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BHN The Carson Center

77Mill street
Westfield, MA 01085
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2
Top 10 Rehab in Westfield
Rehab Score
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
7.66 / 10
2
Top 10 Rehab in Westfield
Rehab Score
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
7.66 / 10

About BHN The Carson Center

Part of the Behavioral Health Network, a nonprofit regional provider, BHN The Carson Center is an outpatient rehab center in Westfield. Adults of all genders are admitted to this nonprofit community behavioral health center for mental health and substance use care, and services are offered in English and Spanish.

BHN and the Carson Center merged in 2015, and the Westfield site has been part of that network since then.

Crisis Care in Westfield

Crisis assessment and stabilization at Carson Center are available 24 hours a day, every day of the year, and same-day services are offered. Monday to Friday walk-in hours are 8am to 8pm, and Saturday and Sunday hours are 9am to 5pm.

A person in crisis can be assessed and stabilized on the day they come in, and the service stays available through the night and on Saturday and Sunday.

The center is set up for people with MassHealth or Health New England insurance.

Facility Overview

Bed icon 8
Number of Available Beds

Latest Reviews

Mike Bein
4 months ago on Google
5
An amazing resource for the people in and around the westfield area
Response from the owner2 weeks ago
Hi Mike, thank you for taking the time to share your review. We’re grateful to be part of the Westfield community and to support those who need us.
That camara guy
4 years ago on Google
5
I meet some really kind hearted people here during my time if need it's not easy having social anxiety, depression, PTSD , Anger problems and an alcoholic yep am a total train wreck but BHN stuff has been very supportive I hope the company takes care of there employees
River Green
4 years ago on Google
5
I have been receiving services for the last 2 years after alot of past trauma the stuff I had were really great and it feels good to have support
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

BHN The Carson Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

The Carson Center treats mental health and substance use together, with care for children, youth, adults and families.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Mental health services are essential during treatment for drug and alcohol addiction, whether you receive treatment in an inpatient or outpatient setting. While receiving inpatient care, you can expect to have round-the-clock access to mental health therapists and medical staff. Additionally, you will likely receive a number of different therapies and mental health options like individual and group counseling, addiction and relapse prevention education, and coping skills training.

Programs

Adults are among the groups served here, alongside children, youth and families dealing with mental health and substance use issues.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Steve Winn, Ph.D.

President & CEO

Dr. Sara Brewer

Medical Director

Randie Caetano Cadigan

VP, Care Management

Jessica DeFlumer, MA

Executive VP

Stewart Joslin

CFO

Jennifer Moore, LICSW

Clinical Director, Privacy Officer

Ruth A. Potee, MD, DFASAM, FAAFP

Medical Director, Substance Use Disorders

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 234852

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact BHN The Carson Center.

Contact Information

Building icon

77Mill street
Westfield MA, 01085

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Reviews of BHN The Carson Center

2.81/5 (21 reviews)
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Google Reviews

2.81 (21 reviews)
Mike Bein
4 months ago
5

An amazing resource for the people in and around the westfield area

Response from the owner
Hi Mike, thank you for taking the time to share your review. We’re grateful to be part of the Westfield community and to support those who need us.
Wandering Onigiri (Xamora)
10 months ago
1

If a mental health facility cant even be accessed via bus line in the first place, that tells me all I need to know about how little the organization cares for its community and the clients that need genuine, uncondtional help. Are they not aware of the statistics surrounding mental health and poverty? Im simply just not understanding such an easily avoidable blunder. Especially with the current times we're in where mental health and disabilities are heavily villanized, shamed, and discriminated against. Constantly. It's even worse if you're lucky enough to be a "brown toned" individual, to put it nicely, living in this very specific town. I personally would certainly stay away from any practice that seems to gatekeep their services from the "less deserving". Good luck to you all though! Some individuals may not care, but that doesnt make us any less WORTHY and deserving of genuine, consistent, and comppasionate care.

Damian Heroux
1 year ago
2

Therapy should be available to whoever needs it. I have had my fair share of problems with BHN but overall the experience has been fine. I'd say if you get Molly Kong as a med provider probably ask to swap because she dropped me for missing an appointment due to my indoor cat getting out of the house. After waiting for another provider she took me back again but then cancelled on the day of the first appointment and dropped me as her patient with someone in the office sitting my previously missed appointment as the reason. Why take me back in the first place then? There are no such things as extenuating circumstances with her. Best of luck to everyone for finding the right person.

Hrrlvr
2 years ago
1

Had a virtual appt, no link sent, no call, called to find out why and was told I was marked as a no show. Was by home phone & cell phone with husband next me, nothing. Never missed an appt in 10 years. Check your providers, this is not the first time this provider has messed up on an appt with me. I had an appt once in the morning and was called at 5pm. Very upset as they kick you out after a few no shows

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BHN The Carson Center FAQs

What insurance does BHN The Carson Center work with?

MassHealth and Health New England are the named plans. The centers were designed to streamline and shorten wait times for people seeking behavioral health treatment with those insurances.

What languages are services available in?

English and Spanish. Services are available in both languages, with same day services, extended hours and around-the-clock crisis assessment and stabilization every day of the year.

When can you walk in for care?

Walk-in care runs weekdays from 8am to 8pm and weekends from 9am to 5pm, at both locations. Same day services and extended hours are available, and crisis assessment and stabilization run around the clock, every day of the year.

How did The Carson Center become part of BHN?

The Carson Center joined BHN in a 2015 merger, bringing the legacy Valley Human Services with it. That merger brought the center into Behavioral Health Network, a nonprofit regional provider of behavioral health services for adults, children and families.

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