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Open Door Mission Lydia House

2809 North 20th Street East Omaha, NE 68110
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About Open Door Mission Lydia House

Open Door Mission Lydia House in Omaha, Nebraska, provides substance abuse recovery services through their New Life Recovery Program of Christian Rehabilitation. They are part of Open Door Missions, a faith-based organization that was founded in 1954. They are devoted to helping people facing challenging times. Their inpatient 12 Step program serves men and women and focuses on combating substance and/or alcohol abuse by teaching discipline and responsibility.

Lydia House takes a multifaceted approach to helping you work through the recovery process. They aim to help you build a strong sense of belonging within yourself and among those around you. Throughout your time in the program, they will work with you to develop the tools you need to gain independence and be self-sufficient. They place a heavy emphasis on the Bible and will also help you build and maintain a stronger relationship with Jesus to assist in your recovery. As part of their program, you receive three meals a day and will have access to a licensed drug and alcohol counselor as well as a recovery case manager.

In addition to their substance abuse program, Lydia House is also a safe shelter for families experiencing homelessness. They provide support and transitional services to meet clients’ basic needs. Some of the things they can assist with include food, clothing and job placement.

Previous clients of Lydia House rate their experience highly. However, some have expressed difficulty reaching the facility’s office by phone.

Latest Reviews

Heather Lang
4 months ago on Google
2
I'm posting on here maybe shelly will do something about the kitchen cheft cooking expired food like the snacks for example they are serving food that expired in 2023 and maybe serve different dishes instead of the same thing every other day.fyi no one wants to eat pink chicken that made a lot of people sick ..
Response from the owner2 weeks ago
Good Morning Heather, Open Door Mission has a an A rating with the Douglas County Health department. Our Hospitality team Is Safe Serve trained. We serve hundreds of meals everyday and if someone was going to be sick from our meals it would be hundreds. I am sorry that our meals for not meet your taste but we are doing our best with a limited budget. We assure you that NO is going hungry. Most expired dates refer to best before dates referring to food taste. Here is a link to the USDA facts. www.USDA.gov Blessings.
Dontania Petrie
4 months ago on Google
5
I just want to say .Thank you so very much to Candace and Rochelle and all the other Lydia House Staff!You guys literally saved my life!Me and my son stayed here for 8 months while I got back on my feet. When I first came to LH I was out on the street sex trafficking myself for money to keep a roof over me and my son s head.With the help of the LH staff I was able to do a complete 360 and turn my life around!I am now enrolled in college and maintaining a 4.0 GPA and inducted into the Honors Society. I am set to graduate next year and then on to get my Bachelor s Degree in Law and Legal Studies.This program and place can really help you if you are willing to put in the work!I am extremely grateful for all the opportunities afforded to me because I put my faith in GOD and took the leap to stay at the homeless shelter!I have no idea where I would even be right now if I wouldn t have walked through the doors of the Lydia House in April 2024!Please keep doing what y all are doing! You are changing lives!Thank you so much for your help, love, and support I am a success story of what can happen when you walk by faith and not by sight!May GOD continue to bless Candace and the other staff at the shelter Thank you
Safe Email
6 months ago on Google
1
This shelter continuously denies they have avaibility when rooms are infact available. Ive shown up in the cold with my 4 year son on two occassions and was turned away after being told a room was open. One staff member even stated the other was lying. I called everyday for 16 days and was unable to get my call returned and therefore had to show up in person to get an answer. On both occassions i was treated like garbage in my darkest hour by employees who have conflicting answers as to weather they have shelter or not. Its a sick thing to deny a room to a 4 year old -if you actually have a room. This place is unethical and poorly ran.
Response from the owner1 month ago
Please call our Director so we can resolve this issue immediately and prevevnt it from happeming to others 402 829 1531
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6.2 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During drug rehab in Nebraska, you'll participate in therapies that address the many issues that contribute to addiction. Treatment includes physical, mental, emotional, and relational aspects. These methods provide the tools you need to achieve long-term recovery.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Creative arts therapy allows you to engage in a creative activity with your therapist. This helps put you at ease and makes the session more comfortable. It gives you the opportunity to express yourself in a way other than words.

Staff

Candace Gregory

President & CEO

Steve Frazee

Chief Impact Officer

Mike Johnson

CFO & COO

Amy Harvey

Chief Community Relations Officer

Contact Information

Phone icon (402) 829-1531
Building icon

2809 North 20th Street East
Omaha NE, 68110

Fact checked and written by:
Camille Moore, MA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Omaha

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Reviews of Open Door Mission Lydia House

3.4/5 (79 reviews)
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Date Submitted
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Google Reviews

3.4 (79 reviews)
David Busse
1 month ago
1

My homeless daughter entered Lydia House seeking a Christian support system, as well as a safe place to live and sleep. She signed a lease to get a room on day three of her stay, however never got a room. She was told that she would get a case manager, however, after 10 days, still did not have one assigned. She literally had no support, directions/instructions as to what was required or where she could and could not go within the building. She loves to know the names of staff members, as she addresses people by name. Shelly, the Director, yelled at her for asking names, and informed her that "we don't do that here". My daughter was kicked out on day 11 for no apparent reason, and was actually escorted from the building by two male police officers. Lydia House is supposed to offer safety, support, Christian environment, ... NONE OF THAT WAS RECEIVED BY MY DAUGHTER. I AM ASKING THAT Shelly should be immediately dismissed, an apology issued to my daughter, an invitation to return, assignment immediately to a case manager, and moved into the room that was offered to her ATTN: Dr. Candace Gregory, Janelle, and Shelly.

Response from the ownerInvalid relative date format:
Thank you for reaching out and sharing your concerns about your daughter’s recent experience at Lydia House. I want to begin by expressing our sincere regret that your daughter felt unsupported and unwelcome during her time with us. We understand that seeking help in a time of vulnerability should be met with compassion, clarity, and respect — values we strive to uphold in all our services.<br><br>We take your concerns seriously, and I want to assure you that we are looking into the situation you described. While I cannot speak to specific personnel matters in this format, please know that we are conducting an internal review to understand what occurred and whether policies or expectations were not properly followed.<br><br>Regarding your daughter’s experience:<br><br>Room assignment and case management: It is our standard procedure to assign case managers promptly and to communicate clearly about housing arrangements. If this did not happen in your daughter's case, we sincerely apologize. Delays or confusion of this kind are not acceptable and are being investigated.<br><br>Interaction with staff: We are especially concerned about your account of the interaction with Shelly and how your daughter was addressed. All staff are expected to treat guests with dignity and kindness, and we will address any deviations from that standard.<br><br>Removal from the premises: Removing a guest from our facility is always a last resort, and we are reviewing the circumstances that led to this outcome in your daughter's case to ensure it was handled appropriately and respectfully.<br><br>We are committed to making things right where possible. <br><br>We would welcome the opportunity to speak with you or your daughter directly to learn more and discuss potential next steps, including re-entry options and supportive services if your daughter remains in need.<br><br>Please contact Open Door MIssion's Senior Program Director, Jenellee Miller at your earliest convenience at jmiller@opendoormission.org. Your feedback is invaluable to us, and we deeply regret any pain or hardship your daughter experienced.<br><br><br>--
Melinda Dillon
1 month ago
1

Mutating stealing rothchild egg

Response from the ownerInvalid relative date format:
We would love to know more about our customer services and how we can improve. Please email us at odm@opendoormission.org
La’Nya (Barbie)
2 months ago
5

I am currently going through domestic violence and I needed a safe place to go. Lydia House has been nothing but amazing. All of their staff are so kind, loving, understanding, supportive and they treat you well. My intake process with Ni’Cole is a moment I will never forget, because she welcomed me with open arms, she was gentle with me, she understood my pain that I was going through, she reassured me that I was safe now and even asked if I had ate. They were handing out Easter bags and she went and got me one so I didn’t feel excluded. From the bottom of my heart, I would like to thank Lydia House for hiring such a wonderful caring person like Ni’Cole who handle everything with grace even when she is busy. She reminds of a case manager I worked with when I was in Foster Care. Ni’Cole I pray that God will lead you to the path that you deserve which is to become a Case Manager. You treat everyone the same and I love when you say, “Welcome to the Lydia House.” Thank you for everything that you have done for me so far and for never showing any signs of stress even when you are busy. You are appreciated and loved. :) Lindsey the lady that did my housing was so professional, caring, thorough and she helped me with the process. Kody the other staff is so fun, a people person and she handle business. Thank you Kody for the laughs. :) Miss Jessie, you are so funny and positive. I look forward to you coming to work because you’re such a wonderful person to be around. Thank you for always smiling and making everyone laugh. I appreciate you so much. :) Miss Jackie, thank you for always being you and for treating all of us like your own family. I appreciate you so much and don’t ever stop being you.:) Miss Chantel thank you for just being you, professional, loving, caring and just getting the job done. I appreciate you so much and I look forward to you coming to work.:) Miss Rochelle you are the fashionista of the Lydia House. You’re so professional, caring and vibrant and I just love how sweet you are. Thank you so much for always trying to put a smile on our faces by completing us. I appreciate you so much. :) Miss Shelly thank you for hiring such amazing staffs that get the job done when you are not there. I appreciate you for being thorough and treating everyone the same.:) And if I please forgot anyone, please forgive me as I am just getting to know everyone. Thank you again Lydia House for a safe place to go, a place I can call home for now and for helping me somewhat deal with the trauma that I have endured from domestics violence. I am still struggling daily with my anxiety/depression but you guys always make me feel great and you listen when I need someone to talk to. May God continue to bless the Lydia House for all that they do. Thank you to the volunteers that come through on a daily as well.

Response from the ownerInvalid relative date format:
Thank you for having the courage to escape to safety. Secondly, thank you for your kind and encouraging words its humbling. The best is yet to come for you.
Dontania Petrie
4 months ago
5

I just want to say…. Thank you so very much to Candace and Rochelle and all the other Lydia House Staff! You guys literally saved my life! Me and my son stayed here for 8 months while I got back on my feet. When I first came to LH I was out on the street sex trafficking myself for money to keep a roof over me and my son’s head. With the help of the LH staff I was able to do a complete 360 and turn my life around! I am now enrolled in college and maintaining a 4.0 GPA and inducted into the Honors Society. I am set to graduate next year and then on to get my Bachelor’s Degree in Law and Legal Studies. This program and place can really help you if you are willing to put in the work! I am extremely grateful for all the opportunities afforded to me because I put my faith in GOD and took the leap to stay at the homeless shelter! I have no idea where I would even be right now if I wouldn’t have walked through the doors of the Lydia House in April 2024! Please keep doing what y’all are doing! You are changing lives! Thank you so much for your help, love, and support ✅ I am a success story of what can happen when you walk by faith and not by sight! May GOD continue to bless Candace and the other staff at the shelter ❤️ Thank you 🙏

Response from the ownerInvalid relative date format:
We are so proud of you and your accomplishments. Thank you for your kind and encouraging words. The BEST is yet to come.
Heather Lang
4 months ago
2

I'm posting on here maybe shelly will do something about the kitchen cheft cooking expired food like the snacks for example they are serving food that expired in 2023 and maybe serve different dishes instead of the same thing every other day.fyi no one wants to eat pink chicken that made a lot of people sick ..

Response from the ownerInvalid relative date format:
Good Morning Heather, Open Door Mission has a an A rating with the Douglas County Health department. Our Hospitality team <br>Is Safe Serve trained. We serve hundreds of meals everyday and if someone was going to be sick from our meals it would be hundreds. I am sorry that our meals for not meet your taste but we are doing our best with a limited budget. We assure you that NO is going hungry. Most expired dates refer to best before dates referring to food taste. Here is a link to the USDA facts. www.USDA.gov<br>Blessings. <br>
Safe Email
7 months ago
1

This shelter continuously denies they have avaibility when rooms are infact available. Ive shown up in the cold with my 4 year son on two occassions and was turned away after being told a room was open. One staff member even stated the other was lying. I called everyday for 16 days and was unable to get my call returned and therefore had to show up in person to get an answer. On both occassions i was treated like garbage in my darkest hour by employees who have conflicting answers as to weather they have shelter or not. Its a sick thing to deny a room to a 4 year old -if you actually have a room. This place is unethical and poorly ran.

Response from the ownerInvalid relative date format:
Please call our Director so we can resolve this issue immediately and prevevnt it from happeming to others 402 829 1531
ShyQuan Crittenden
7 months ago
5

Response from the ownerInvalid relative date format:
Thank you
Alexis Sanchez
8 months ago
1

Whoever is answering the phone doesn't understand English and keeps sending me to the crisis line. Which only ever goes to voicemail. Nice

Response from the ownerInvalid relative date format:
Hi Alexis, We apologize as our volunteers try their best and we serve many languages. If the hotline goes to voicemail its because staff are assisting someone. They will call you back. The direct number is 402-829-1531 and the staff on duty email is lydiahousedepartment@opendoormission.org<br>I hope this helps.
uguto goach
11 months ago
1

dont come to place the staff in family support be lying the butt of saying that they are full of capacity and lie about almost anything just to make the place look good they aren't godly people they don't practice what they preach they can also evict someone over paperwork despite of receiving it last min and lied to hospital saying that they weren't going evict the person and they are welcome to come back all lies the very next day the person got Evicted despite of what they said to hospital doctors 😒😒😒 they dont even care and have your butt on the street after evicting them and didn't even give the person a chance or anything 😒😒 they dont practice what they preach either ) i would not recommend this place to new comers at all

Response from the ownerInvalid relative date format:
We would like to learn more about your stay and how we can serve better in the future. Please contact Steve at 1-402-829-1534Open Door Mission’s Chief Impact Officer <br><br>
Sara And the Anderson kids
1 year ago
1

Open door mission has repeatedly not returned my calls to see if there’s room for my mother who is a double amputee for weeks now. The lady over the phone says she has a single room available. I said my mom can take care of herself and can even do chores that are required. We are told to get down there today and when they see my mother they say NO rooms are available at all, then tell me they can’t take my mother at all. I explain to them that she can take care of herself and puts her prosthetic legs on and goes to her doctors appointments by herself. This is complete discrimination. Unacceptable to turn someone away for a disability. Wasting our time was a complete extra slap to the face.

Response from the ownerInvalid relative date format:
First, I am so sorry that your mother is experiencing homelessness. I apologize that our phones are answered by volunteers. Secondly, we are in overflow which means mats on the floor. We have a waiting list as we only have 46 Family Units which would be the best living space for your mother to have a bed and her own restroom for respect and dignity. Please call our Chief Impact Officer Steve at 402 422 1111 so he can assist you. Thank you for the opportunity to comment. <br>
Aleta Coleman
1 year ago
2

Response from the ownerInvalid relative date format:
Please tell us more at odm@opendoormission.org so that we can improve our customer service. Blessings.
HAROL CRUZ
1 year ago
4

I thank Open Doors Mission for receiving my wife, my 4-year-old son and me, we are a family of immigrants from Colombia, they have provided us with shelter, food and hygiene, the only sad thing is that they have separated us and we have not been able to meet and that is greatly affecting my wife who is also in the 38th week of pregnancy and she alone is waiting for her pregnancy and the 4-year-old child and I have not been able to pay attention because I am in another building, please if someone knows how we can request family union we need help I have afraid that labor will begin and my 4-year-old child will be left helpless

Response from the owner7 months ago
Casa Lydia is full with a waiting list for its family units. Ask for Enrique at the Timberlake Outreach Center on the Open Door Mission Campus. He will be able to help you in the process. La Casa Lydia est� llena con lista de espera para sus unidades familiares. Pregunte por Enrique en el Timberlake Outreach Center en el Open Door Mission Campus. �l podr� ayudarle en el proceso.
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