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Geisinger Community Medical Center

1800 Mulberry street
Scranton, PA 18510
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Geisinger Community Medical Center PA 18510

About Geisinger Community Medical Center

Geisinger Community Medical Center is a hospital based behavioral health and addiction recovery provider in Scranton, Pennsylvania operating within the larger Geisinger health system.

The facility offers inpatient care with clinical services such as family therapy and cognitive behavioral therapy, with particular experience treating co-occurring substance use and mental health conditions.

As part of an integrated medical campus, Geisinger provides addiction related support alongside the medical and psychiatric resources that many patients need to recover safely.

Inpatient Care for Co-Occurring Disorders

Geisinger’s core strength is treating co-occurring disorders, addressing substance use alongside conditions like depression and anxiety, PTSD and bipolar disorder.

The hospital based setting provides 24 hour inpatient behavioral health care backed by a full medical center, an advantage for patients who need clinical support during recovery.

Treatment centers on evidence based approaches, including cognitive behavioral therapy and trauma informed care, delivered through individual, couples and family sessions.

This combination helps patients address the root causes connecting their mental health and substance use, not just the symptoms.

Reviewers have praised the facility’s “excellent care by wonderful medical staff” and staff who are “friendly and helpful.”

Expressive and Whole Person Therapies

Beyond talk based care, Geisinger incorporates expressive therapies such as art therapy, music therapy and dance therapy into its behavioral health offerings.

These creative approaches give patients additional outlets for processing emotions and building healthy coping skills during treatment.

Getting Started

Geisinger Community Medical Center serves Scranton and surrounding communities from its campus at 1800 Mulberry Street, offering in person inpatient care with easy access via Interstate 81, Route 307 and COLTS bus route #18, plus free parking and weekday valet.

The facility accepts private insurance and self pay options, with financial assistance resources available through the broader Geisinger health system.

Latest Reviews

Caroline Mursch
3 weeks ago on Google
5
Nurses on the 6th floor were the best and All the other staff as well. Thank you. I would also like the trauma surgeon and her team for your great work. Thank you so much.
Response from the owner5 days ago
Thank you for your review. Geisinger remains dedicated to delivering exceptional care to the communities we serve. If you would like to discuss your feedback directly, please contact us at pxl@geisinger.edu.
Kathy Regenski
1 month ago on Google
5
We brought my dad to the ER yesterday with a high fever. Within 20 minutes, he was evaluated. From that point on, he received excellent care from Dr Saunders and the entire staff! Nick, who was my dad’s nurse, took exceptional care of him all day. He was admitted. The process of getting him to his room was seamless. Overall, great experience.
Response from the owner5 days ago
Thank you for your feedback. Geisinger aims to deliver the highest quality of care. To discuss your review directly with us, you can email us at pxl@geisinger.edu.
Bees Laurie
1 month ago on Google
5
I am extremely disappointed with my recent experience with Geisinger staff. As a brand new patient, this was a terrible introduction to the healthcare system. Over the weekend leading up to my scheduled procedure, our area was hit by a severe storm, and we lost power for multiple days. Because of this, I was unable to properly complete my pre-surgery preparations. I tried everything humanly possible to keep my appointment and make things work under impossible circumstances—unfortunately, I cannot control the weather or command a storm to pass just because I have a medical procedure scheduled. When I called the office to responsibly cancel and explain the situation, the staff was remarkably rude, dismissive, and lacked basic empathy. To make matters worse, I was hung up on twice. As a new patient, no one in that building knows me, and there is zero excuse for staff members to treat people in distress this way. Because of this unacceptable treatment, I am canceling my procedure permanently and going elsewhere. If the staff handling patient communication are this nasty and rude, I certainly do not trust them with my safety while putting me under anesthesia. That complete lack of care is deeply concerning, and Geisinger seriously needs to reevaluate its staff training and standards.
Response from the owner5 days ago
Thank you for your review. Geisinger is committed to providing the best care to our communities. If you would like to discuss your review directly with us, please reach out to pxl@geisinger.edu.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Treatments

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Geisinger Community Medical Center.

Contact Information

Building icon

1800 Mulberry street
Scranton PA, 18510

Explore Other Centers Near Scranton

Reviews of Geisinger Community Medical Center

2.34/5 (615 reviews)
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Reviews

1

No smoking ruined it I was trying to focus on mental heath but it turned into a crisis of nicotine withdrawal instead! I will find another place wow now you just have to sneak everything in

Reviewed on 6/9/2019
1

I not only had psych problems but smoking also when you take smoking away , I’ve been there when there was smoking in the outside room it was the only thing I looked forward to now I just have to rely on stupid patches that don’t work being more hostil then ever I get sm ... Read More

Reviewed on 6/9/2019
1

I was told that if I signed a paper while I was in ICU that I would be transferred to a part of the hospital that could help regulate my seizure medication better. I had been in ICU after having a severe seizure while home alone. While still confused from seizing I apparen ... Read More

Reviewed on 9/14/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.35 (612 reviews)
Barb B
1 day ago
3

My daughter had surgery check in area was pleasant and nice… the person that comes to get you to go back to post op he was just rude the check out nurse took almost two hours to check us out and said it was only her she could only move soo fast … the pharmacy took over an hour to bring the meds we needed to leave .. the discharge process took over 3 hours

Response from the owner
Thank you for your review. Geisinger remains dedicated to delivering exceptional care to the communities we serve. If you would like to discuss your feedback directly, please contact us at pxl@geisinger.edu.
Tricia Henning
1 day ago
1

This hospital should be ashamed of themselves. Once again another horrific encounter with this hospital's ER. I went to the ER on 9/25 in the evening for tightness in my chest and my back. I could barely move or lift my arms. I was back and forth from the ER to register, have bloodwork done and an X ray. Let's talk about the x-ray. I could barely lift my arm to get my shirt on and off. You think that maybe the tech could assist me with that just a little no. She went back to talk with her co-worker and giggle at friend's posts on social media. I could hear it. Once again, dropped off in the waiting room to rot for a few more hours in total pain. Finally, I get a room only to be propped up and left to wait once again. The nurse said she could see how much pain I was in and said the ER doctor hasn't put anything in the chart for pain. Well, with each passing hour, I would ring the call bell and see how long it would take to be answered, still no meds put in my chart for anything. At this point I'm there over 5 hours. The only person to come in was for more bloodwork. Finally, after this already awful night, the ER doctor came in. It was Dr. Donahue. I had this doctor before and give you a little reminder. He sat there and told me it most likely is my frozen shoulder causing the pain. He said bloodwork was fine but I'd have to think about getting a new shoulder possibly, yes that is what he told me to think about. Since I've been doing PT for a year already. I asked him if he could please give me something to ease the pain. He wouldn't because I had driven there by myself and couldn't give me anything. Which I have a problem with and will tell you why. He tells me that he'll give me a pain med but I'll have to go pick it up at 24 hour CVS on Moosic St. So now I have to drive in complete pain and can't lift my arms or barely move to pick up a pain pill and then drive home. Whereas with the amount of time I sat in the room in pain doing nothing, pain meds could have been given and would've been fine for me to go home in a few hours. They already had me there this long. So before Dr. Donahue leaves the room, he tells me my lip is bleeding, he gets up and walks out without even giving my a paper towel to wipe my face and hands. Now I have blood all over my hands, face, and teeth because I'm on blood thinner. I once again ring the bell for someone to help me. No one. At least a half hour goes by and a different nurse comes in and the look on her face was omg...gives me wet cloth to at least help me get clean. Let's talk about his decision not to give me pain meds because I have to drive. Dr. Donahue didn't think about that back in March when he and his team misdiagnosed me. They sent me home saying I had pneumonia when in fact I had both lungs filled with blood clots that no one noticed. Again, thank you to the radiologist who did their job. However, once I came back to the ER that same night in March, I was given pain meds through my IV to help with my pain and guess what, I was sent home afterwards. I came back within 24 hours due to pain from the clots, and I was give morphine in my IV and then sent home. So don't tell me that I couldn't have been given pain meds this past Friday. This doctor just decided not too. What a horrible hospital. God help this community with this kind of care.

Response from the owner
Thank you for your feedback. Geisinger aims to deliver the highest quality of care. To discuss your review directly with us, you can email us at pxl@geisinger.edu.
Walter Kamora
3 days ago
1

My wife was in a car accident and had severe head and neck pain. We waited an hour for an xray and cat scan. On the way to the xray, the ER halls were packed with patients. Then had to wait an additional 3 hours before my wife could not stand the pain anymore. We went to the desk to ask if there was any estimate on a time she would be seen, we were told no estimate could be given. I said we are going to a different hospital, we wound up going to LHVH. CMC didn't even place a collar on my wifes neck. This hospital ER is overwhelmed, I would guess wait times are 8-16 hrs. If you have a true emergency don't go here unless you have to.

Response from the owner
Thank you for your review. Geisinger is committed to providing the best care to our communities. If you would like to discuss your review directly with us, please reach out to pxl@geisinger.edu.
Alex Gilbert
4 days ago
1

The absolute worst. The robots you're talking to are programmed to not work AT ALL. Mind blowing stuff... if I could rate it in negative stars, they would get a -5. everything about geisinger is terrible. Avoid at all cost

Response from the owner
Thank you for your review. Geisinger is committed to providing the best care to our communities. If you would like to discuss your review directly with us, please reach out to pxl@geisinger.edu.
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