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New Roads Treatment Center

2450 E Fort Union Blvd.
Cottonwood Heights, UT 84121
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About New Roads Treatment Center

New Roads Treatment Center provides therapeutic treatments to support adults with mental health, substance abuse or other psychological issues. They run both inpatient and outpatient levels of care. This outpatient location is in Cottonwood Heights, Utah. They offer tours of their facilities if you’re interested in treatment here. You’ll find their outpatient clinic in a modern, multi-story building with an ample private parking lot. It is also easily accessible by public transit. Please note New Roads does not accept Medicaid or Medicare.

Outpatient Addiction Treatment in Cottonwood Heights

The outpatient programs at New Roads are customized to fit the needs of each client. They offer an intensive outpatient program (IOP) that includes virtual group therapy. I like this option for adults who have busy lives and want the convenience of treatment from home.

Their general outpatient program includes individual therapy. This allows you to work with a trained therapist one-on-one and address the roots of your behaviors.

New Roads also offers a dialectical behavior therapy (DBT) outpatient program that uses DBT in one-on-one settings. This is most effective for folks struggling with borderline personality disorder or other mental illnesses. I appreciate that they also have a psychiatric outpatient program for clients that don’t fit neatly into any of these other programs.

Support for Loved Ones

I really like that New Roads offers several options to support those whose loved ones are in treatment. They have family programs including one called CRAFT. This is a free program for family members and friends who are concerned about someone’s mental health or substance use disorder.

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Fact checked and written by:
Mari Mendoza, BS
Edited by:
Kerry Nenn, BSW

Latest Reviews

Jaime Wiley
3 days ago on Google
1
A few months ago, I began working with Matt seeking treatment for OCD. At first, the program sounded promising and I was excited. I jumped through all of their hoops for about a week. When I went to sign the paperwork, I noticed an arbitration agreement. As an attorney, I know the horrors of these agreements and also know that a treatment center cannot legally deny your treatment for refusing to sign one. I explained my position to their very untrained intake specialist, Vanessa, and she responded that she needed to check with the team and get back to me. After waiting almost another full week, I contacted Matt again and explained my concerns. Matt condescendingly responded, "all of our patients think they know their rights." I responded, "well, I actually do and I find it alarming that you would speak so poorly of your patients seeking treatment." I mentioned that I felt that I was unlawfully being denied treatment for refusing to sign the arbitration agreement. This was enough for Matt to state I was combative and they would not work with me. That conversation made it abundantly clear that this organization is suspicious at best, and I am grateful I did not seek treatment and learn the hard way why they engage in shady practices with arbitration agreements. I would strongly caution anyone considering this center, as they clearly do not view their patients as capable or intelligent and only seek to work with those who do not know how to protect themselves. Edit: in reading the reviews, I now understand exactly why they do not want clients who know their rights. I am sorry to all of you who have been victimized by this horrendous facility.
Anonymous Reviews
3 months ago on Google
1
I was sent to New Roads a few years ago and have been working on rebuilding the life they took from me ever since. My story has been invalidated or dismissed so many times as just "the headspace I was in or due to my "poor choices " I wanted to post this anonymously. From the moment you walk in to the program you are ignored and dismiss. They don't let you have any contact with your support system for at least 2 weeks. They justify this as a way to connect with the community but it's a really a way to make sure you can't leave. I only went to new roads because I was gaslighted by medical professionals into believing there was something seriously wrong with me. New roads furthered the gaslighting by giving me a bpd diagnosis based off one interaction. I began to question my life and was even told by my therapist Matt not to trust my feelings. After 3 long and hard months in residential I was desperate to get back to my support system but like many residents was told that I wouldn't be discharged unless I went to the transitional program. The program didn't offer any benefit, set me even further back in my career, and was not good for my mental health. When I dared complain I got told I I needed to be less willful and "radically accept" my situation. Woman are not protected by the program. I witnessed woman being being stalked and harrassed by the men in the program. When one woman finally got the police involved she was treated so poorly by staff and told they could not take sides. In "not taking sides" the man got off with nothing but a phase drop and the woman was bullied into leaving. Many of the friends I made here have gone on to take their lives. Please know if you are struggling life is worth it but new roads is not. They will drive you further into depression and charge you your savings. You will be blamed for all of it. I have so many more stories but I don't want this post to become too long.
Travis Thompson
3 months ago on Google
1
I don’t understand why and how of all places and of all people mental health facilities/workers seem to be held to such a low standard. It’s all ultimately at a cost to the patients coming to get help and getting the opposite. My therapist went on vacation not long after I started treatment and under served me, the psychiatrist tried to say I had anger issues after being firm on not giving in to my boundary of seeing my own provider, both the clinical and program director don't take your concerns seriously etc etc. Thanks new roads for pulling the rug out from under me and choosing to not help me, way to not do your jobs and be decent human beings. “If you cant find a good one be a good one” is one of many reasons Im becoming a therapist. I did more for the clients as a client than the staff who at times I was a therapist for did. That speaks for itself and volumes about new roads and me.
Response from the owner22 hours ago
We understand it can feel difficult when a therapist takes time away, especially in the middle of the treatment process. Therapy often asks patients to do hard, uncomfortable work, and moments like this can understandably feel challenging.

That said, our clinical team carefully designs each program to prioritize patient safety and long-term recovery. While therapists may occasionally be unavailable, the broader team is always here to provide consistent care and support. Completing treatment is a vital step toward lasting progress, and we strongly encourage patients to stay engaged until the program is finished.

We truly hope you continue to seek the care and support you deserve. If you’d like to talk further or explore resources that may help, please don’t hesitate to reach out to us directly so we can better understand your concerns.

We wish you the very best on your recovery journey.
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enter a drug rehab in Utah, the process usually involves four stages: treatment initiation, early abstinence, maintaining abstinence, and advanced recovery. Treatment methods can rely on medications, counseling, or both, in either an outpatient or inpatient setting.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Eric Schmidt, MSW,LCSW,MBA

CEO

Dr,Michael Measom, MD

Psychiatrist & Medical Director

Anthony Lee

Psychiatrist

DJ Gray, LCSW Therapist

Directot of Outpatient Services

Rachel Schmidt

Director of Operations

Contact Information

Building icon

2450 E Fort Union Blvd.
Cottonwood Heights, UT 84121

Explore Other Centers Near Cottonwood Heights

Reviews of New Roads Treatment Center

3.7/5 (108 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7037037037037 (108 reviews)
Jaime Wiley
3 days ago
1

A few months ago, I began working with Matt seeking treatment for OCD. At first, the program sounded promising and I was excited. I jumped through all of their hoops for about a week. When I went to sign the paperwork, I noticed an arbitration agreement. As an attorney, I know the horrors of these agreements and also know that a treatment center cannot legally deny your treatment for refusing to sign one. I explained my position to their very untrained intake specialist, Vanessa, and she responded that she needed to check with the team and get back to me. After waiting almost another full week, I contacted Matt again and explained my concerns. Matt condescendingly responded, "all of our patients think they know their rights." I responded, "well, I actually do and I find it alarming that you would speak so poorly of your patients seeking treatment." I mentioned that I felt that I was unlawfully being denied treatment for refusing to sign the arbitration agreement. This was enough for Matt to state I was combative and they would not work with me. That conversation made it abundantly clear that this organization is suspicious at best, and I am grateful I did not seek treatment and learn the hard way why they engage in shady practices with arbitration agreements. I would strongly caution anyone considering this center, as they clearly do not view their patients as capable or intelligent and only seek to work with those who do not know how to protect themselves. Edit: in reading the reviews, I now understand exactly why they do not want clients who know their rights. I am sorry to all of you who have been victimized by this horrendous facility.

Anonymous Reviews
3 months ago
1

I was sent to New Roads a few years ago and have been working on rebuilding the life they took from me ever since. My story has been invalidated or dismissed so many times as just "the headspace I was in or due to my "poor choices " I wanted to post this anonymously. From the moment you walk in to the program you are ignored and dismiss. They don't let you have any contact with your support system for at least 2 weeks. They justify this as a way to connect with the community but it's a really a way to make sure you can't leave. I only went to new roads because I was gaslighted by medical professionals into believing there was something seriously wrong with me. New roads furthered the gaslighting by giving me a bpd diagnosis based off one interaction. I began to question my life and was even told by my therapist Matt not to trust my feelings. After 3 long and hard months in residential I was desperate to get back to my support system but like many residents was told that I wouldn't be discharged unless I went to the transitional program. The program didn't offer any benefit, set me even further back in my career, and was not good for my mental health. When I dared complain I got told I I needed to be less willful and "radically accept" my situation. Woman are not protected by the program. I witnessed woman being being stalked and harrassed by the men in the program. When one woman finally got the police involved she was treated so poorly by staff and told they could not take sides. In "not taking sides" the man got off with nothing but a phase drop and the woman was bullied into leaving. Many of the friends I made here have gone on to take their lives. Please know if you are struggling life is worth it but new roads is not. They will drive you further into depression and charge you your savings. You will be blamed for all of it. I have so many more stories but I don't want this post to become too long.

Travis Thompson
3 months ago
1

I don’t understand why and how of all places and of all people mental health facilities/workers seem to be held to such a low standard. It’s all ultimately at a cost to the patients coming to get help and getting the opposite. My therapist went on vacation not long after I started treatment and under served me, the psychiatrist tried to say I had anger issues after being firm on not giving in to my boundary of seeing my own provider, both the clinical and program director don't take your concerns seriously etc etc. Thanks new roads for pulling the rug out from under me and choosing to not help me, way to not do your jobs and be decent human beings. “If you cant find a good one be a good one” is one of many reasons Im becoming a therapist. I did more for the clients as a client than the staff who at times I was a therapist for did. That speaks for itself and volumes about new roads and me.

Response from the owner
We understand it can feel difficult when a therapist takes time away, especially in the middle of the treatment process. Therapy often asks patients to do hard, uncomfortable work, and moments like this can understandably feel challenging.

That said, our clinical team carefully designs each program to prioritize patient safety and long-term recovery. While therapists may occasionally be unavailable, the broader team is always here to provide consistent care and support. Completing treatment is a vital step toward lasting progress, and we strongly encourage patients to stay engaged until the program is finished.

We truly hope you continue to seek the care and support you deserve. If you’d like to talk further or explore resources that may help, please don’t hesitate to reach out to us directly so we can better understand your concerns.

We wish you the very best on your recovery journey.
Abbigael Luchs
3 months ago
3

Great program, but their communication was a headache. You have to ask and keep asking for pretty much everything. Calls of mine were not returned, I had to reach out for program info and paperwork that ended up in spam. I received emails from people that just said “join this zoom meeting” with zero context and zero pre-scheduling. I was told to consider a prescription that, upon research, showed no significant difference in treating my condition. Some group leaders were very professional, others were very not. All in all, decent experience, just unnecessarily difficult.

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