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United Services, Inc

1007 North Main street
Dayville, CT 06241
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Close-up sketch of the modern glass entrance to a drug and alcohol recovery center.

About United Services, Inc

The addiction recovery program or outpatient program is for those seeking recovery from co-occurring disorders and or substance abuse disorders. Their person-centered treatment approach aims to help you establish a recovery network, learn relapse prevention measures, and engage in addiction treatment education.
If you’re enrolled in the medication assisted treatment program, you should expect an enhanced treatment approach. This usually entails peer recovery support groups, individual and group therapy, medication management, and employment assistance. These folks should also expect to receive treatment through various FDA-approved medications, including Vivitrol and Suboxone.
They’ll accept most major insurance programs. However, since not all insurers are accepted, confirming out-of-network benefits or coverage with your insurer and this rehab is best.

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Fact checked and written by:
Jason Collins
Edited by:
Peter Lee, PhD

Latest Reviews

morgan
1 year ago on Google
4
have been going here for 10+ years, the staff is for the most part super amazing and understanding. I always seem to have problems with the psych nurse, very unprofessional. I also always have to wait until the day I'm out of my meds for them to send me a refill which is so dangerous/risky and I don't completely understand it. Otherwise every other aspect about this place is amazing, great therapists and psychiatrists!
Response from the owner1 month ago
Thank you for sharing your experience, Morgan, and congratulations to you on all your hardwork! That is very important and you deserve a shout out also.
Elizabeth Kettle
1 year ago on Google
5
I’ve been going to United Services for psychiatric med management since around 2012. They’ve always been so helpful, welcoming, understanding, etc. I’ve been with my provider, Samer, for the last 4ish years and I can honestly say I’ve never had a more attentive and caring provider. He really listens to what I’m saying and takes the time to understand and works with me to find the best solution. I cannot say enough good things about the man, truly. Thank you United Services (and most of all thank you Samer) for all that you do. You have no idea how much it means.
Tanya Kappelman
1 year ago on Google
5
Nice, comfortable, quiet environment, good people, excellent doctors, A++++++.....ratings.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Intervention services can be crucial to successfully plan and complete a drug intervention in Connecticut. A professional interventionist can walk loved ones through the careful step-by-step process of carrying out an intervention. This process may be necessary if an individual is causing physical harm to themselves or others, when it is apparent that they aren't going to get help, or when they deny they have a problem at all.

Typically seen as a first step in the recovery process, medically assisted detox generally takes place in an inpatient setting under the 24/7 supervision of licensed medical professionals. It is considered the safest way to remove addictive drugs from your body. The length of a medical detox program is individualized, but it often takes around 5-7 days.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Connecticut provides the professional support that is often necessary to break free from drug dependency. With proper treatment, individuals can make changes that restore balance and health to their lives and achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing in Connecticut is a method of communication designed to stimulate motivation and commitment to change. It encourages clients to move toward goals by exploring their own motivations for change rather than coercing them to change through advice, warnings, or judgment.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

During couples therapy in Connecticut, you will learn skills such as problem solving, conflict resolution, and anger management. The goal is to develop techniques that will help you successfully navigate relationship challenges.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • car iconPrivate Transportation
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Diane Manning, MBA, CBHE

President & CEO

Satya R. Montgomery, Ph.D., MBA

VP & COO

Sarah J. De Asis Vargas, M.D.

Medical Director

Jenna Clavette, LCSW

Addiction & Recovery Services Program Manager

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact United Services, Inc.

Contact Information

Building icon

1007 North Main street
Dayville CT, 06241

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Reviews of United Services, Inc

3.3/5 (23 reviews)
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Google Reviews

3.3 (23 reviews)
Charlotte Karma
3 months ago
1

My experience with United Services raises serious concerns about access to care, communication, and overall service reliability. Over several months, I made multiple documented attempts to engage in therapy services and did not receive consistent follow-up or timely communication. Being ignored when actively seeking behavioral health support is not a minor issue—it is a barrier to care. There also appears to be inconsistency in how individuals are supported and prioritized. The lack of clear communication and follow-through creates uncertainty and undermines trust in the organization’s ability to provide reliable services. It appears they have favoritism and lack research when helping in a moving crisis, and will ignore all other sides of the story. Accessibility is another concern. The removal of a previously available group therapy option that accommodated standard working hours significantly reduced access for working individuals. Changes like this suggest a disconnect between services offered and the real-life needs of those seeking help. The parenting program, as experienced, relied heavily on emotionally distressing material without enough practical, solution-focused guidance. Rather than feeling supported, the experience felt discouraging and unproductive. There are clearly skilled and compassionate clinicians within this organization, which makes these systemic issues even more concerning. Their efforts appear to be limited by broader problems, including poor communication, lack of continuity, and barriers to accessing care. Behavioral health providers have a responsibility to be responsive, consistent, and accessible. Based on my experience, those standards are not being reliably met. At the end of the day, people don’t reach out for help unless they need it—being met with silence instead of support is something no one seeking care should have to experience. This was truly heart breaking.

Response from the owner
Good morning, Charlotte. First, thank you for sharing your concerns and feedback. Second, please know we are taking this with respect and will review with leadership today. Finally, and most importantly, we would greatly appreciate working with you in addressing these issues you have witnessed. If you are willing, please email me, Cherie Poirier at Cpoirier@usmhs.org.
Elizabeth Paine
4 months ago
1

I am writing this review on behalf of my grandmother, who has been receiving services from this office and from social worker Lisa Knight. I have personally supported her through the emotional consequences of repeated communication failures and sessions that left her feeling unheard, unclear about direction, and more distressed than supported. For at least the past two months, communication has been inconsistent and unreliable. An appointment was canceled with the promise of follow-up, but no call came. It then took more than a month for contact to resume — after significant effort on my grandmother’s part — with no meaningful acknowledgment or apology for the lapse. Most recently, my grandmother had a scheduled 2:30pm appointment on 02/26, and there was no call, no show, and no message. She has been left understandably disappointed and upset. As someone who has personally navigated the mental health system for many years and maintained consistent care with the same clinician for three years, I understand the standards of professionalism and continuity that clients should reasonably expect. What my grandmother has experienced falls far below that standard. My grandmother is an elderly caregiver with limited mobility who lives in isolation. Reliable mental health care is especially critical in her situation and requires consistency, responsiveness, and professional accountability. Repeated lapses in communication and no-call/no-show appointments erode trust and compound the distress of someone who made the courageous decision to seek support. Please do better by my grandmother. She deserves consistent, reliable, and professional care.

Response from the owner
Good morning, Elizabeth. My apologies on the delay in responding to your concerns. I have contacted leadership and we are reviewing this today. Thank you for sharing them. If you would like to assist in reviewing this with us, please email me, Cherie Poirier, at Cpoirier@usmhs.org. Please note, that you and your grandmother are very important and we appreciate your feedback.
Candy Wilson
4 months ago
1

I previously went there during covid for therapy for my son. They saw him once and then the next session told me that he didn't need therapy and he was getting discharged. This is not the case as he is still in therapy. I decided to give them another go after 6 years. We went to a couple appointments. Last visit, the reception started telling my husband that we cannot have a conversation with my son because this is a therapy office and he is yelling. He was not yelling. Now we had the manager call us and tell us we are not allowed to bring our children with us, one of them being a 5 month old, because we are not putting attention to the child in session. We do not go in the sessions. We were also told that it was an inconvenience for us to bring a baby to an intake appointment because we had to feed her and she was being fussy. They accused us of spilling milk on the floor which did not happen. They do not want us to bring the other kids with us either as they should just sit there and not move. They are clearly not a place for children. I have been to a lot of therapy places from local to doctorate level therapy to partial hospitalization. I have never been treated in this way because we have other children doesnt mean we are not doing right by that child that the appointment is for. I do not post reviews but they deserve this review. Their management and services are horrible.

Response from the owner
Good morning, Candy. My apologies on the delayed response to you and for the issues you've experienced. Would you be willing to connect so we can better understand your concerns? If so, please email me, Cherie Poirier, at Cpoirier@usmhs.org.
morgan
1 year ago
4

have been going here for 10+ years, the staff is for the most part super amazing and understanding. I always seem to have problems with the psych nurse, very unprofessional. I also always have to wait until the day I'm out of my meds for them to send me a refill which is so dangerous/risky and I don't completely understand it. Otherwise every other aspect about this place is amazing, great therapists and psychiatrists!

Response from the owner
Thank you for sharing your experience, Morgan, and congratulations to you on all your hardwork! That is very important and you deserve a shout out also.
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