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Pillars – Fillmore Center

6918 Windsor Avenue
Berwyn, IL 60402
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Pillars - Fillmore Center IL 60402

About Pillars – Fillmore Center

Pillars-Fillmore Center offers targeted treatment programs that deliver specialized care for certain demographics. They provide dedicated services for young adults, seniors, pregnant and postpartum women, bilingual clients, and persons with co-occurring addiction and mental illness.

The intensive outpatient program (IOP) ensures high-level supervision and support for clients in early recovery, those stepping down from inpatient care, and those at an elevated risk of relapse. Clients receive medical and mental health assessments and personalized care planning. They also engage in intensive, CBT-based individual, group, and family counseling and robust, age-specific life-skills training. Topics include coping, self-care, wellness, emotional regulation, disease and medication management, and relapse prevention.

The general outpatient program (OP) and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, 12-Step program facilitation, and referrals for medical, mental health, and social service programs.

Pillars–Fillmore Center is state licensed and accredited by CARF. They are a 501(c)(3) nonprofit organization and accept private insurance, Medicaid, sliding-scale payment schedules, and self-pay. Financial aid and low-cost and no-cost services are available.

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Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Latest Reviews

Lisa Manzo
2 months ago on Google
1
I’ve been trying to leave this review for a while, but had trouble logging in thankfully, my oldest daughter helped me. My 16-year-old daughter has been receiving services through Pillars Community Health for many years. Last July, she was assigned a new mentor who made a significant, positive impact on her life. During the time they worked together, my daughter began thriving her school performance improved, her mental health stabilized, and hospitalizations decreased drastically. For the first time in a long time, we felt like we had our daughter back. We were so grateful. Unfortunately, a couple of months ago, her mentor suddenly stopped working with her. We were given no notice or explanation, and all our attempts to find out what happened or where the mentor went have been met with silence. This has been devastating for my daughter she took the loss very hard, almost like grieving a death. Since then, her mental health has declined rapidly. Violent outbursts have returned, and calling 911 has become a weekly event. It feels like all the progress she and her mentor worked so hard for has been undone. To add to the confusion, we were told a male therapist would be coming to the house but later found out he also no longer works there. It’s been nothing but inconsistent and confusing, during a time when consistency and trust are everything for a child struggling with mental health. I’m sharing this not to discredit any of the amazing work some of the employees have done we are forever grateful to the mentor who helped my daughter so much. But the lack of communication, transparency, and continuity of care has caused significant harm. Our family deserves answers, and more importantly, our daughter deserves the support she was promised.
Response from the owner1 week ago
We appreciate you taking the time to share your experience. Because we must protect client privacy, we cannot discuss individual care in this forum. We encourage you to connect with our Vice President of Behavioral Health at 708-745-5277 so we can better understand your concerns and provide assistance.
Maribel Dominguez
4 months ago on Google
5
A mí la verdad si me gustó
Lucila Rodriguez
10 months ago on Google
1
Had an appoinment and it got canceled in less than 24 hours what a waist of time they should also use the 24 hour rule on themselves
Response from the owner1 week ago
Lucila, thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the short notice of cancellation of your appointment. At Pillars Community Health, we strive to respect our patients' time and provide timely communication. While unforeseen circumstances sometimes arise, we understand how frustrating this experience must have been. Please know that we are reviewing this situation to improve our processes and ensure better service moving forward. If you'd like to discuss this further, we encourage you to contact our Vice President of Behavioral Health Operations directly at 708-Pillars (708-745-5277) to help us learn more.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Pillars – Fillmore Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Angela Curran, JD, LLM

President & CEO

Lanita Higgs-Jackson, MBA

CFO

Helen Stewart, LCSW

Chief Program Officer

Jennifer Swoyer, DO

Chief Population Health Officer

Linda Stevens, RN, BSN, MPA

COO

Julie Ryan, CFRE

Chief External Affairs Officer

Joy Bruniga, PHR, SHRM-CP

Chief People Officer

Liz Sant, MSOD

Chief Transformation Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Building icon

6918 Windsor Avenue
Berwyn, IL 60402

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Reviews of Pillars – Fillmore Center

2.47/5 (19 reviews)
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Google Reviews

2.4736842105263 (19 reviews)
Ericka Saucedo
1 week ago
2

Response from the owner
Thank you for your feedback, Ericka. We’re sorry to see that your experience at our Fillmore Center did not meet your expectations. At Pillars Community Health, we work to provide compassionate, whole-person care, and we take all feedback seriously.

If you’re willing to share more, we’d appreciate the opportunity to learn what happened and how we can support you moving forward. Please contact us at 708-PILLARS and ask to speak with our Vice President of Behavioral Health Operations. We would welcome the chance to connect directly.
Lisa Manzo
2 months ago
1

I’ve been trying to leave this review for a while, but had trouble logging in thankfully, my oldest daughter helped me. My 16-year-old daughter has been receiving services through Pillars Community Health for many years. Last July, she was assigned a new mentor who made a significant, positive impact on her life. During the time they worked together, my daughter began thriving her school performance improved, her mental health stabilized, and hospitalizations decreased drastically. For the first time in a long time, we felt like we had our daughter back. We were so grateful. Unfortunately, a couple of months ago, her mentor suddenly stopped working with her. We were given no notice or explanation, and all our attempts to find out what happened or where the mentor went have been met with silence. This has been devastating for my daughter she took the loss very hard, almost like grieving a death. Since then, her mental health has declined rapidly. Violent outbursts have returned, and calling 911 has become a weekly event. It feels like all the progress she and her mentor worked so hard for has been undone. To add to the confusion, we were told a male therapist would be coming to the house but later found out he also no longer works there. It’s been nothing but inconsistent and confusing, during a time when consistency and trust are everything for a child struggling with mental health. I’m sharing this not to discredit any of the amazing work some of the employees have done we are forever grateful to the mentor who helped my daughter so much. But the lack of communication, transparency, and continuity of care has caused significant harm. Our family deserves answers, and more importantly, our daughter deserves the support she was promised.

Response from the owner
We appreciate you taking the time to share your experience. Because we must protect client privacy, we cannot discuss individual care in this forum. We encourage you to connect with our Vice President of Behavioral Health at 708-745-5277 so we can better understand your concerns and provide assistance.
Maribel Dominguez
4 months ago
5

A mí la verdad si me gustó

Maria Quintana
6 months ago
5

Response from the owner
Thank you for the 5-star rating, Maria! We appreciate your support.
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