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Orlando VA Healthcare System

13800 Veterans Way Orlando, FL 32827
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Top 10 Rehab In Orlando
Orlando VA Medical Center FL 32827

About Orlando VA Healthcare System

The Behavioral Health Clinic in the Orlando VA Medical Center at Lake Nona in Orlando, Florida, offers dual diagnosis treatment. They’re a mental health clinic that helps veterans, their families, and other eligible recipients with a full range of medication assisted therapeutics and counseling, including inpatient and outpatient care.

Seeing a psychiatrist at this center may offer the addiction treatment option of receiving medication management for conditions like anxiety, depression, PTSD, or other emotional and mood regulating concerns. You’ll have individual sessions with a doctor experienced in psychological disorders that affect veterans, especially after you’re discharged from active duty or a campaign in an active theater of war.
While the facility may look grandiose from the outside, its staff have received complaints for not being responsive to the needs of veterans during weekend appointments by keeping their main entrance door locked and shut and then lecturing patients, some of whom have mobility issues or disabilities. One man said the patient advocate failed to follow up on a somewhat serious matter. Another veteran said the clinic overmedicated some patients, resulting in a worsening of their condition. Others accused staff of just being there for a paycheck and said that most weren’t veterans themselves.

Facility Overview

Bed icon 370
Number of Available Beds

Latest Reviews

Ray L
2 months ago on Google
5
So much better than It was. Still needs more work done, for the vets!
Daniel Michael Beauchesne
2 months ago on Google
5
For Veterans and our families the VA healthcare System treats us like Family! This is absolutely true and consistent at this location. It is always a pleasure to go to an appointment or meet a provider. The employees treat Veterans like kings here. GOD has his hand on this place!
Ronald Herbas
3 months ago on Google
5
My first time engaging with a VA medical facility, and I can honestly say it was the best medical experience I ve ever had. From the information booth to my doctor s checkup and finally to the pharmacy, the VA in Lake Nona was exceptional. It made me feel proud to have served in the U.S. Army.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.4 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • lake iconLakeside

Staff & Accreditations

Staff

Timothy J. Cooke

Medical Center Director

Lisa L. Zacher, MD, FACP, FCCP

Chief of Staff

Suzette McNeil, RN,MS

Associate Director for Patient Care Services

Derek D Szafranski, PhD, MBA

Associate Director for Resources

Ryan Baker, MBA

Assistant Director

Jeffrey Birdsong

Associate Director for Operations

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 257001

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 474843

Contact Information

Phone icon (407) 631-1000
Building icon

13800 Veterans Way
Orlando, FL 32827

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Peter Lee, PhD

Rehab in Cities Near Orlando

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Reviews of Orlando VA Healthcare System

4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Ron Peterson
1 month ago
1

Very rude and disrespectful . They pick favorites based on color of skin . They only employ Latinos and some black people there . They waste a lot of money on their facilities . I’ve been to many VA’s around the country, and the Orlando VA system is the biggest waste of money . Fire them and start over the correct way .

Pamela Thomas-Jones
1 month ago
5

Awesome facility!! Staff very patient with the patients! Mr. & Mrs. Alphonso Jones

Doug Mccord
2 months ago
5

John Warford
2 months ago
5

Ray L
2 months ago
5

So much better than It was. Still needs more work done, for the vets!

Daniel Michael Beauchesne
2 months ago
5

For Veterans and our families the VA healthcare System treats us like Family! This is absolutely true and consistent at this location. It is always a pleasure to go to an appointment or meet a provider. The employees treat Veterans like kings here. GOD has his hand on this place!

Ronald Herbas
3 months ago
5

My first time engaging with a VA medical facility, and I can honestly say it was the best medical experience I’ve ever had. From the information booth to my doctor’s checkup and finally to the pharmacy, the VA in Lake Nona was exceptional. It made me feel proud to have served in the U.S. Army.

James Smith
3 months ago
5

Great

Jeaunnesse Caceres
3 months ago
1

Veteran care is suffering. Problems with new phone system make it almost impossible to get someone to help on the phone. Can not get timely appointments for primary, specialty, or ancillary care. Community care options are also extremely delayed because of insufficient staffing levels. Providers are hurried during appointments because they are short staffed. This is not quality care.

J G
4 months ago
1

PROS Clean Spacious Friendly Staff CONS Lack of Doctors Availability Availability for Vets is ridiculous over a month wait time for appointments , and if your doctor is booked longer, it's no wonder why our suicide rates are at an alarming rate, OUR VETS NEED HELP NOW NOT LATER. Will stop coming here as a vet and will go to a private doctor.

WILLIAM WILLINGHAM
4 months ago
5

I am overjoyed about my VA and it's employees.

ROBERTO LEBRON
4 months ago
4

Overall Experience
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