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Salem VA Medical Center

1970 Roanoke Boulevard Salem, VA 24153
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The facilities at Salem VA Medical Center in Salem, VA 2

About Salem VA Medical Center

Salem VA Medical Center is located in Salem, Virginia. Salem VA Medical Center provides services for the health care needs of Veterans in the Salem area.

Salem VA Medical Center honors America’s Veterans by providing exceptional health care that improves their health and well-being. VHA will continue to be the benchmark of excellence and value in health care and benefits by providing exemplary services that are both patient centered and evidence based.

Women-and men as well-may experience repeated sexual harassment or sexual assault during their military service. Special services are available to women who have experienced Military Sexual Trauma (MST). VA provides free, confidential counseling and treatment for mental and physical health conditions related to MST.

Social work offers counseling for: veterans with drug, alcohol, and emotional problems; veterans and their families to understand and adjust to an illness or disability; veterans and family members who want to prepare advance directives and durable powers of attorney for health care or finances; veterans and their families to cope with terminal illness; family members about legal issues such as commitment and guardianship; and case management assistance for in-home care, financial benefits and resources, community living, etc.

Latest Reviews

Bill Sanders
2 months ago on Google
5
I'm a veteran from Texasand am in the area visiting family. I forgot some eye drops and went to Salem VAMC. My experience was exceptional. I started out getting added to system. Went to pharmacy and then went to sick call and doctor wrote me a prescription for two eye drops. Then finished back in pharmacy where I left with my 4 eye drop prescriptions. I go to Micheal E. DeBakey in Houston Texas and have to say the experience today at Salem VANC beats my experience in Houston VAMC. I appreciate everyone who helped me today.
Johnathan Rode
2 months ago on Google
5
Superior VA Care. I've been going to Salem VA Medical Center for over a decade. The Providers and staff set the standard in caring and professionalism. Every modality from radiology to dieticians are optimal. Facility is huge and is always growing. Always clean.
MANAmerica
2 months ago on Google
1
WHY IS THE COMMANDER IN CHIEF s PORTRAIT NOT ON DISPLAY!!!!! This facility never ceases to disgust me!!!Rebecca Stackhouse needs to be fired!!!! if she s responsible for anything that goes on at the VA, then she needs to be held accountable for the lack of healthcare of our veterans. The dental clinic is a joke. Wait times are a joke. It s horrible!Sadly the Salem VA center does not give a darn about the healthcare of veterans. The the "community care act" is a joke there you have to go through so much red tape and it's so difficult to see anyone when you need specialty care that you might as well just go ahead and pay for yourself or just suffer.I am almost amazed every time I go there just the level that the doctors and nurse practitioners care more about protecting the VA than healing veterans! I hate to say it but the nurse practitioners being in charge of a patient's healthcare is a joke!If the veterans administration can't afford to hire real doctors then they should just shut down.....I wish somebody would come in and do a total makeover of this facility and make it so they actually care about veterans!The last four years have been the worst I've ever seen and I wish someone would come into power that would just level this place fire everyone and let us get healthcare wherever we wanted, that would be so much better! I wonder how many veterans have died needlessly because of the malfeasance of this facility!!??
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.4 / 10

Location

Accepted Insurance

Salem VA Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Salem VAMC serves and welcomes all who served. They strive to provide outstanding care to LGBT Veterans and their families. They work closely with community resources to find opportunities for you and your family to create a holistic lifestyle. The LGBT Veteran Care Coordinator (VCC) advises and advocates for LGBT Veterans. The coordinator can assist with all the services you may need, from primary care to specialized care for chronic conditions, mental health.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1763

Contact Information

Phone icon (540) 982-2463
Building icon

1970 Roanoke Boulevard
Salem, VA 24153

Rehab in Cities Near Salem

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Reviews of Salem VA Medical Center

4.11/5 (101 reviews)
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Reviews

5

All caring, patient, and personal to each patient. Front desk is always responsive to phone calls, and I never waited longer than 10 minutes for my appointment. Great place for us veterans

Reviewed on 1/9/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (100 reviews)
Rob
2 weeks ago
4

Good place, nice psychologists/doctors for vets! It's not very modern inside, though. Could use some brighter, calming colors.

Steve Sylvester
1 month ago
1

This negative review is mainly directed at a several medical providers and administrative staff in the Primary Care lune of service. It is not meant to reflect poorly on the facility as a whole or the majority of other staff members. I would advise any Veteran who has Dr. Brent Viers as their PCP, to consider transferring to another provider for their primary care needs. I will not go into great detail, but the care provided by Dr Viers is substandard at best and he has no morals or ethics. He is not interested in taking care of Veterans at all and when questioned, he becomes very defensive and childish. In my case I followed with Dr. Viers for nearly 1 year. My last visit I presented with cardiac symptoms along with abnormal EKG'S. He dismissed my cardiac symptoms completely and dismissed the abnormal EKG'S. The next day I spoke with the Patient Advocate and requested to transfer to a different PCP thru Community Care as I had lost confidence in the care provided by Dr. Viers. This obviously triggered a patient complaint process which angered Dr. Viers because he recorded multiple false and inflammatory information into my medical records for that visit. Some of these statements are so bad that they could compromise any care I get in the future from other providers. I submitred a written formal request that my medical records be corrected but Dr. Viers refused x2. The assistant Chief of Primary Care and Chief of Primary Care both refused to take appropriate action. I did get approved to have a new PCP thru Community Care and Dr. Viers was supposed to no longer be involved in care decisions. However, 1 month later, Dr. Viers entered my medical records again and placed another lie that was clear retaliation and again the Chief of Primary Care refused to help. Dr. Viers had no reason to be in my medical records at that time but did so again with clear intent to cause me harm. Dr. Viers is a horrible medical provider with no moralas or ethics. He does not care about the Veterans he is supposed to serve. His actions, along with the lack of action by the administrative staff at the Salem VAMC forced me to file a formal complaint against him with the Virginia Board of Medicine. I also filed an OIG complaint. Both are with a request for my records be corrected. Both are being processed. As a Veteran and a patient, I should not have to take such extreme actions, but I was left with no choice. All I want is for the false and inaccurate statements be removed from my medical records and Dr. Viers disciplined so that he never does this to another patient/Veteran in the future.

Willy Clingenpeel
1 month ago
5

Excellent care and attention to my needs. I have received five surgeries at this facility since 2009 and have nothing but the highest respect and appreciation for their service.

MANAmerica
1 month ago
1

WHY IS THE COMMANDER IN CHIEF’s PORTRAIT NOT ILLUMINATED CORRECTLY???!!!!! Rebecca Stackhouse needs to be fired!!!! if she’s responsible for anything that goes on at the VA, then she needs to be held accountable for the lack of healthcare of our veterans. The dental clinic is a joke. Wait times are a joke. It’s horrible! Sadly, the Salem VA center does not give a darn about the healthcare of veterans, especially in group 3 the nurse practitioner Holmgren!!! She needs to stop playing God and retire earlier than the end of this year! Most of the staff there state often, off the record, that she is just "phoning it in" and doesn't care anymore.... I can believe this because she never orders any diagnostic tests and just pushes pills in your face! In my humble opinion this is borderline malfeasance. I would like to see 100% disabled veterans be given "without charging for part B" Medicare and Medicaid so we can go wherever we want anytime and not have to wait until we die to be seen at the VA. The the "community care act" is a joke there you have to go through so much red tape and it's so difficult to see anyone when you need specialty care that you might as well just go ahead and pay for yourself or just suffer. I am almost amazed every time I go there just the level that the doctors and nurse practitioners care more about protecting the VA than healing veterans! I hate to say it but the nurse practitioners being in charge of a patient's healthcare is a joke! If the veterans administration can't afford to hire real doctors then they should just shut down..... I wish somebody would come in and do a total makeover of this facility and make it so they actually care about veterans! The last four years have been the worst I've ever seen and I wish someone would come into power that would just level this place fire everyone and let us get healthcare wherever we wanted, that would be so much better! I wonder how many veterans have died needlessly because of the malfeasance of this facility!!??

fasteddie3264
1 month ago
2

good doctors but i am waiting on a line for 45 minutes to talk with someone,,,,, still waiting.

Ronnie Craig
1 month ago
5

Very good atmosphere and the Therapy in MH CT was much appreciated.i am a new man thanks to the VA and Melonie.

Bill Sanders
2 months ago
5

I'm a veteran from Texasand am in the area visiting family. I forgot some eye drops and went to Salem VAMC. My experience was exceptional. I started out getting added to system. Went to pharmacy and then went to sick call and doctor wrote me a prescription for two eye drops. Then finished back in pharmacy where I left with my 4 eye drop prescriptions. I go to Micheal E. DeBakey in Houston Texas and have to say the experience today at Salem VANC beats my experience in Houston VAMC. I appreciate everyone who helped me today.

Johnathan Rode
2 months ago
5

Superior VA Care. I've been going to Salem VA Medical Center for over a decade. The Providers and staff set the standard in caring and professionalism. Every modality from radiology to dieticians are optimal. Facility is huge and is always growing. Always clean.

Georgette Kandzior
3 months ago
5

Best ER and Drs & Nurses. To the point and will treat the issue not make you guess like other ERs.

Kim L Ground
3 months ago
5

2/28/25. I have been using Salem VAMC for all of my health care needs, which primarily involve more or less routine matters related to aging. I use primary care services, audiology, ophthalmology, labs, and the pharmacy. Without exception I have found the personnel to be attentive to my needs and requests and demonstrating the highest level of professionalism, competence, and courtesy. Everyone including random employees I have asked for directions in the hallways seems to go out of their way to do more than just what is necessary to be helpful and address any issues I bring up. Sometimes there can be a lengthy wait (up to a couple of months) in scheduling face to face appointments for more or less routine issues, especially with specialists. Phone consultations where possible seem to happen more quickly, and I have always been offered the option to use local VA associated urgent care providers for anything urgent. Based on my personal experience I can't imagine anything I might change to strike a fair balance with serving veteran needs and effectively utilizing available resources.

Andrew G
4 months ago
5

Teresa Hopkins
4 months ago
4

I've hesitated to write this review. And this is not a negative review of the center overall. Which is why I gave the four stars. My dad's appointment was Jan 13th. Every other time I've brought my dad to his audiological appointments, the experience was pleasant. Every one that we've had contact with, has been very professional and kind. As was the case this last appointment. With the exception of whom I presume was the audiologist. I didn't get her name. She conveniently had her name tag turned towards her. And I didn't ask before we left because the experience left such a bad feeling. I was ready to leave. She was rude and dismissive, basically from the moment we sat down in her office. Borderline combative. She accused my father of giving her the "run around", whatever that means, when he tried to explain to her what issues he was having with his hearing aids. My dad is almost 90 and his way of trying to explain things has slowed down considerably and he often takes the long way around. She also told him he seemed very angry with her. Which is totally false. My father speaks loudly because of his hearing. And he was anxious about the appointment because of the issues he's been having with the hearing devices. But, the worst thing she did was basically accuse him of lying about the length of time it took for him to receive the hearing aids back from having them repaired. He told her it took 41 days. She kept arguing with him. My father lives with me and I told her it did take awhile for him to receive them. Maybe not exactly 41 days. But it wasn't within a week or two. She said she checked her notes. I told her we can't control the postal service and the holidays slowed things down too. She said her notes said that they were shipped overnight. I told her that I wasn't lying. She giggled and said I know you're not. I will be fair and say that maybe she was having a bad day. And I apologized for getting a little defensive over my father. But if this is her normal demeanor, she needs to be working somewhere else. Not with veterans. And certainly not elderly veterans. I hope we never have another appointment with this "professional".

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