Beacon Health

Nexus promotes itself as a facility offering individualized care, daily therapy, life skills training, and compassionate behavioral support for children with complex needs. Their website paints a picture of a therapeutic environment built on trust, structure, and evidence-based interventions. But that is not the reality we experienced. My child was admitted to their New Directions program at the Dallas location. They have this program at their Houston location, as well. The services they advertise -- and are required to provide in order to bill Medicaid -- were either inconsistently delivered, poorly documented, or didn't happen at all. Despite being paid to provide intensive behavioral therapy and communication support, our child received little more than sedation and confinement. Basic life skills instruction and meaningful engagement were almost nonexistent. Requests for documentation, progress tracking, and behavioral data -- all of which parents are entitled to -- were routinely denied or deflected. Most importantly, I urge every parent to question everything about their use of mechanical and chemical restraints. Ask to see their written policies. Ask what laws and Medicaid regulations govern those interventions. Ask how they monitor, document, and review each incident. In our experience, those procedures were anything but transparent. Parental involvement was minimal, communication was inconsistent, and discharge planning was vague. The program lacked the structure and oversight that would justify the claims they make -- or the funding they receive. Please don't make the mistakes I made! Ask hard questions, request proof, and don't rely on surface-level reassurances. My child left Nexus worse off -- not better -- and families like ours deserve far better than what's being offered behind closed doors.

Our family will be forever grateful to Nexus Children’s Hospital. Our son got the best care and our family was able to rest during his stay. Anytime I needed an update on him, we were able to speak with someone right away. Our concerns were addressed quickly and family was able to visit. We wanted our son to have his medications adjusted in a safe environment and his behaviors monitored. All his needs were met. Nexus Children’s Hospital saved our family. Will’s team will hold a special place in our hearts.

Excelente lugar los terapeutas muy profesionales 👍