Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Terros Health – Olive Health Center -Primary Care

6153 West Olive Avenue Glendale, AZ 85302
Claim Profile
Terros AZ 85302

About Terros Health – Olive Health Center -Primary Care

Terros, located in Glendale, Arizona, offers drug rehab services and mental health treatment to individuals located throughout the county. Their wide continuum of care ensures an integrative approach that can meet the needs of individuals with various backgrounds and concerns.

Treatment at Tarros addresses the mental, emotional, and physical aspects of addiction and mental health concerns. Programs include residential treatment, intensive outpatient programs (IOP), and medication-assisted treatment.

Residential Treatment
The residential program provides 24/7 supervision. Clients participate in psychotherapy, psychiatric care, educational groups, and skills classes. The average length of the residential program is 25 days.

Intensive Outpatient Program
The intensive outpatient program meets three days per week for three hours at a time. Clients engage in individual therapy and group therapy.

Medication-Assisted Treatment
The medication-assisted treatment program is available to individuals who would benefit from FDA-approved medications in combination with mental health counseling. Clients meet on an outpatient basis with medical staff who provide dosing and clinical therapy.

Latest Reviews

Jen Martin
2 months ago on Google
1
They suck so hard
Mila Peoria
2 months ago on Google
1
Unprofessional. They Don t care about the patient privacy . Rude. And absolutely the worse place for any mental health services.
Terry Hernandez
Reviewed on 02/16/2025
5
First time I met her, very soft spoken, I knew she listens and cares for her patients. Nurse practitioner Bertha Mbatau is very humble , compationate and helpful. Always professional and understands her patient needs. We really like her and my brother has made such great strides in his recovery
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7.5 / 10

Location

Accepted Insurance

Terros Health – Olive Health Center -Primary Care works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.
24-hour icon24-Hour Clinical Care
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.
medically-assisted-detox iconMedically Assisted Detox
The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical behavior therapy in Arizona focuses on acceptance of your reality and behaviors while also attempting to make changes in unhealthy behaviors. It has been shown to be effective for the treatment of anxiety, depression, PTSD, and substance use disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Some nicotine replacement therapy options are available over the counter. Others require a prescription from your doctor. Common forms in Arizona include nicotine patches, gum, and lozenges. Quit smoking medications are also available.

Staff & Accreditations

Staff

Karen Hoffman Tepper

President & Chief Executive Officer

Vanna Campion, MD

Chief Medical Officer

Saffron Carew

Chief Information & Innovation Officer

Karen Carter

Chief of Staff & Chief Compliance Officer

Michael Marion

Chief Financial Officer

Jennifer Nye

Chief Operations Officer

Michael Kurtenbach

Board of Director Chairman

Buffy Wooten

Board of Director Vice Chairman

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (602) 685-6000
Building icon

6153 West Olive Avenue
Glendale, AZ 85302

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Glendale

Left arrow iconBack to AZ

Reviews of Terros Health – Olive Health Center -Primary Care

2.12/5 (109 reviews)
5
Staff
5
Amenities
5
Meals
5
Value
5
Cleanliness
5
26
4
4
3
5
2
3
1
72

Reviews

5
My family

First time I met her, very soft spoken, I knew she listens and cares for her patients. Nurse practitioner Bertha Mbatau is very humble , compationate and helpful. Always professional and understands her patient needs. We really like her and my brother has made such great s ... Read More

Terry H.
Reviewed on 2/16/2025
Staff
5
Amenities
5
Meals
5
Value
5
Cleanliness
5
1

They never return my calls, it takes a long time for me to get my medication, they don't let me talk with any doctor, the person in charge is never available. Nobody in this place has contacted me to explain what the problem is.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (107 reviews)
Brandon Green
2 days ago
1

Never again. I don't know how terros stays in business. It's mind blowing! Communication stinks and the lack of professionalism from few individuals there is disgusting. They are rated 2.2 stars for a reason!

Jesse
1 month ago
1

Lady at front turned my check in into a double check in and my time got set to later, and I paid the co pay early to get it out of the way. Ended up cancelling and they kept the co pay. What the hell just happened???? Is this service more for nothing???

Jen Martin
2 months ago
1

They suck so hard

Mila Peoria
2 months ago
1

Unprofessional. They Don’t care about the patient privacy . Rude. And absolutely the worse place for any mental health services.

MR Rose
4 months ago
5

I personally want to give out a big thank you to a staff member Jason while giving that young man the biggest S/O terros has ever had. What Jason does for that terros clinic on olive is amazing. Jason brings compassion, Hope, and strength to health care. I’ve been a Patient for so many clinics and it’s hard to have a caring and understanding individual who is really trying to make a difference in people’s life. While I sat in the lobby waiting for my appointment I watch that young man run around the clinic working hard while multitasking to check on other patients. The way he talks and shares hope with these people was such a beautiful thing . I told my husband on the way home after my appointment that this young man is going to be the voice for health care in the future if not already.

Earl Jeh
6 months ago
5

Dario Hernandez
6 months ago
1

Just call the office in terros olive and they hang up the phone that's unprofessional if this is how they r with the phone I imagine how they treat the patient first and last time

Steven Ki
9 months ago
3

I've had the worst and most infuriating patient experience ever from this office (and this isn't the first time either). Had a follow up appointment online on Saturday, 4/9/2022. and checked in 10 minutes ahead of time. 10 minutes passed by and still did not receive an email to the webex meeting ID, so I was concerned and called the office to see what's going on. I was told by the receptionist that doctors can sometimes run late for an appointment and that I should receive a call shortly by the MA. 40 minutes passed the appointment and still received no call, so since I was concerned, I called the office again. Receptionist confirmed that I checked in and appointment is still on but transferred me to the MA. The MA denied there was an appointment despite the system and receptionist already confirming it and said she will look into it. Without any warning or follow up, the MA transfer me to the receptionist and that is NOT acceptable! What is wrong with the MA? Instead of actually helping out the patient, she had no answer so she transfers without any warning to escape ownership?? The receptionist stated it may have been a technical issue and suggested to reschedule. As a conclusion, I simply cannot understand how I've experienced a no show on my appointment, despite receiving an email and sms confirmation and checking in. What boggles my mind even more is how unprofessional the staff members are for not following up or taking ownership of their work. If I had never called to follow up, I can't imagine how long I would've waited for an appointment that did not exist. I've wasted my entire morning on this bs. Owner and Office Manager, I hope you're reading this. If you truly care about your patients, please re-train your entire front office staff and instill accountability! This is not acceptable! Update (10/8/2022): Initially gave one star but recent experience has been pleasant. Joyce Kim is an amazing provider and the staff was great. Upgraded to 5 stars. Update (9/7/2024): Had a negative experience because of the disorganized front office staff. Downgraded to 3 stars.

Response from the ownerInvalid relative date format:
Steven Ki,<br>Thank you for reviewing our Olive Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We're happy to hear about your great experience with us. Thank you!
Misterious Jane
9 months ago
1

Giving one star because I can't give zero. I wish I would have read the reviews about this place before ever wasting my time here. I only have insurance for 3 months and time is up and I haven't even seen a Dr . The first time I called, I told them I needed to schedule an appointment with my PCP. They told me I had to go through intake first and didn't have an available intake appointment until a month later. So I finally have my intake appointment and was informed the intake appointment is only for mental health and I could have scheduled with my PCP a month prior. So they scheduled me a PCP appointment the day of my intake, I showed up and they informed me my appointment was over the phone for a facility in tempe. When my appointment was being scheduled I told them I wanted in office at THIS location and gave them the name of my PCP. I rescheduled for today and showed up to my appointment just for them to tell me they "tried to call to confirm" and since I didn't answer they CANCELLED my appointment. Then WHY did I receive a text a few hours before my appointment asking me to fill out paperwork I had already filled out at my last attempt to see a Dr, which terros botched? I also still have not been scheduled a therapist appointment although I received an email with the therapist they assigned me attached to the email stating she was going to call me asap to schedule something. HERE WE ARE THREE WEEKS LATER AND I STILL HAVE NOT RECEIVED A CALL. HERE WE ARE THREE MONTHS LATER AND I STILL HAVE NOT SEEN A PCP. DO NOT WASTE YOUR PRECIOUS TIME AND ENERGY ON THIS OFFICE FULL OF INCOMPATANCE.

Response from the ownerInvalid relative date format:
Thank you for reviewing our Olive Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Brenda Rosas
11 months ago
1

You can't even get through to schedule an appt.

Response from the ownerInvalid relative date format:
Brenda, <br>Thank you for reviewing our Olive Health Center location. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Reggie Davis
11 months ago
5

Jason was great and the rest of the staff was terrific. I totally recommend Terros and Maverick House 🏠 to change your life. If you WANT, n I mean WANT to have your life point in the right direction, finally. They will work a miracle for you.

Response from the ownerInvalid relative date format:
Reggie,<br>Thank you for reviewing our Olive Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We are so happy to hear about your great experience with us. Thank you!
Ann Taylor
1 year ago
1

I used to really believe Terros cared I am in the Medication Assisted Treatment program Have been for almost a decade. All the phone numbers for my nurses were shut off overnight and for days I tried to get someone in the main office to pick up a phone but it just rang and rang. If they cared they would have sent a letter too all of us letting us know they changed the ENTIRE structure of the program and all contact information we had. My anxiety and panic has been at insane levels for a week! You have any idea how this stupid roll out impacted us when we cannot reach our nurse? You are pathetic and out of touch with all of us.You suck.

Response from the ownerInvalid relative date format:
Ann Taylor,<br>Thank you for reviewing our Olive Avenue Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We're happy to hear about your good experience with us. Thank you!
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Terros Health – Olive Health Center -Primary Care

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

FUNE Consulting Services
Phoenix, AZ (602) 468-0355

FUNE Consulting Services

FUNE Consulting Services is an outpatient rehab located in Phoenix, AZ. FUNE... read more.
CODAC at Country Club
Tucson, AZ (520) 327-4505

CODAC at Country Club

CODAC Health Recovery and Wellness - Country Club Road offers outpatient ser... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline