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The New England Recovery Center

153 Oak Street Westborough, MA 01581
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Top 10 Rehab In Westborough
New England Recovery Center MA 1581

About The New England Recovery Center

Situated on a 25 acre wooded campus in Westborough, Massachusetts, New England Recovery Center provides alcohol and drug addiction treatment services for adults. Two modern facilities house a detox program and inpatient treatment program. As part of Spectrum Health Systems, the center accepts all major insurance plans as well as cash, credit cards, certified checks, and wire transfers.

Campus amenities at the recovery center include scenic walking spaces, outdoor patios, a fitness center, and a media room. You’ll also have access to a healing garden, common areas, and spiritual services onsite. You might also choose to participate in yoga, strength training, movies, and board games. These health and wellness activities, including mindfulness and animal therapy, are integrated throughout treatment.

Treatment follows a strengths based approach and provides evidence based therapy such as cognitive behavioral treatment. Clients practice recovery skills daily, to prepare for long-term sobriety. Family services are also emphasized, including education, case management, and family meetings.

Before being discharged from treatment, clients receive a personalized continuing care plan that connects them to local communities, ongoing medication management, supportive housing, and recovery groups. These aftercare services are designed to provide continued support as clients transition out of treatment.

Latest Reviews

Joe Mama
3 months ago on Google
4
Unfortunately I have been here a few times, but they were always welcoming and compassionate about it. They have some really great staff. The food is decent for the most part, there is plenty of it. The groups were good over all. Obviously some were more relative than others. Overall I would recommend NERC to a friend or relative.
Response from the owner1 month ago
We are so glad to hear of your positive experience at New England Recovery Center and appreciate you sharing your feedback.
Charles Keith
4 months ago on Google
1
The medical team does what they want like for example I am prescribed phyc meds from a Psychiatrist and nerc refused to give them to me after my detox it was a benzo that I been taken for over 5 years I was gonna go into withdrawals there's also alot of people high clients like cracked out thier minds and people so doped up that thier nodding off in thier food I had chicken everyday for almost 2 weeks straight mass health tufts needs to put this place under review for the safety of the peers eventually someone is gonna over dose but I've learned not to come back to such a poor facility and they have space heaters in all the rooms that they told us to hide the heater in our closet the brochure is far from the truth PLEASE INVESTIGATE before thiers a fire or someone sneaks something in and ends up killing your loved one "you see something say something " MASS HEALTH PLEASE INVESTIGATE thiers also mice a guy went around taking pictures of inside our night stands saying it's because thiers food in the rooms and the night time staff are so lazy I couldn't even get them to get me some bread so I can make a pb and j sandwich they also have clients helping setting up for the meals she's an older lady nice but she's a patient and who knows if she washes her hands or not I know she doesn't wear a hat to prevent her hair from going into our food
Response from the owner4 days ago
Please contact our executive director of inpatient services at 774-670-4404.
Marissa Mason
4 months ago on Google
5
I honestly cannot say enough good things about NERC in Westborough!!!! From my admission down at detox with Pam and Danny who really helped me decide to continue care at CSS and I m glad I did! To now 28 days later, I am ever so grateful for the team up there too! Words cannot describe how supported I was, If I had to use one word, I would say the care was priceless! Putting yourself first is something one has to do to get clean. I m so glad I did! Thank you New England recovery center! If it wasn t for you, I don t think I d be where I am now. Most importantly thank you Katie, for being such an amazing coach and cheerleader, do not lose that one because people like her don t come around that often! For Rose for saving my marriage! Laura and Eli for being the all star team clinician and case worker combo ever created!!! Pam holding down the fort! And thank you to Erin the boss lady for employing such an amazing team!! Lastly, I want to thank all the staff specifically Manny, Isaac, Peggy, Brittany, O, Zion, NO for always being so nice and helpful throughout this journey! The food was great too!Marissa
Response from the owner4 days ago
Thank you for sharing your positive experience at New England Recovery Center with others who may be contemplating a similar journey. We are glad to hear that you re doing well and will be sure to share your kind words with our staff.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.7 / 10

Location

Accepted Insurance

The New England Recovery Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.
12-step icon12-Step
Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

During cognitive behavioral therapy in Massachusetts, clients work with a trained counselor to identify negative thinking patterns and change them. This change in thinking has been shown to lead to changes in behavior to treat substance use and mental health disorders effectively.

If you are experiencing intense, negative emotions, dialectical behavior therapy can help you learn how to regulate painful emotions and manage the interpersonal situations that generate them. This method is often used during substance use treatment in Massachusetts to help you develop better coping skills and avoid relapse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Four principles are key to motivational interviewing in Massachusetts. First, the therapist offers empathy for the client's feelings and experiences. Second, they encourage the client to believe in themselves and their ability to change. Third, the therapist refrains from imposing their own viewpoints. Lastly, the therapist helps the client identify discrepancies in their circumstances and future goals.

Trauma therapy addresses the psychological impact of experiencing a traumatic event. You can also experience mental and emotional injury after witnessing a trauma. By identifying what triggers those responses and developing effective coping mechanisms, you can rebuild a sense of safety and trust in your environment.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

There is a strong link between nutrition and addiction. That's why drug rehab in Massachusetts includes nutrition therapy to teach you healthy eating habits that support addiction recovery. You'll learn what foods your body needs for healing and long term health.

Amenities

  • car iconPrivate Transportation
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed The New England Recovery Center as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

Contact Information

Phone icon (877) 697-3422
Building icon

153 Oak Street
Westborough, MA 01581

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Terri Beth Miller, PhD

Rehab in Cities Near Westborough

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Reviews of The New England Recovery Center

3.3/5 (75 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.3 (75 reviews)
Mark
1 month ago
5

This is a wonderful detox and treatment center! They will get you sober and give you the tools and resources that you’ll need to stay sober. Kind, caring, knowledgeable people (Case Managers, Recovery Specialists, nurses, food service staff, cleaning staff), nice, clean facilities, good food! Couldn’t ask for more. The folks at NERC truly care about you and your recovery. Special shout-out to Case Managers Sara, Tara, Brittany, Grace and Diana, as well as Recovery Specialists Pam, Gretchen, Danny, Nikki, Nikyrah, Esmeralda, Lauren, and all others whom I haven’t mentioned by name. Rose is an amazing family therapist. There are a lot of great, caring folks working here who truly want to help you! They also offer free, confidential family support through their Magnolia program. I highly recommend New England Recovery Center for detox and Clinical Stabilization Service (CSS).

Response from the ownerInvalid relative date format:
Thank you so much for your five-star review. We really appreciate hearing about your experience and will share your comments with our staff.
Joe Mama
4 months ago
4

Unfortunately I have been here a few times, but they were always welcoming and compassionate about it. They have some really great staff. The food is decent for the most part, there is plenty of it. The groups were good over all. Obviously some were more relative than others. Overall I would recommend NERC to a friend or relative.

Response from the ownerInvalid relative date format:
We are so glad to hear of your positive experience at New England Recovery Center and appreciate you sharing your feedback.
Charles Keith
4 months ago
1

The medical team does what they want like for example I am prescribed phyc meds from a Psychiatrist and nerc refused to give them to me after my detox it was a benzo that I been taken for over 5 years I was gonna go into withdrawals there's also alot of people high clients like cracked out thier minds and people so doped up that thier nodding off in thier food I had chicken everyday for almost 2 weeks straight mass health tufts needs to put this place under review for the safety of the peers eventually someone is gonna over dose but I've learned not to come back to such a poor facility and they have space heaters in all the rooms that they told us to hide the heater in our closet the brochure is far from the truth PLEASE INVESTIGATE before thiers a fire or someone sneaks something in and ends up killing your loved one "you see something say something " MASS HEALTH PLEASE INVESTIGATE thiers also mice a guy went around taking pictures of inside our night stands saying it's because thiers food in the rooms and the night time staff are so lazy I couldn't even get them to get me some bread so I can make a pb and j sandwich they also have clients helping setting up for the meals she's an older lady nice but she's a patient and who knows if she washes her hands or not I know she doesn't wear a hat to prevent her hair from going into our food

Response from the ownerInvalid relative date format:
Please contact our executive director of inpatient services at 774-670-4404.
Marissa Jeffe
5 months ago
5

I honestly cannot say enough good things about NERC in Westborough!!!! From my admission down at detox with Pam and Danny who really helped me decide to continue care at CSS and I’m glad I did! To now 28 days later, I am ever so grateful for the team up there too! Words cannot describe how supported I was, If I had to use one word, I would say the care was priceless! Putting yourself first is something one has to do to get clean. I’m so glad I did! Thank you New England recovery center! If it wasn’t for you, I don’t think I’d be where I am now. Most importantly thank you Katie, for being such an amazing coach and cheerleader, do not lose that one because people like her don’t come around that often! For Rose for saving my marriage! Laura and Eli for being the all star team clinician and case worker combo ever created!!! Pam holding down the fort! And thank you to Erin the boss lady for employing such an amazing team!! Lastly, I want to thank all the staff specifically Manny, Isaac, Peggy, Brittany, O, Zion, NO for always being so nice and helpful throughout this journey! The food was great too! Marissa

Response from the ownerInvalid relative date format:
Thank you for sharing your positive experience at New England Recovery Center with others who may be contemplating a similar journey. We are glad to hear that you’re doing well and will be sure to share your kind words with our staff.
Christ
5 months ago
1

The staff is ridiculously ignorant and Paula and Erin are by far the most unprofessional people I have ever dealt with!

Response from the ownerInvalid relative date format:
Please call Marybeth, our Executive Director, at (774) 670-4404 to discuss your experience.
Nichole Ward
6 months ago
5

I want to thank all the staff at NERC for making my stay very productive and comfortable. The staff the food and the living area was clean and for the first time I feel very strong leaving the program with the knowledge and help of the staff in my recovery.

Response from the ownerInvalid relative date format:
Thank you for your positive review. We are so happy to hear of your positive experience at New England Recovery Center and the strength you now feel in continuing your recovery journey.
Stephen “Zeystev Vladimirovich” Smola
7 months ago
4

My experience at New England Recovery Center, aka NERC, went like this, so I had ended up completing it after being there for a total of 57 days, which is between Detox and CSS. At both levels, I have absolutely amazing case workers with me. And the RS Staff WOW! CONGRATULATIONS you have dealt with people of types of backgrounds, and they remain professional and calm. I would like to just shout out to Emanuel, Isaac, Brittney, Patricia, Erin (director of clinical CSS), Amy, Naz, and many more. I'm very appreciative for everything that NERC has done. If it wasn't for Sabrina and Amanda, I definitely would not have made it through all that. I would hands down recommend this to anyone who is struggling with addiction to please seek help help and make this the start to fix your life and begin the start of an only better way of living!

Response from the ownerInvalid relative date format:
We appreciate you taking the time to share your positive experience at New England Recovery Center with others and will be sharing your kind words with our staff.
Matthew Brunet
8 months ago
5

Holds a special place in my heart. Still sober coming on 1 year on 9/20. Wish they would get back to me about a job opportunity I was verbal promised. But can't win them all. Thanks, Matt-the-Barber! Updating my review with confirmation of them just calling me for a job. Thanks MB and Joe D. Can’t wait to see where this goes. Thank you again Matt B.

Response from the ownerInvalid relative date format:
Thanks for your positive feedback and we’re so happy to hear that you are doing well. We will pass along your comments to the program staff at New England Recovery Center.
Penny W
8 months ago
2

I felt as if most of the staff were amazing! Some of the groups were very helpful and my case manager, Grace, was caring. My (initial) issues probably sound like any recovery center: no cell phone use, only one phone for 30+ people, lack of adequate cigarette breaks or fresh air, long lines for nursing and many people clearly going through withdrawal not given medication. A lot of groups were generic and time wasters. I remember one was beat for beat the same as one I had done 16 years ago when I was in a psych ward. "name emotions involved in recovery"....we aren't going to discuss those words but we'll name them and then read a page from the big book. Ok lunch time. My biggest issue was when I decided to leave because I was unhappy with the schedule and the inappropriate actions of the males on the ward. I told the night staff I was going to try to safely transition from there to another location with my case manager the next day and asked if I could please have an extra cigarette because I was very upset this one time before I go. They laughed at me like it was hilarious I was struggling and asking for a simple kindness. I decided I couldnt stick around with that disrespect and wanted to leave immediately. They refused to give me my belongings without a ride? I was there voluntarily and they were witholding my things. I told one she was smiling at me condescendingly and asked if I was wrong. she shook her head that I wasn't wrong. I got my things and left eventually (after having to point out one thing was in fact missing, which they found). Marybeth Adams sounded as though she is looking into the situation since then and I believe her so thank you for that, but it shouldn't have happened at all.

Response from the ownerInvalid relative date format:
Thank you for letting us know about your experience. We understand that our management staff have been in contact with you to resolve these concerns.
dawn diloreto
10 months ago
5

This was my 1st time ever doing a program for my addiction! I'm so glad that I came here😀. Definitely learned a lot about myself & took everything that was talked about in our meetings throughout the day! Met some awesome people that I will be friends with for life!!! Also the staff was fabulous!! Would like to come back for a visit to be a speaker in the future!

Response from the ownerInvalid relative date format:
Thank you for your 5-star review. We’re so happy to hear of your positive experience and encourage you to reach out to program staff about coming back for a visit.
Hillary Brito
11 months ago
5

Best detox & rehab ever highly recommend ❤️

Response from the ownerInvalid relative date format:
Thanks for taking the time to post a review. We appreciate your recommendation!
Jos Mullin
11 months ago
5

Response from the ownerInvalid relative date format:
Thank you for your five-star review! We appreciate it very much.
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