Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351

Hallmark Youthcare

12800 West Creek Parkway
Richmond, VA 23238
Claim Profile
Hallmark Youthcare VA 23238

About Hallmark Youthcare

This is a specialty track within the residential treatment program that utilizes the Stages Of Change Model. This focuses your rehabilitation on the impact that addictive behaviors have had on yourself, your family, and the community. Within the program, you’re exposed to evidence-based therapies that encourage you to reevaluate your current behaviors while working to develop greater self efficacy, self-help, and coping strategies. These treatment interventions are offered in individual, group, and family therapy settings.

Parental coaching is also available, and you can participate in a community transitional support program. They’re licensed by the Department of Behavioral Health and Developmental Services and offer trauma-informed care to males and females ages 11 to 17. You receive gender-specific care in separate units for treatment. While a resident, you have access to the McAfee Academy on campus school which is an accredited member of the Virginia Association of Independent Specialized Education Facilities.

Before admission, you go through a clinical assessment with a multidisciplinary team that grants approval for placement within the facility. The average length of stay depends on your needs, but most residents stay approximately six months. The boys’ and girls’ units are located on opposite sides of the building, and they aren’t allowed to go into each other’s living space. All residents are directly supervised by staff at all times. The program includes school activities and some recreational activities.

They accept most major insurance companies and Medicaid. They will verify your insurance before treatment begins.

Similar Rehab Centers

Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Peter Lee, PhD

Latest Reviews

Pat Conner
1 month ago on Google
1
Bad memories from this facility still mess with me even after seven years of therapy. I was a resident from October 2017 to October 2018. I was admitted for depression, self harm, substance abuse, and anger. My therapist told me I’d be there for three to six months. I was treated like an inmate by many staff members. There were a few amazing staff members who helped me, unfortunately the bad ones outweighed the good ones. I didn’t get along with my therapist for almost my entire stay. I felt like she used my insecurities to tear me down. I recall not getting the help I needed to appropriately regulate my emotions. I had severe stomach pain from the four prescriptions I was on and the prepackaged food we had to eat while the cafeteria was closed for five months. Fighting was a way of life and the punishment was very light. Some residents would often steal whatever they could. There were several riots while I was there. Dozens of officers in riot gear pepper sprayed and zip tied defiant residents on my third day there. Some of the staff had their favorites who would get special treatment, while usually the same staff had their least favorites who would get targeted. The favorites would be encouraged to beat up/harass the least favorites. Weapons and drugs weren’t hard to find. I could go on and on… Overall, this facility took a large toll on me and it will almost certainly harm your child/client.
Grace Tanis
2 months ago on Google
5
to me Hallmark ws very helpful in many different ways a lot of the staff helped me out in great ways me personally I would like to shout out Ms jaida Ms Starr Ms kennady n Ms Erica I really appreciate y'all from my point of view Hallmark can help only if you let it
Kristen Leary
2 months ago on Google
1
When I was 13 years old I lost my mom to cancer, and got put in foster care. Within 2 months I lost my home, friends, family, pets and possessions. I was depressed and rightfully so. I was raised in a good home. Never had any trauma until this point. I was a straight A student. I got put in this place for depression. While here I got beat up, bullied, abused and raped. I reported it all and staff did nothing about it. I was told if I didn't show improvement I would never leave. The day I got raped I fought the girl who did it to me and staff separated us and locked me in a padded room until I could "control myself". I remember crying and shaking. I yelled and yelled for help and was left to suffer alone. Here I am at 30 years old writing about this because this place caused me more trauma than any other point in my life. No one took anything I said as truth. Nothing I said was taken seriously. It took 10 years of therapy to overcome the fear of abandonment and fear of sex that I obtained here. Oh, but thanks for making the decision of my career easy. I now work in mental health advocating for empathetic care. I have worked my way up to being a director. I will never let this happen in my facility.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.4 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Hallmark Youthcare works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing in Virginia allows clients to examine their lives and consider their options. It is particularly useful if the client lacks confidence in their ability to change or is feeling uncertain about their desire to change.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy is often a part of a holistic treatment center program for drug and alcohol addiction in Virginia. It offers structured activities that replace substance use with positive experiences like swimming, painting, and hiking. These encourage social interactions, promote physical and mental health, and help reduce stress, all of which are factors that are important to help you rebuild your life.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Vassanthi Griffis

Director of Business Development

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

12800 West Creek Parkway
Richmond VA, 23238

Explore Other Centers Near Richmond

Reviews of Hallmark Youthcare

2.29/5 (86 reviews)
2
Staff
2
Amenities
3
Meals
1
Value
2
Cleanliness
5
35
4
2
3
3
2
3
1
58

Reviews

1
Someone you love

This is a terrible place for any youth. My son’s been there for eight months. And it seems like it’s done no good at all the Horby has therapy. It’s very crappy his therapist is an ass. They’re not very friendly. They don’t help. I had to go to court to get medical ... Read More

Eretta sue U.
Reviewed on 6/19/2025
Staff
2
Amenities
2
Meals
3
Value
1
Cleanliness
2
1

There were no sheets on the beds, staff discussed negative things in front of us, staff discussed other residents health diagnosis in front of others. The food was not good and had bugs sometimes. The place is never clean and has a bad smell from the kitchen. Violence is p ... Read More

Reviewed on 7/18/2019
1

Therapy is not even their priority, staff finds its way so that they can work less. Regular food was gross. A place that does not help children, for real. They give them a hard time.

Reviewed on 2/4/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.34 (83 reviews)
Pat Conner
1 month ago
1

Bad memories from this facility still mess with me even after seven years of therapy. I was a resident from October 2017 to October 2018. I was admitted for depression, self harm, substance abuse, and anger. My therapist told me I’d be there for three to six months. I was treated like an inmate by many staff members. There were a few amazing staff members who helped me, unfortunately the bad ones outweighed the good ones. I didn’t get along with my therapist for almost my entire stay. I felt like she used my insecurities to tear me down. I recall not getting the help I needed to appropriately regulate my emotions. I had severe stomach pain from the four prescriptions I was on and the prepackaged food we had to eat while the cafeteria was closed for five months. Fighting was a way of life and the punishment was very light. Some residents would often steal whatever they could. There were several riots while I was there. Dozens of officers in riot gear pepper sprayed and zip tied defiant residents on my third day there. Some of the staff had their favorites who would get special treatment, while usually the same staff had their least favorites who would get targeted. The favorites would be encouraged to beat up/harass the least favorites. Weapons and drugs weren’t hard to find. I could go on and on… Overall, this facility took a large toll on me and it will almost certainly harm your child/client.

Grace Tanis
2 months ago
5

to me Hallmark ws very helpful in many different ways a lot of the staff helped me out in great ways me personally I would like to shout out Ms jaida Ms Starr Ms kennady n Ms Erica I really appreciate y'all from my point of view Hallmark can help only if you let it

Kristen Leary
2 months ago
1

When I was 13 years old I lost my mom to cancer, and got put in foster care. Within 2 months I lost my home, friends, family, pets and possessions. I was depressed and rightfully so. I was raised in a good home. Never had any trauma until this point. I was a straight A student. I got put in this place for depression. While here I got beat up, bullied, abused and raped. I reported it all and staff did nothing about it. I was told if I didn't show improvement I would never leave. The day I got raped I fought the girl who did it to me and staff separated us and locked me in a padded room until I could "control myself". I remember crying and shaking. I yelled and yelled for help and was left to suffer alone. Here I am at 30 years old writing about this because this place caused me more trauma than any other point in my life. No one took anything I said as truth. Nothing I said was taken seriously. It took 10 years of therapy to overcome the fear of abandonment and fear of sex that I obtained here. Oh, but thanks for making the decision of my career easy. I now work in mental health advocating for empathetic care. I have worked my way up to being a director. I will never let this happen in my facility.

mon
2 months ago
1

im not even going to sit here and lie this place was overly bad like really bad i seen some stuff i had no business seeing at 16 kids having sexual intercourse with each other jumping peoples kids but i really blame my social workers for not telling the truth about this place i genuinely had mental health issues in this place for future references DON’T send your kids here

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351
Left arrow iconBack

Write a review for Hallmark Youthcare

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-847-1418
Question iconSponsored Helpline