.<br>

draven vannatter

Moved out of state and now can’t be seen at my new place because they need my Ohio records and Coleman excepts ppl to drive 8 hours to sign a piece of paper absolute jokes

Hi Draven, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.

Tiffany Shobe

I've had the worst experience with this place smh I do not recommend at all Extremely unprofessional and judgemental

Hello, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We would like to invite you to contact Jennifer Shivley, our compliance officer, at 567-242-6367 to discuss your concerns further. Thank you again.<br>

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