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Open Door Mission Lydia House

2809 North 20th Street East
Omaha, NE 68110
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Sketch of a welcoming residential drug rehab center with a home-like exterior and front porch.

About Open Door Mission Lydia House

Lydia House takes a multifaceted approach to helping you work through the recovery process. They aim to help you build a strong sense of belonging within yourself and among those around you. Throughout your time in the program, they will work with you to develop the tools you need to gain independence and be self-sufficient. They place a heavy emphasis on the Bible and will also help you build and maintain a stronger relationship with Jesus to assist in your recovery. As part of their program, you receive three meals a day and will have access to a licensed drug and alcohol counselor as well as a recovery case manager.

In addition to their substance abuse program, Lydia House is also a safe shelter for families experiencing homelessness. They provide support and transitional services to meet clients’ basic needs. Some of the things they can assist with include food, clothing and job placement.

Previous clients of Lydia House rate their experience highly. However, some have expressed difficulty reaching the facility’s office by phone.

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Fact checked and written by:
Camille Moore, MA
Edited by:
Kerry Nenn, BSW

Facility Overview

Bed icon 917
Number of Available Beds

Latest Reviews

Leon Washington
4 months ago on Google
5
NoEvilEverEverNoEvilPeopleEverEver#EvilNo#NoEvil🤞/✌️#✌️/🤞Coop#CoopPerfectFamilyGroup#PerfectGroupCoop#ForGoodnessSakeOnlyItWork#PerfectFamilyGroup#Coop#🤞/✌️#✌️/🤞NoEvilEverEverNoEvilPeopleEverEver#EvilNo#NoEvil
Tabitha Findley
4 months ago on Google
1
Worst experience since after I left in March 9th last year since I was living at the Salvation Army Transitional Housing, try to get back in like October but one of the staff say I wasn't allowed back so I went to stay at a different shelter until I got into my own place at the end of October with OHA. Some of the staff was nice to me but the others were mean didn't understand my mental anxiety problem and my casemanger wasn't really nice was mean to me so I'm glad that I got my apartment through OHA. Im sorry but I had the worst experience during my stay there
Response from the owner1 week ago
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your time with our program caused you distress. It is never our intention for anyone to feel disrespected, misunderstood, or unsupported—especially when it comes to mental health needs.

At Open Door Mission, we strive to serve every individual with respect, dignity, and compassion. We regret that this was not your experience, and we appreciate you being honest about what you went through. Your feedback is important to us, as it helps us identify where we need to improve and do better for others in the future.

If you are willing, we would appreciate the opportunity to learn more about your experience. Please feel free to contact our Chief Impact Officer directly at sfrazee@opendoormission.org. Your insight can help us address concerns and work toward preventing similar situations going forward.

We are glad to hear that you were able to secure housing through OHA, and we sincerely wish you stability, peace, and continued success in your new home.

Thank you again for sharing your perspective.
R. M. Radloff
5 months ago on Google
1
This place is dehumanizing and an ADA nightmare. Plus, the staff stole my iPad with my captioning software for my hearing loss AND my graphic design software. I filed a police report. Several staff harass disabled guests and make ableist remarks. This place refuses reasonable accommodations -- which are our right under the American with Disabilities Act. If you file a grievance report against a staff member for discriminatory behavior, their policy is that they will kick out whoever is being targeted. This is illegal retaliation against people for filing grievance reports. Lawsuit waiting to happen. Staff may also sabotage your ability to do mandatory activities, take any tablets/devices (even if you use them as equipment to accommodate your disability), and caseworkers will try to get you thrown out if you refuse to go to the nursing home -- even if your doctor says it is unnecessary. They have a nursing station, but they share private medical information with staff without any regard for HIPAA. They may use this medical information to make decisions regarding your stay. The staff do not even understand what the info they are presented with (bc they aren't doctors), so they will make assumptions that are just outright incorrect based on fractions of information. Although they do have you sign a paper to allow for information to be shared for the purpose of potentially aiding you with finding medical care, they do not have a legal right to your medical information for any other reason and are still legally obligated to only provide information that is pertinent and necessary. Their actions are a lawyer's dream and a scandal waiting to happen. However, this place is pretty great if you're not disabled -- if you're able to stomach witnessing blatant ableism and human rights violations that is. If you report it, you'll get kicked out though. Staff that I saw harass/make blatant ableist statements against multiple disabled guests include Jackie and Leann. Leann is a case manager and should know better. Jackie was told multiple times to quit it. Shelly, the director, is the one who informed me that they have a policy that requires "anyone who feels targeted or discriminated against to leave since they feel so unsafe" and refused to investigate grievance reports. There were other staff who were just ignorant and a couple that were really great. I'm afraid to say who the good people are because there's so many ableist folk trying to hide how bad it is that I think the better ones might get fired if I say who they are. But uh yeah. This place needs ADA training or they're gonna get sued by someone. They also lack transparency and make it VERY difficult to figure out what you're supposed to be doing or how things work. Which sucks because if you can't find someone to tell you then you will be thrown out for not meeting requirements the way you need to. Their case workers also don't help you. I think they're actually there to get you thrown out so that someone supposedly more deserving can get in. I asked for help with my resume and was told they don't do that. I asked for help finding a grief therapy group. They don't help with that. I asked for help getting to job interviews. They don't do that. I asked for help learning to ride the bus. They don't do that. So this is basically just a place to stay and a ride to doctor appointments. If you need your GED or are an recovering addict, they have programs for that. Otherwise... yeah. That's it. Oh! And they have mandatory chores which would be fine if they weren't every couple hours or if there were more clear guidelines on what you can/can't miss them for. I was scolded for doing online job interviews instead of wiping down cabinets and stuff. They have four mandatory chore times and all of them are at the times most places will schedule job interviews. They do allow you to miss for in person interviews, but not online interviews or telehealth. Reminder: they don't provide transportation to job interviews.
Response from the owner1 week ago
Thank you for sharing your experience. We are very concerned to hear about the issues you described, particularly those involving accessibility, treatment of individuals with disabilities, and respect for personal property and privacy.

Our mission is to serve every individual with dignity, respect, and compassion, and we take concerns related to ADA accommodations, discrimination, and guest safety very seriously. We are sorry that your experience did not reflect the standards we strive to uphold.

Because the matters you raised are significant, we want to ensure they are reviewed appropriately and thoroughly. We encourage you to contact our Chief Impact Officer directly at sfrazee@opendoormission.org so your concerns can be addressed through the proper channels. Hearing directly from you will help us better understand what occurred and identify steps we can take to improve our practices and prevent future harm.

We appreciate you bringing these concerns forward and recognize the courage it takes to speak up about such experiences.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

free iconFree

Addiction Treatments

Levels of Care

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Outpatient rehabs are often ideally suited for clients exiting intensive inpatient care, those who are medically stable, and those not at an elevated relapse risk. They also offer flexibility for clients who may be unable to leave their work or family to receive inpatient care. Many outpatient treatment centers provide a full suite of services, including recovery education, medication assisted treatment (MAT), and individual, group, and family counseling. Ancillary services, including peer coaching and vocational training, are widely available.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During drug rehab in Nebraska, you'll participate in therapies that address the many issues that contribute to addiction. Treatment includes physical, mental, emotional, and relational aspects. These methods provide the tools you need to achieve long-term recovery.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.

Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Creative arts therapy allows you to engage in a creative activity with your therapist. This helps put you at ease and makes the session more comfortable. It gives you the opportunity to express yourself in a way other than words.

Group therapies are a safe place for people to express their feelings and openly discuss their problems and issues as they relate to addiction, relationships, work, and other challenges associated with drug and alcohol addiction. Within a group therapy environment, you can share each other's responsibility for recovery, creating a network of mutual support.

Collaboration is key during individual therapy. This requires a trusting relationship between the therapist and the patient so that personal experiences and emotional struggles can be addressed in a nonjudgmental environment, building the patient's resilience and providing a foundation for sustainable recovery.

Life skills training helps you make good decisions, communicate effectively, and lead a balanced lifestyle. They range from self management to interpersonal skills. Because these are crucial for recovery, life skills training is an integral part of rehab programs in Nebraska.

Amenities

  • home-setting iconResidential Setting

Staff

Candace Gregory

President & CEO

Steve Frazee

Chief Impact Officer

Mike Johnson

CFO & COO

Amy Harvey

Chief Community Relations Officer

Contact Information

Building icon

2809 North 20th Street East
Omaha NE, 68110

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Reviews of Open Door Mission Lydia House

3.29/5 (84 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.29 (84 reviews)
Jessica Shroyer
3 months ago
5

Leon Washington
4 months ago
5

NoEvilEverEverNoEvilPeopleEverEver#EvilNo#NoEvil🤞/✌️#✌️/🤞Coop#CoopPerfectFamilyGroup#PerfectGroupCoop#ForGoodnessSakeOnlyItWork#PerfectFamilyGroup#Coop#🤞/✌️#✌️/🤞NoEvilEverEverNoEvilPeopleEverEver#EvilNo#NoEvil

Tabitha Findley
4 months ago
1

Worst experience since after I left in March 9th last year since I was living at the Salvation Army Transitional Housing, try to get back in like October but one of the staff say I wasn't allowed back so I went to stay at a different shelter until I got into my own place at the end of October with OHA. Some of the staff was nice to me but the others were mean didn't understand my mental anxiety problem and my casemanger wasn't really nice was mean to me so I'm glad that I got my apartment through OHA. Im sorry but I had the worst experience during my stay there

Response from the owner
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your time with our program caused you distress. It is never our intention for anyone to feel disrespected, misunderstood, or unsupported—especially when it comes to mental health needs.

At Open Door Mission, we strive to serve every individual with respect, dignity, and compassion. We regret that this was not your experience, and we appreciate you being honest about what you went through. Your feedback is important to us, as it helps us identify where we need to improve and do better for others in the future.

If you are willing, we would appreciate the opportunity to learn more about your experience. Please feel free to contact our Chief Impact Officer directly at sfrazee@opendoormission.org. Your insight can help us address concerns and work toward preventing similar situations going forward.

We are glad to hear that you were able to secure housing through OHA, and we sincerely wish you stability, peace, and continued success in your new home.

Thank you again for sharing your perspective.
R. M. Radloff
5 months ago
1

This place is dehumanizing and an ADA nightmare. Plus, the staff stole my iPad with my captioning software for my hearing loss AND my graphic design software. I filed a police report. Several staff harass disabled guests and make ableist remarks. This place refuses reasonable accommodations -- which are our right under the American with Disabilities Act. If you file a grievance report against a staff member for discriminatory behavior, their policy is that they will kick out whoever is being targeted. This is illegal retaliation against people for filing grievance reports. Lawsuit waiting to happen. Staff may also sabotage your ability to do mandatory activities, take any tablets/devices (even if you use them as equipment to accommodate your disability), and caseworkers will try to get you thrown out if you refuse to go to the nursing home -- even if your doctor says it is unnecessary. They have a nursing station, but they share private medical information with staff without any regard for HIPAA. They may use this medical information to make decisions regarding your stay. The staff do not even understand what the info they are presented with (bc they aren't doctors), so they will make assumptions that are just outright incorrect based on fractions of information. Although they do have you sign a paper to allow for information to be shared for the purpose of potentially aiding you with finding medical care, they do not have a legal right to your medical information for any other reason and are still legally obligated to only provide information that is pertinent and necessary. Their actions are a lawyer's dream and a scandal waiting to happen. However, this place is pretty great if you're not disabled -- if you're able to stomach witnessing blatant ableism and human rights violations that is. If you report it, you'll get kicked out though. Staff that I saw harass/make blatant ableist statements against multiple disabled guests include Jackie and Leann. Leann is a case manager and should know better. Jackie was told multiple times to quit it. Shelly, the director, is the one who informed me that they have a policy that requires "anyone who feels targeted or discriminated against to leave since they feel so unsafe" and refused to investigate grievance reports. There were other staff who were just ignorant and a couple that were really great. I'm afraid to say who the good people are because there's so many ableist folk trying to hide how bad it is that I think the better ones might get fired if I say who they are. But uh yeah. This place needs ADA training or they're gonna get sued by someone. They also lack transparency and make it VERY difficult to figure out what you're supposed to be doing or how things work. Which sucks because if you can't find someone to tell you then you will be thrown out for not meeting requirements the way you need to. Their case workers also don't help you. I think they're actually there to get you thrown out so that someone supposedly more deserving can get in. I asked for help with my resume and was told they don't do that. I asked for help finding a grief therapy group. They don't help with that. I asked for help getting to job interviews. They don't do that. I asked for help learning to ride the bus. They don't do that. So this is basically just a place to stay and a ride to doctor appointments. If you need your GED or are an recovering addict, they have programs for that. Otherwise... yeah. That's it. Oh! And they have mandatory chores which would be fine if they weren't every couple hours or if there were more clear guidelines on what you can/can't miss them for. I was scolded for doing online job interviews instead of wiping down cabinets and stuff. They have four mandatory chore times and all of them are at the times most places will schedule job interviews. They do allow you to miss for in person interviews, but not online interviews or telehealth. Reminder: they don't provide transportation to job interviews.

Response from the owner
Thank you for sharing your experience. We are very concerned to hear about the issues you described, particularly those involving accessibility, treatment of individuals with disabilities, and respect for personal property and privacy.

Our mission is to serve every individual with dignity, respect, and compassion, and we take concerns related to ADA accommodations, discrimination, and guest safety very seriously. We are sorry that your experience did not reflect the standards we strive to uphold.

Because the matters you raised are significant, we want to ensure they are reviewed appropriately and thoroughly. We encourage you to contact our Chief Impact Officer directly at sfrazee@opendoormission.org so your concerns can be addressed through the proper channels. Hearing directly from you will help us better understand what occurred and identify steps we can take to improve our practices and prevent future harm.

We appreciate you bringing these concerns forward and recognize the courage it takes to speak up about such experiences.
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