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Verdugo Hills Hospital

1812 Verdugo Boulevard Glendale, CA 91208
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Verdugo Hills Hospital CA 91208

About Verdugo Hills Hospital

Verdugo Hills Hospital, located in Glendale, California is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Specialty rehab programs at Verdugo Hills Hospital include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

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Latest Reviews

Christine Tarbet
2 weeks ago on Google
1
The ED is obviously woefully understaffed. I waited 3 hours, and the waiting room did not budge. I did get blood work, etc., and I was able to see the results on the portal. I finally left, feeling better (but still with symptoms). The waiting room was hot, and the only water available was a water fountain. The nurse who swabbed my nose caused a lot of pain, and I am now congested. A doctor got into an argument with a waiting patient. I would suggest going elsewhere if possible. They charged my insurance company over $3800!!!!! They won’t give you any idea of charges when you are there. I had a blood panel, a UA, and a nose swab. I was told this was triage. I didn’t get any analysis of my results. No interface with the doctor. Just sitting for hours in the waiting room, listening to people saying they were waiting over 6 hours, and panels that cost nothing CLOSE to $3800! I expected maybe $600 for the ED visit. $3800 is a racket. Please stay far away. I am on the hook for almost $600 out of pocket for NO CARE. I tried calling patient experience and waiting for an answer. UPDATE: Patient Experience was supposed to get back to me by 9/19, but I have not heard from them. I have escalated to the Office of Compliance, as the documentation I received was startling. I was billed under two different codes, one of which was a higher complexity code (99284), which requires an in-person exam by an APP. The PA documented it in an MSE, which made it sound like she examined me personally, including subjective observations. She did not see me. I was seen by a male triage nurse. Then, an NP documented that she did not examine me, as I left after 3 hours. I was billed $500 through upcoding for the physician (on top of the over $3800 for the ED visit). The PA also stated in her report that I was experiencing tingling for "weeks." The NP said the tingling was "Intermittent." That is NOT what I presented. I had constant, sudden-onset tingling that wasnt going away. This would change the acuity of the visit and was a patient safety issue. I also received tests that were unnecessary given my symptoms. The tests were not interpreted to me, and I never got the result of the wholly unnecessary pregnancy test, of which I was charged almost $500. I also received no discharge instructions. I have always relied on USC to give proper care and to bill fairly. This has broken my trust as a patient of theirs for 20+ years.
Response from the owner2 weeks ago
Hello, Christine. We are so sorry you didn’t get the service you deserved, yet are grateful you took the time to let us know what happened. We take feedback seriously and want to properly address your concern. Please call our Patient and Family Experience department at your convenience 818-952-2288.
Maritza Umanzor
3 weeks ago on Google
1
Worst Service wait over a year to be told by a Doctor don’t need to get surgery I have a my Collarbone Broken and a lot Pain Have To Find me A Good Orthopedic I believe is a lots Racial going On Terrible I am a Latin American He is Dr Lauren Geler He have make me Sufer Not a Tylenol given Don’t go see him if you white I guess is ok
Victoria Leyva
4 weeks ago on Google
1
I live almost an hour away from this hospital. But the multiple times I’ve been there, I would rate personnel a 10. So I didn’t mind coming from far away. However, yesterday I felt discriminated. I went in because I had a flare. I have autoimmune chronic pancreatitis. The nurses were very giving, doing their job. But the practioner nurse who saw me instead of a doctor, had just giving me pain medication and taken blood work, was so quick in coming to tell me that I would be discharge. I asked her, why would they discharged me without giving me more test, to find out what’s wrong with me. She is stated, “nothing is wrong with you, is just what you always had and you always will. So just talk ti your GI doctor and let him know”, I was stunt and refused to leave, I asked her for a ct scan, she told me she didn’t want to expose me to radiation. What a hypocrite, she didn’t want to treat me, but was worried for having more test on me. I told her to do it and that I wanted to see a doctor. He never came and I was released after 20 minutes of the ct scan which usually takes an hour for the results. I also asked for my urine results and they never told me. I realized there were hardly any Latino patients. The nurses were a mixed, but I felt they had their hands tied and couldn’t do anything. This was my one priority hospital, well not anymore. And it’s ashamed that I didn’t see the latest reviews, which most of them are bad reviews. People read your reviews before picking a hospital.
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Rehab Score

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5.5 / 10

Accepted Insurance

Verdugo Hills Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Armand H. Dorian, MD, FACEP, MMM

Chief Executive Officer

Tadren Kennedy, MPH, MBA

Chief Operating Officer

Mary Virgallito

Chief Quality Officer

Jason Kell

Chief Financial Officer

Tarina Kang, MD, MHA

Chief Medical Officer

Theresa Murphy, RN, MS, CENP

Chief Nursing Officer

Contact Information

Building icon

1812 Verdugo Boulevard
Glendale, CA 91208

Rehab in Cities Near Glendale

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Reviews of Verdugo Hills Hospital

3.1/5 (286 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (286 reviews)
William Norris
2 weeks ago
5

I have had several procedures their over the last 5 years. USC care has been exceptional!

Christine Tarbet
2 weeks ago
1

The ED is obviously woefully understaffed. I waited 3 hours, and the waiting room did not budge. I did get blood work, etc., and I was able to see the results on the portal. I finally left, feeling better (but still with symptoms). The waiting room was hot, and the only water available was a water fountain. The nurse who swabbed my nose caused a lot of pain, and I am now congested. A doctor got into an argument with a waiting patient. I would suggest going elsewhere if possible. They charged my insurance company over $3800!!!!! They won’t give you any idea of charges when you are there. I had a blood panel, a UA, and a nose swab. I was told this was triage. I didn’t get any analysis of my results. No interface with the doctor. Just sitting for hours in the waiting room, listening to people saying they were waiting over 6 hours, and panels that cost nothing CLOSE to $3800! I expected maybe $600 for the ED visit. $3800 is a racket. Please stay far away. I am on the hook for almost $600 out of pocket for NO CARE. I tried calling patient experience and waiting for an answer. UPDATE: Patient Experience was supposed to get back to me by 9/19, but I have not heard from them. I have escalated to the Office of Compliance, as the documentation I received was startling. I was billed under two different codes, one of which was a higher complexity code (99284), which requires an in-person exam by an APP. The PA documented it in an MSE, which made it sound like she examined me personally, including subjective observations. She did not see me. I was seen by a male triage nurse. Then, an NP documented that she did not examine me, as I left after 3 hours. I was billed $500 through upcoding for the physician (on top of the over $3800 for the ED visit). The PA also stated in her report that I was experiencing tingling for "weeks." The NP said the tingling was "Intermittent." That is NOT what I presented. I had constant, sudden-onset tingling that wasnt going away. This would change the acuity of the visit and was a patient safety issue. I also received tests that were unnecessary given my symptoms. The tests were not interpreted to me, and I never got the result of the wholly unnecessary pregnancy test, of which I was charged almost $500. I also received no discharge instructions. I have always relied on USC to give proper care and to bill fairly. This has broken my trust as a patient of theirs for 20+ years.

Response from the owner
Hello, Christine. We are so sorry you didn’t get the service you deserved, yet are grateful you took the time to let us know what happened. We take feedback seriously and want to properly address your concern. Please call our Patient and Family Experience department at your convenience 818-952-2288.
Maritza Umanzor
3 weeks ago
1

Worst Service wait over a year to be told by a Doctor don’t need to get surgery I have a my Collarbone Broken and a lot Pain Have To Find me A Good Orthopedic I believe is a lots Racial going On Terrible I am a Latin American He is Dr Lauren Geler He have make me Sufer Not a Tylenol given Don’t go see him if you white I guess is ok

Victoria Leyva
4 weeks ago
1

I live almost an hour away from this hospital. But the multiple times I’ve been there, I would rate personnel a 10. So I didn’t mind coming from far away. However, yesterday I felt discriminated. I went in because I had a flare. I have autoimmune chronic pancreatitis. The nurses were very giving, doing their job. But the practioner nurse who saw me instead of a doctor, had just giving me pain medication and taken blood work, was so quick in coming to tell me that I would be discharge. I asked her, why would they discharged me without giving me more test, to find out what’s wrong with me. She is stated, “nothing is wrong with you, is just what you always had and you always will. So just talk ti your GI doctor and let him know”, I was stunt and refused to leave, I asked her for a ct scan, she told me she didn’t want to expose me to radiation. What a hypocrite, she didn’t want to treat me, but was worried for having more test on me. I told her to do it and that I wanted to see a doctor. He never came and I was released after 20 minutes of the ct scan which usually takes an hour for the results. I also asked for my urine results and they never told me. I realized there were hardly any Latino patients. The nurses were a mixed, but I felt they had their hands tied and couldn’t do anything. This was my one priority hospital, well not anymore. And it’s ashamed that I didn’t see the latest reviews, which most of them are bad reviews. People read your reviews before picking a hospital.

Honey Brown
1 month ago
1

Horrible service. Waiting for more than 6 hours with a sick elderly person. Constantly being pushed back further and further to service other people is insane. I witnessed something tonight that I've never seen before. A lady gave her urine sample. The nurses never retrieved her urine after she dropped it in the pickup box. They asked her for a new urine sample because they allowed the original one to EXPIRE!!! Taking my love one elsewhere.

angela
1 month ago
1

Worst hospital ever! Doctor tried to give me meds I have bad recations too and tell me it would be okay

Jasson Ramirez
1 month ago
5

T. L. Horse
1 month ago
1

I went to Verdugo Hills hospital for surgery. The air conditioning was broken in my room and it was quite hot in August. Calling a nurse always required at least several calls before somebody showed up. Sometimes it would take 30 minutes for someone to show. The surgeon refused to provide me with adequate pain relief and the first several days were quite painful. Why? It's not like I'm going to get addicted after a few days. The only thing I can conclude is that he is completely indifferent to his patients' pain. Or maybe he's a sadist. He told me in writing to discontinue three of my.medications without bothering to consult with me as to why I was taking them so, for example, he told me to discontinue my anti-nausea medication, apparently thinking that me vomiting nearly every morning was preferable to taking the medication. I looked up the medication and it has virtually no side effects or interactions with other drugs. I guess he's the doctor so he must know best, right? I assume that diagnosing a patient without knowing anything about their medical history is considered unethical. If it isn't it should be. There's no excuse for running a hospital this way and clearly all of upper management needs to be replaced with competent people. I will never set foot in that place if I can possibly avoid it. Likewise I will avoid that doctor unless I have no other choice.

Response from the owner
Hello, we would like the opportunity to address your concern. Please call our Patient and Family Experience department at your convenience 818-952-2288. Thank you.
Melanie Mirzayan
1 month ago
1

Bringing my 62-year-old father to the ED was one of the most distressing experiences I’ve had both as his daughter and as a registered nurse myself. He was in excruciating abdominal pain, unable to sit upright, and could only find some relief by laying flat. I fully understand that emergency departments do not have beds available in the waiting area but in this case, when a patient is writhing and screaming in pain, some level of compassion or accommodation is not only appropriate, it’s necessary. When the charge nurse on duty (female, blonde hair — Kelley) first asked me to help him into a wheelchair, I did exactly that. Once he was in the chair, she walked away and did not return for over 10 minutes. During that time, a couch opened up in the waiting area, and the other patients sitting nearby witnessed how severe his pain was. In an act of kindness and empathy that your staff lacked, they moved their own seats to allow my father to lie down on the couch instead of the emergency room floor, where he had briefly been forced to lay just to relieve the pain. Despite this, when the same nurse finally returned, she loudly stated in a condescending and inappropriate tone — “MY GOD, I said stay in the seat,” speaking to a 62-year-old man in obvious distress as though he were a disobedient child. When I calmly tried to explain that he could not control his pain, her only response was: “Everyone has pain.” Let me be very clear: I did not see a single other patient in that waiting room screaming, sweating, or physically unable to sit upright. This dismissive, cold response was deeply unprofessional and inhumane. After he was finally brought back for evaluation, I was told I could not accompany him. I waited over an hour before I had to ask to be allowed to see him only to find out that my father had already requested a nurse bring me back numerous times and no one ever did. To further compound this unacceptable experience, the “nurse leader” on duty that evening most likely named Kelley l never ONCE approached us there are plenty of cameras to check to see if we were ever approached. I was in that ER for nearly 14 hours, and this person, who holds a charge or leadership title, did not make a single round, check-in, or assessment of my father or me during the entire time. This is not leadership. It is the exact opposite of what patients and their families should expect from a professional, accountable care environment. To make matters worse, my father ultimately required emergency surgery for his condition. The pain he was experiencing was not just severe — it was a clear sign of a serious and urgent medical issue that should have been recognized and prioritized immediately. The delay and lack of compassion in the initial hours of our visit could have easily resulted in a far worse outcome. This entire experience was disgusting. As a nurse myself, I left feeling ashamed for our profession. There was no compassion, no urgency, and no dignity in how my father was treated. If this is what it means to work at USC Verdugo Hills, I’d honestly rather not have a job than tell someone I work there. The lack of human decency, accountability, and care in this department is inexcusable.

Response from the owner
Hello, Melanie. We are so sorry your father didn’t get the service he deserved, yet are grateful you took the time to let us know what happened. We take feedback seriously and want to properly address your concern. Please call our Patient and Family Experience department at your convenience 818-952-2288.
Robinson Fuentes
2 months ago
3

Shar Nicole
2 months ago
1

Extremely Disappointed with ER Experience I had a deeply disappointing experience at this hospital when visiting my adult daughter in the Emergency Room following a serious car accident. I was accompanied by my minor child, and staff refused to allow my minor child to accompany me into the ER. Despite the emotional and physical stress of the situation, they offered no reasonable accommodations, nor any empathy. While we were in the ER, my daughter was never provided with a bed, despite being in visible pain and distress. The attending nurse was rude, dismissive, and lacked basic compassion—which is deeply troubling for someone in a profession that should prioritize patient care and empathy. Her demeanor showed complete disregard for human decency, and she made an already difficult experience worse. When I asked for clarification on hospital policy regarding minors, the staff seemed uninformed and unprepared. The charge nurse, Daisy, gave me a printed policy and stated that my minor child had to wait alone in the lobby with strangers. When I asked how she would handle such a situation personally, she replied, “I wouldn’t bring my children to the hospital.” That response was not only cold but highly unprofessional and dismissive of the realities many parents face. The lack of empathy, poor communication, and unprofessionalism displayed by the ER staff was truly unacceptable. This hospital does not appear equipped to properly care for patients or their families, especially in high-stress situations like an emergency. We will not return. The ER staff, particularly the nurse and charge nurse, demonstrated a clear lack of training, compassion, and professionalism. This is not the level of care anyone should expect from a medical facility

Response from the owner
Hello Shar, your experience is not what we expect from our team, and we would like the opportunity to address your concerns. We do take this feedback seriously, yet it is difficult to respond or review without specific information. If you would like to speak with someone, please reach out to us at 818-952-2288 or Vhh-patientexperience@med.usc.edu.
Shannon Angulo
2 months ago
1

We are still here! We’ve been here for 3-5hrs. My son appears to have broken his ankle. X-rays taken over 2 hrs ago, but no one has come to go over the results! No one has offered him anything for pain. This place was great last time we came. What happened? I see & hear a lot of employees socializing (not with patients). Very disappointing.

Response from the owner
Hello, Shannon. We’d like to offer some options on how we can help remedy your concerns. Our Patient and Family Experience department can be reached at (818) 952-2288 or by email at Vhh-patientexperience@med.usc.edu. We appreciate the opportunity to try to address your concerns.
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