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Sante Center for Healing

914 Country Club Road Argyle, TX 76226
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Top 10 Rehab In Argyle
The Welcome Center at Sante.

About Sante Center for Healing

Since 1996, the Sante Center for Healing has offered sustainable recovery solutions to individuals and families experiencing drug and alcohol addiction. Their premier rehab center utilizes traditional and innovative methodologies and approaches to substance abuse treatment. It is situated on top of one of the county’s largest hills and spans more than 16 acres in Argyle, Texas.

They are one of the top five founding treatment centers in the US that helps individuals with long-term substance abuse recover from co-occurring disorders. They offer proven clinical and medical programming to help people break the cycle of addiction.

Other addiction treatment programs onsite include medically supervised alcohol and opiate detox services, a residential treatment program focused on 12 Step methodology, an intensive outpatient program, and a transitional living program. You might participate in individual and group therapy, dual diagnosis treatment, intensive workshops, monitoring, and professional-specific treatment. After you finish treatment you’ll get substantial alumni support.

They are an approved continuing education provider, a SASH member, and accredited by CARF.

Facility Overview

Bed icon 10
Number of Available Beds
Calendar icon 61 - 90
Avg Length of Stay in Days

Latest Reviews

Dawn Mathwig
2 months ago on Google
5
So many people write reviews quickly and never really wait to share the outcome years later. My son was a patient at Sante 3 years ago. I am so grateful to everyone that had a hand in helping my son through his addiction and assisting with his mental diagnosis. He now has a great career with a medication plan that allows him to live a successful life. If you have a family member or loved one that needs help, I would highly recommend Sante.
Response from the owner1 month ago
Dawn, thank you for taking the time to share. It is always great to hear from our alumni and their families. We love to hear how well he is doing! We truly believe that Miracles happen on the hill.
Michael Cramer
2 months ago on Google
5
There s something about Sante that makes you feel like home. I remember my first day there and how welcoming everyone was towards me. I m so grateful for this place and what s done for me these last past two months. I ve made some remarkable friendships and I one truly amazing CM and her no BS approach help me get sober. And I m totally grateful for her. To all those that are struggling i just want to say YOUR NOT ALONE!!!!
Response from the owner1 month ago
Michael, thank you for sharing! It is so great to hear about your experience and we are honored to be a part of your recovery journey. We d love for you to stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
Richard Richardson
3 months ago on Google
5
One of the best things that I have ever experienced in my life. Sante provided me with the tools I needed to cope with my alcoholism and addiction. Thank you to the techs and counselors that showed me the best of humanity and understanding!
Response from the owner2 months ago
Richard, thank you for sharing your experience. We are thrilled you received the tools needed for long-term recovery and honored to walk alongside your recovery journey and are here to support you. Cheering recovery on and encourage you to stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.2 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Treatment that takes a dialectical behavior therapy approach focuses on four strategies. Distress tolerance will help you accept and tolerate intense emotions. Emotional regulation will teach you to manage those emotions. Mindfulness will keep you in the present moment instead of regret or worry. Interpersonal effectiveness will teach you to manage your relationships.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Sam Slaton, .Ed., LPC-S, MBA

Chief Executive Officer

Michelle Luttrell, MA, LMFT-S, MBA, MHA

Chief Operating Officer

Dr. Melissa Pennington, D.O., FASAM, CEDS

Medical Director

Preji Somar, MS, MSN, LPC, APRN, CARN-AP, PMHNP- BC

Nurse Practitioner

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas
License Number: 1670-1670A

Contact Information

Phone icon (866) 625-2279
Building icon

914 Country Club Road
Argyle TX, 76226

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Terri Beth Miller, PhD

Rehab in Cities Near Argyle

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Reviews of Sante Center for Healing

3.51/5 (101 reviews)
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Reviews

5

This place was so awesome for my recovery!

Reviewed on 12/19/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5 (100 reviews)
Silas McFall
4 weeks ago
5

Great staff and therapists! This place saved my life!

Response from the ownerInvalid relative date format:
Silas, thank you for sharing your Santé experience. We love to hear it was a great one! We know that “Miracles happen on the hill.” Cheering recovery on…and encourage you to stay involved through our Alumni Program. Email Alumni@santecenter.com for more information.
Dawn Mathwig
3 months ago
5

So many people write reviews quickly and never really wait to share the outcome years later. My son was a patient at Sante 3 years ago. I am so grateful to everyone that had a hand in helping my son through his addiction and assisting with his mental diagnosis. He now has a great career with a medication plan that allows him to live a successful life. ❤️🫶 If you have a family member or loved one that needs help, I would highly recommend Sante.

Response from the ownerInvalid relative date format:
Dawn, thank you for taking the time to share. It is always great to hear from our alumni and their families. We love to hear how well he is doing! We truly believe that “Miracles happen on the hill.”
Michael Cramer
3 months ago
5

There’s something about Sante that makes you feel like home. I remember my first day there and how welcoming everyone was towards me. I’m so grateful for this place and what’s done for me these last past two months. I’ve made some remarkable friendships and I one truly amazing CM and her no BS approach help me get sober. And I’m totally grateful for her. To all those that are struggling i just want to say YOUR NOT ALONE!!!!

Response from the ownerInvalid relative date format:
Michael, thank you for sharing! It is so great to hear about your experience and we are honored to be a part of your recovery journey. We’d love for you to stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
Loretta Broadway
3 months ago
3

Response from the owner3 months ago
In alignment with our desire for excellence, we encourage any who are disappointed or upset to contact us directly at 940.464.7222
Richard Richardson
3 months ago
5

One of the best things that I have ever experienced in my life. Sante provided me with the tools I needed to cope with my alcoholism and addiction. Thank you to the techs and counselors that showed me the best of humanity and understanding!

Response from the ownerInvalid relative date format:
Richard, thank you for sharing your experience. We are thrilled you received the tools needed for long-term recovery and honored to walk alongside your recovery journey and are here to support you. Cheering recovery on…and encourage you to stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
Ryan Smith
3 months ago
1

Beware of Unprofessional and Manipulative Financial Staff My experience with Santé Residential and its Intensive Outpatient Program (IOP) was severely impacted by the unprofessional behavior of one particular financial staff member. Upon transferring to the IOP, I encountered nothing but issues when dealing with this employee, who consistently lied and manipulated the situation to cover up her own mistakes. Not only was she rude, but her conduct was far below what one would expect from someone working in a facility that handles individuals in fragile, vulnerable states. Throughout my interactions, this staff member made false claims and tried to shift the blame onto me for her errors. In particular, she repeatedly insisted that she had informed me about needing approval for a payment, which was never communicated to me. Her lack of professionalism and work ethic made the entire process incredibly difficult and stressful. After multiple frustrating meetings, I was forced to seek out someone else to work with. Had I not stood my ground and called her out on her lies, I would have been scammed out of a significant amount of money. To make matters worse, after receiving an initial bill of $120, I was told I owed nothing, only to be told a week later that I did owe the $120. The inconsistency and lack of transparency were alarming. In my opinion, someone in charge of managing finances for clients in recovery should be detail-oriented, supportive, and honest. Unfortunately, this individual failed on all fronts and took advantage of my situation. It’s deeply concerning to think that other clients, especially those who might have been too intimidated to speak up, could have been victimized in the same way. The level of dishonesty, manipulation, and negligence I experienced is unacceptable, and I believe that someone like her should not be working at a facility that serves individuals in such vulnerable positions. I hope the organization takes this feedback seriously and reevaluates her role for the sake of others. I will continue to advocate for myself and encourage others to do the same, as I don’t want anyone else to be taken advantage of in the same manner. If I could give it 0 stars I would. Giving 1 start is being generous…

Response from the ownerInvalid relative date format:
Due to concerns with confidentiality and privacy, we can neither confirm or deny that anyone is/was a client. However, we can address the fact that we work hard to prevent anything from disrupting a client's clinical care and journey to long-term recovery. When an error happens, Santé reviews the situation and does what is needed to correct it. That can include adjusting charges or accommodating a request to work with different staff. Anyone disappointed or upset with their experience is encouraged to contact us directly to discuss remedies with integrity and fairness. This can be done via reviews@santecenter.com or simply call the main line 940-464-7222.
Steven Drozd
3 months ago
5

Great staff, knowledgeable therapist/case managers, medical personnel all good. Food is not bad and overall a wonderful place if you need help.

Response from the ownerInvalid relative date format:
Steven, thank you for sharing your Santé experience. We are honored to walk alongside your recovery journey and are here to support you. We hope you’ll stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
Matthew Marshall
3 months ago
5

Wow, I thought about this when I was in treatment and how could I possibly put into words how much Sante meant to me as I obviously read Others reviews before I came... No rehab is perfect Nor is anything else in this world, but Santé makes a damn good run at it.. I went to rehab 20 years ago, and Sante was heads and shoulders above that one. This was the consensus for others who had been been as many as 10 or 15 times when I was in there... The staff is nothing short of top-notch, both counselors and techs. Even the people that serve you food know your name and care about your well-being. I found the counseling both individual in group to be very well rounded And diversified on topics. There are always going to be bad apples in life, but Sante did their best not to not let these very few disrupt other people's well paid time and hard work. To my knowledge, it was a 100% drug-free facility when I was there So I wouldn't worry about drugs or alcohol floating around as is the case with some other places..No treatment will work if you don't want it badly enough, certainly the as you haven been there a bit, but Santé Center is an amazing place to get sober even if you walk in there a little bit reluctant. I saw so many people make so many amazing changes, right in front of me. I would wholeheartedly recommend Sante Center to anyone anytime and I always will. ~M.M.

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave a review. It is wonderful to hear of your positive experience at Santé. We are especially pleased you felt cared for by all staff on campus, benefited from the individual and group counseling and that you found Santé to be “amazing place to get sober even if you walk in there a little bit reluctant.” Miracles happen on the hill! We are honored to walk alongside your recovery journey and are here to support you. We hope you’ll stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
Aazim Javed
4 months ago
5

Sante changed my life for the better. I'm still learning how to use the tools given to me, but I now believe that I am worth recovery, and that is all because of Sante. Thank you Josh for not only changing my life, but saving my life. If you are struggling, this place WILL save your life.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with Santé! It is so great to hear that your life has positively changed and that you continue to learn how to implement the tools you received for long-term recovery. We are honored to be a part of your recovery journey and are here to support you. Cheering you on…and encouraging you to stay involved through our Alumni Program! Email Alumni@santecenter.com for more information.
J W
4 months ago
1

Sante Center tried to bill me thousands of dollars 15 months after I left their facility. This is absolutely not legal under the Texas Timely Billing Act. Please be aware that if you enter into this facility, it may happen to you too. Sante can leave their typical response that “anyone who has an issue can call to resolve.” And I did. Patients CANNOT be billed 11 months after the end of treatment, but Sante sure tried to aggressively try it.

Response from the ownerInvalid relative date format:
As mandated by HIPAA, this response does not confirm or deny the identity of any of our current clients or alumni. In the spirit of transparency, we can speak to how the business office helps clients. The business office, like all of Santé, works with integrity, kindness and respect to help clients and their families in their journey toward long-term recovery. The business office goes to great lengths to work with a client’s insurance company to get the coverage needed for a client’s individual treatment plan. We are transparent with clients on what the insurance company says they will offer, but we can’t always predict what insurance companies will do, what a final decision regarding authorization will be or how long the appeal process may take. Santé works within the law, in all areas and does not mislead individuals regarding insurance coverage or payment. We encourage any who are disappointed or upset to contact us directly at 940-464-7222.
Cheri Robinson
4 months ago
2

My 18 year old son was a patient at Sante from July to September 2024. The nurses - they were helpful, courteous, and compassionate. Billing - they were forthright and made sure we were kept apprised of the financial situation and any obligations or changes in coverage regarding our insurance. Reception - I was always treated with kindness and respect. Now for the rest...My son's therapist was new to the facility and started off communicating regularly with us and being supportive. As time progressed, her responsiveness deteriorated to the point that we did not hear from her for the last several weeks of our son's treatment. I left voicemails and sent emails, but never heard back. The director of the facility, Adam Karazuba, was completely unprofessional. He emailed me to let me know that my son would be released from the program in 2 days and wanted to know what my discharge plans for him were - my son had no car and we live 15 hours away and cannot afford to buy an airplane ticket at the last minute. I had been emailing for weeks about a care plan for when he arrived home, but never heard back until this email. I asked the director if he would please call me so we could make arrangements - he refused! He would ONLY communicate through email - it was insane. We picked up my son and there was no therapist or anyone to talk to us about after care. My son was basically dumped like a stray pet. There was no care plan, no therapeutic summary of his treatment, no indication as to why treatment was incomplete, no help to find a provider or where to continue treatment - they robbed my son of information that would help him and us navigate the next part of his journey. You DON'T treat patients/clients/residents in treatment that way; you DON'T treat people that way! Guiding Principles from the The Sante Patient Handbook: "we will accept the toughest cases, not turning them away because they might cause us difficulty" "we will not give up on patients" "we will hold ourselves to a higher standard" SMH

Response from the ownerInvalid relative date format:
Due to concerns of confidentiality and privacy, we can neither confirm nor deny anyone is/was a client or family member at Santé. We can address our approach to communication and discharge planning.<br><br>Communication: <br>Our primary therapists, referral communication coordinator, aftercare coordinator and business office specialists all make and keep regular communication with external professionals and family members involved in each clients’ care, but only when client consent is given and active. As a mental and behavioral health company committed to integrity and privacy, if a client does not grant us consent or they change consents, we cannot speak to anyone going forward regarding their treatment or even confirm if they are a client at Santé. The clients are able to change (including limiting) their consents at any time so even if we were able to speak to a family member or external professionals at one time, that may not be the case throughout a client’s treatment.<br><br>Discharge Planning: <br>We work with clients to prepare them for discharge from the time they enter treatment until they leave Santé. Clients meet with our aftercare coordinator to make plans for what they will do towards recovery after leaving Santé. All clients are encouraged to attend a 12 Step or some type of mutual support meetings and to continue seeing a medical professional if they are taking medications. We recommend clients continue the therapeutic process on some level, whether an Intensive Outpatient Program, Sober Living, therapist, and Santé’s Alumni Program. The aftercare coordinator can assist with establishing appointments. These additional commitments to recovery are important “next steps” for those early in early recovery. The ideal situation is discharging with the aftercare coordinator, but unplanned discharges through the nurses station, for instance, would still receive discharge paperwork including referrals for ongoing recovery support. <br><br>We encourage any who are disappointed or upset to contact us directly at 940.464.7222.
DeeDee Ewbee
4 months ago
1

Response: You can see Sante’s lies in their response. There is no “individual therapy” that occurs Friday-Sunday. The “therapist lead groups” they mention on the weekends are limited to “watching a movie” and talking about it for 10 minutes. They claim “visitation hourS”, which is inaccurate, because it is certainly not multiple. Any other treatment facility notifies you before insurance payment days end. Sante DOES NOT, they drag their feet for multiple days, and expect you to cover the thousands of dollars out of pocket. Sante wants to keep you here as long as possible. While any other rehab looks at a 30 day program, Sante wants you here 75-90 days. Is that because they are giving you extra therapy? Absolutely not. Friday/Saturday/Sundays are all essentially non-therapy days. But they’ll insist you need to be there for 10 weekends of not receiving any meaningful treatment…as long as they can bill your insurance, or you for it. Billing office is a disaster- they are absolutely not in sync with insurance, and will certainly let insurance lapse and try to stick you with a huge personal bill without ever notifying you ahead of time.

Response from the ownerInvalid relative date format:
We do not have a record of a client by this name. While we are committed to confidentiality and privacy, these statutes are not applicable when the person was not a client or a family member of a client. We would like to take this opportunity to educate anyone reading this about our procedures regarding length of stay, insurance and notifications of coverage, and Friday-Sunday residential programming. <br><br>Regarding Length of Stay and Insurance:<br>Customized treatment plans are determined by individual clinical and medical needs and evolve throughout a residential stay. Research proves the longer an individual is engaged in addiction treatment the better success for sustained recovery. We are diligent to secure as many days as possible of insurance on our client’s behalf, and the biggest determinant is their clinical and medical status and details. Historically insurance prefers to move their clients from residential level of care to a less costly option as soon as possible. We always advocate for our clients to get the care they need.<br><br>Regarding Client Schedule on Friday/Saturday/Sunday: <br>Meaningful treatment programming occurs 7 days a week. On Friday-Sunday, a client’s schedule includes, but is not limited to: experiential therapy such as the ropes course and/or art therapy, therapist-led programming, individual therapy, time spent on assignments given during individual and/or group therapy, visitation hours, and various support group meetings. <br><br>Regarding the Billing Office: <br>We must work within the review requirements and schedules of each of the different insurance carriers with which we work. Sometimes they notify us a few days after they’ve denied coverage. As soon as we know, we notify the client or their financially responsible representative. If anyone feels they were not notified appropriately, they are encouraged to call the business office to discuss the dates of notification. If upon review there is merit to the concern, we will absolutely make it right. The business office can be contacted at 940.464.7222.
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