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SouthWest Health Corp – Hospital Metropolitano

Edificio Val Harbor Suite 105, Avenida Gonzalez Clemente 445
Mayaguez, PR 00682
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Illustration of a multi-story medical detox center and inpatient drug rehabilitation hospital.

About SouthWest Health Corp – Hospital Metropolitano

SouthWest Health Corp – Hospital Metropolitano, located in Mayaguez, Puerto Rico is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and 12-step therapy.

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Latest Reviews

Jennifer Soto
1 month ago on Google
5
El pasado 27 de julio estuve en sala de emergencias con mi madre que sufrió una caída y se rompió la muñeca. El trato en sala de emergencias fue excelente, de que hay que tener paciencia y esperar, pues sí hay que esperar, pero le hicieron varias radiografías, le administraron medicamentos para el dolor y el doctor de turno contactó al ortopeda para que evaluara a mi madre. Antes del mediodía del día siguiente ya mi madre estaba en sala de operaciones con el ortopeda. No me quejo para nada del servicio, todo fue súper diligente. Agradecida con el doctor de turno y enfermeras/os de sala de emergencias por el trato.
Rafael Valderrama
2 months ago on Google
5
It's a great hospital
Frankie Umpierre
5 months ago on Google
5
Deseo dejar este buen review específicamente al Banco de Sangre del hospital, estaba buscando donde donar y el mismo doa qué llame para la cita, rápidamente el personal del banco sangre me contacto luego de dejar un simple mensaje en la grabadora con nombre y teléfono. Muy amables el personal lo recomiendo además de donar también hacen flebotomy therapy. Excelente 💪
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.3 / 10

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Karen Z. Artau Feliciano, M.H.S.A.

President

Francisco Parés Alicea

CFO

Raquel Ortega Mangual

VP of Human Resources

Miglisa CapĂł Suria, LLM

VP Legal

Luis A. Berdiel Torres, M.B.A., M.H.S.A.

VP of Operations

Myrta E. ValentĂ­n Santiago

VP of Marketing & Advertising

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact SouthWest Health Corp – Hospital Metropolitano.

Contact Information

Building icon

Edificio Val Harbor Suite 105
Avenida Gonzalez Clemente 445
Mayaguez, PR 00682

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Reviews of SouthWest Health Corp – Hospital Metropolitano

2.44/5 (416 reviews)
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Google Reviews

2.44 (416 reviews)
Ana H Méndez Soler
1 week ago
5

Yamilet
2 weeks ago
1

🚨Pesimo Servicio, si usted se puede atender en otro lugar hagalo en este Hospital el servicio es pesimo si se va a operar desde admisiones no saben lo que hacen mandan a los pacientes a sala de operaciones y la persona que esta alla con 0 empatia los recibe de mala manera aqui el servicio es asqueroso Mejor ni venga!

Wanda Santaliz
3 weeks ago
1

Mi opinión es que deben tener personal con más sentido de urgencia principalmente en el área de emergencias. Mi esposo estuvo siendo atendido por un posible infarto, se comenzó a sentir mal estando en emergencias y cuando lo informo, nadie se alarmó, me tenían como la papa caliente de aquí a allá para que yo misma buscara al médico y le informara. Luego cuando llegan al fin donde él, con una santa calma increíble. Allí el paciente que esté solo, literalmente se muere antes de que lo auxilien. Las mayoría de las enfermeras se ven con muy poca experiencia o profesionalismo. Eso sin mencionar el área de “recovery” específicamente de cateterismo. Allí no orrientan bien a los pacientes y mucho menos a los familiares. Nos hacen esperar largas horas prometiendo un cuarto que nunca llega. Pésima comunicación y profesionalismo. Los pacientes los dejan basicamente solos y mal orientados, sin agua ni alimentos dignos. Ni siquiera le comunican a los familiares para poder llevarles aunque sea comida. No hablan con honestidad y cuando le haces alguna pregunta, a todo el mundo le dicen; si si ya mismo pero ese ya mismo nunca llega. Para dar un cuarto se tardan en cantidad y la razón que siempre dan es que “lo están limpiando” o le “están poniendo cortinas” pero las áreas más sucias no pueden estar. Honestamente al menos en esa área de recovery hay CERO comunicación efectiva entre enfermero, médico, paciente y familiar. En definitiva nunca supimos los resultados de todos los análisis. Mi esposo decidió irse porque ya no aguantaba la mediocridad de servicio. Yo estuve largas horas sin dormir ni comer porque solo me decían si, sale ya mismo para el cuarto y eso nunca pasó. Es triste porque es el hospital que más cerca tenemos, pero lo recomiendo como última opción para ser atendido.

Osvaldo Torres Rodriguez
4 weeks ago
1

A quien pueda interesar Bueno llegue el 23 de agosto a las 6:00pm en sala de emergencias y me atendieron bien hasta ahí me dicen que tengo que quedarme hasta el dia para que me hagan mas estudios y desde que me subieron al area de espera luego de ser sometido a un cateterismo a las 12:00pm me dejan en espera y las enfermeras solo me decían ya mismo te subiemos al cuarto para que esperes las 24 horas. Luego de esperar hasta las 3:00pm una de las enfermeras de ese turno me comienza a contestar que ya mismo me suben al cuarto y llegan las 5:00pm vuelvo y pregunto amablemente que si falta mucho lo cual me contesta que a las 8:00seguro me llevan a la habitacion lo cual le contesto que varias veces he recibido la misma respuestas pero con diferentes horas lo cual procedo a decirle a su compañera que quiero hablar con un doctor de turno para firmar un relevo de responsabilidad lo cual ella me dice lo llamare lo cual nunca hizo y yo vuelvo a pedirle que por favor llame a un docto o a alguien encargado para eso entonces ahi llamaron a un mujer residente de ese hospital la cual llego y me entregó unos papeles de relevo de responsabilidad. Lo firmo y luego procedo a irme ya que no hubo etica profecional ya que mentir rompe la etica profesional de un enfermero. Solo pido encarecidamente que haya una mejor supervision ya que la mayoría de las veces nuestra vida depende de elllo.

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