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Safe Harbor Behavioral Health of UPMC

1330 West 26th street Erie, PA 16508
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About Safe Harbor Behavioral Health of UPMC

This treatment facility offers an intensive outpatient program and an outpatient program for individuals with substance use disorders.

These outpatient addiction treatment programs use biological, psychosocial, and spiritual factors. Programming uses evidence-based therapy, 12-step groups, and individual and group therapy. Participants can expect to recognize triggers, learn new coping skills, adjust to life in recovery, create a relapse prevention plan, repair relationships strained by substance use, identify new goals, and learn healthier lifestyle strategies.

Similar Rehab Centers

Latest Reviews

Michelle Bish
1 month ago on Google
1
They never answer the phones & when you leave a message they never call you back this place has turned into a joke with uncaring hearts very unprofessional they don't care about the clients they only care about the pay check it's sad & scary what this place has become especially for the mentally ill .
Response from the owner3 days ago
Hi Michelle,

We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your experience with UPMC Western Behavioral Health at Safe Harbor in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Maliha Shakoor
2 months ago on Google
1
Terrible communication. I asked the clerk to talk to billing and they gave me a number that was out of service, and when I called Safe Harbor about it they never returned my call. Therapist was never on time, whether it was her first appointment of the day or last. I had an appointment with her during a winter storm and nobody communicated to me that the facility was shut down for the day, so I drove down there only to see a note on the door that they were closed. Found out later that the therapist wrote in her notes that she “called me and I requested to reschedule,” which never happened. It’s not affiliated with the UPMC app so paying bills and scheduling is a nightmare. I like my PA, but at this point it’s not worth it to stay at this facility.
Response from the owner3 days ago
Hi Maliha,

We’re disappointed to hear about your experience with UPMC Western Behavioral Health at Safe Harbor. The situation you describe isn’t in alignment with our pursuit of excellence. We’d like to receive additional details from patients like you to improve future experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Murtaza Skendari
2 months ago on Google
5
Pro employees.
Response from the owner3 days ago
Hi Murtaza,

Thank you for sharing your positive experience of UPMC Western Behavioral Health at Safe Harbor. We appreciate you reviewing the quality of care that you received.

We hope you have an amazing day!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.1 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Leslie C. Davis

President & CEO

Alison V. Beam

Senior VP & Chief Government Affairs Officer

Timothy R. Billiar, Associate Senior Vice Chancellor for Clinical Academics, University of Pittsburgh

Executive VP & Chief Scientific Officer

Jeanne M. Cunicelli

Executive VP

Contact Information

Building icon

1330 West 26th street
Erie, PA 16508

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Quentin Blount

Rehab in Cities Near Erie

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Reviews of Safe Harbor Behavioral Health of UPMC

2.2/5 (106 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (106 reviews)
Michelle Bish
1 month ago
1

They never answer the phones & when you leave a message they never call you back this place has turned into a joke with uncaring hearts very unprofessional they don't care about the clients they only care about the pay check it's sad & scary what this place has become especially for the mentally ill .

Response from the owner
Hi Michelle,

We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your experience with UPMC Western Behavioral Health at Safe Harbor in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Maliha Shakoor
2 months ago
1

Terrible communication. I asked the clerk to talk to billing and they gave me a number that was out of service, and when I called Safe Harbor about it they never returned my call. Therapist was never on time, whether it was her first appointment of the day or last. I had an appointment with her during a winter storm and nobody communicated to me that the facility was shut down for the day, so I drove down there only to see a note on the door that they were closed. Found out later that the therapist wrote in her notes that she “called me and I requested to reschedule,” which never happened. It’s not affiliated with the UPMC app so paying bills and scheduling is a nightmare. I like my PA, but at this point it’s not worth it to stay at this facility.

Response from the owner
Hi Maliha,

We’re disappointed to hear about your experience with UPMC Western Behavioral Health at Safe Harbor. The situation you describe isn’t in alignment with our pursuit of excellence. We’d like to receive additional details from patients like you to improve future experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Murtaza Skendari
2 months ago
5

Pro employees.

Response from the owner
Hi Murtaza,

Thank you for sharing your positive experience of UPMC Western Behavioral Health at Safe Harbor. We appreciate you reviewing the quality of care that you received.

We hope you have an amazing day!
Derek Smrcka
3 months ago
1

Awful in everyway

Response from the owner
Hi Derek,

We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit to UPMC Western Behavioral Health at Safe Harbor in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Ebony Drew
3 months ago
1

They're not open 24hrs. 8-5 m-f. This place is punishment for being mentally ill and they never respond to bad reviews. I was abandoned by one of the lazy psych nurses. She gave me meds and never checked on me for a year because SHE cancelled every one of my appointments but they all say cancelled by patient. The counselor gas lighted me the whole time and never gave me any advice that I could use because he dismissed all of my symptoms whenever I talked about it. He was only concerned about suicidal thoughts and not with my current quality of life. Now I have to wean myself of meds that never worked in the first place. Thanks Ann and Justin. Zero stars do not recommend.

Michael Schley
3 months ago
1

Dont trust them with my teenager.

Response from the owner
Hi Michael,

We care about your teenager's health and providing the highest level of patient satisfaction. We’d like to receive additional details about their experience with UPMC Western Behavioral Health at Safe Harbor in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Julie Jewels
6 months ago
5

Dr Simora is a God send. He did genesight testing on me and got me on the correct meds. I've never had a problem with anything regarding this facility. I've always received calls back when I leave a message. My meds are always filled. Thank you to all.

Response from the owner
Hi Julie,

Thank you for sharing your kind words about Dr. Simora and UPMC Western Behavioral Health at Safe Harbor. Your feedback is very important to us and valuable to other patients looking for high-quality care.

Take care and have a lovely day!
Thomas Woodward
6 months ago
1

They continue to be over half a month late on my medications AFTER I called 5x. safe harbor is nothing but frustrations

Response from the owner
Hi Thomas,

The situation you describe with UPMC Western Behavioral Health at Safe Harbor doesn’t sound in alignment with our pursuit of excellence. We’d like to receive additional details from you, with the goal of addressing your concerns and improving future patient experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Jessica
8 months ago
5

I have an amazing psychiatrist Mary Beth Moreland who has been helping me with my mental health for over 10yrs

Response from the owner
Hi Jessica,

Thank you for sharing your kind words about Mary Beth Moreland at UPMC Western Behavioral Health at Safe Harbor. Your feedback is very important to us and valuable to other patients looking for high-quality care.

Take care and have a lovely day!
Pennie Nichols
10 months ago
1

Response from the owner
Hi Pennie,

We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your recent experience with UPMC Western Behavioral Health at Safe Harbor in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you in advance for providing us with valuable feedback!
Barbara 1969
1 year ago
4

I thought I received prompt service. Went for intake, psychatric and a group. I had no insurance so I was able to get county funding to cover expenses. Overall my experience was positive.

Response from the owner
Hi Barbara,

We appreciate you taking the time to share about your experience at UPMC Western Behavioral Health at Safe Harbor. Your feedback is very important to us and valuable to other patients looking for high-quality care.

We hope you have a wonderful day!
DumDum
1 year ago
1

Response from the owner
Hi,

Our goal is to provide high-quality patient care and excellent customer service. Based on your low rating, it appears that your visit at UPMC Western Behavioral Health at Safe Harbor didn’t meet your expectations. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative.

Thank you in advance for providing us with valuable feedback!
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