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Scripps Mercy Hospital

4077 5th Avenue San Diego, CA 92103
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Scripps Mercy Hospital CA 92103

About Scripps Mercy Hospital

The medication-assisted treatment program is a drug rehab program that provides individuals struggling with opioid use disorder evidence-based treatment in an outpatient setting. Clients are given FDA-approved medications in combination with mental health counseling, case management, and relapse prevention services.

The inpatient program is an acute care program that offers short-term assistance to adults who are at risk of harming themselves or others. Mental health management services are provided, along with discharge planning to help individuals get into an outpatient level of care for ongoing treatment.
The outpatient program offers individuals mental health counseling, referrals to other programs, group therapy, and psycho-educational classes.

Scripps Mercy Hospital Accepts most major medical insurance plans, including Magellan, United Healthcare, Cigna, Beacon, and more. Out-of-network benefits may vary, so it’s important to verify coverage with the provider before starting treatment.

Latest Reviews

Sergio Salazar
2 weeks ago on Google
1
Your EKG machines are faulty. You are putting lives at risk of getting a heart attack. X rays dont show heart failure, are you guys that incompetent????
Lisa Morales
2 weeks ago on Google
5
The staff here was very considerate.
Response from the owner2 weeks ago
Hi Lisa, thank you for taking the time to leave us this thoughtful feedback! Have a great day!
Not TheOne
3 weeks ago on Google
2
I’m writing this review because of an experience that still sticks with me. For context, I’m a recovering addict and have been sober for over 6 years now. When I came to Scripps Mercy, the staff at check-in were actually kind and helpful, and I really appreciated that. The problem was once I got into my room. I had been waiting for quite a while with no assistance, so I asked a doctor (an Asian gentleman) if he could help me. I don’t remember if it was for trouble breathing or in pain, but I do remember his response clearly it was dismissive and hurtful. He told me, “I’m not going to help you, I’m not giving you drugs.” That moment broke me. I wasn’t there looking for drugs I was there because I needed real medical care. To be brushed off and stereotyped like that was painful and humiliating. I ended up leaving in tears. The one bright spot was the support I received from a woman working there who was also helping me in my sobriety journey. Without her, I don’t know if I’d be here today, and I’ll always be grateful for her kindness. Because of her and the check-in staff, I didn’t give this review one star. But the way I was treated by that doctor is something I can’t forget. Patients especially those in recovery deserve compassion, not judgment.
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Rehab Score

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6.2 / 10

Accepted Insurance

Scripps Mercy Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Chris Van Gorder, FACHE

President & CEO

Thomas Buchholz, MD

Corporate Senior VP & Medical Director

Eric Cole

Corporate Senior VP

Bradley Ellis

Corporate Senior VP & Chief Legal Officer

John B. Engle

Corporate Senior VP & Chief Development Officer

Carl Etter

Corporate Senior VP & Regional Chief Executive

Tom Gammiere, FACHE

Corporate Senior VP & Regional Chief Executive

Anil N. Keswani, MD

Corporate Senior VP, Chief Medical & Operations Officer

Contact Information

Building icon

4077 5th Avenue
San Diego, CA 92103

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Miakayla Leaverson, BS

Reviews of Scripps Mercy Hospital

3.2/5 (681 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (681 reviews)
Sergio Salazar
2 weeks ago
1

Your EKG machines are faulty. You are putting lives at risk of getting a heart attack. X rays dont show heart failure, are you guys that incompetent????

Lisa Morales
2 weeks ago
5

The staff here was very considerate.

Response from the owner
Hi Lisa, thank you for taking the time to leave us this thoughtful feedback! Have a great day!
Clyde Skipper
3 weeks ago
3

Response from the owner
Hi Clyde, we’d like to learn more about your experience. Please email your full name, contact information, and a copy of your review to patientfeedback@scrippshealth.org so we can reach out to you. Thank you.

– Scripps Patient Feedback Team
Not TheOne
3 weeks ago
2

I’m writing this review because of an experience that still sticks with me. For context, I’m a recovering addict and have been sober for over 6 years now. When I came to Scripps Mercy, the staff at check-in were actually kind and helpful, and I really appreciated that. The problem was once I got into my room. I had been waiting for quite a while with no assistance, so I asked a doctor (an Asian gentleman) if he could help me. I don’t remember if it was for trouble breathing or in pain, but I do remember his response clearly it was dismissive and hurtful. He told me, “I’m not going to help you, I’m not giving you drugs.” That moment broke me. I wasn’t there looking for drugs I was there because I needed real medical care. To be brushed off and stereotyped like that was painful and humiliating. I ended up leaving in tears. The one bright spot was the support I received from a woman working there who was also helping me in my sobriety journey. Without her, I don’t know if I’d be here today, and I’ll always be grateful for her kindness. Because of her and the check-in staff, I didn’t give this review one star. But the way I was treated by that doctor is something I can’t forget. Patients especially those in recovery deserve compassion, not judgment.

Samuel Sanchez
1 month ago
1

From Oregon, stuck in San Diego for the moment and brought my wife here because she is 12 weeks pregnant. Aside from the case manager, Angelina who was great. The front desk and initial check in nurse were extremely rude to her. Basically told her situation wasn't an emergency. The doctors completely blew us off and set us up an appointment at a clinic they knew wouldn't take our Oregon insurance but gave us emergency insurance that also, ISN'T ACCEPTED AT A CLINIC. I ended up taking her to Sharp Hospital and guess what, my wife has a hemerage in which could have caused a miscarriage and this could've been found out 2 days before hand if Scripps Hospital doctors didn't completely disregard us in the first place. Also, we were checked in well before a few other patients but those patients whom were laughing and smiling and clearly weren't pregnant or in any dire emergency situation got attended to first. This hospital is horrible. The staff is stuck up. Heard nurses and doctors joking about other patients complaints and conditions. They did absolutely nothing for my pregnant wife. Do better.

Response from the owner
Hi Samuel, we’d like to learn more about your experience. Please email your full name, contact information, and a copy of your review to patientfeedback@scrippshealth.org so we can reach out to you.
– Scripps Patient Feedback Team
Carolynn Crooks Mueller
1 month ago
5

Great experience if you have to go to the hospital.

Response from the owner
Hi Carolynn, thank you for the great review of Scripps Mercy Hospital San Diego! We wish you all the best!
Alma Acosta
1 month ago
5

I went in for chest pain. The experience I had was wonderful. Starting from the security guards at the entrance to the last nurse that accompanied me to the exit. Thank you for taking care of me.

Response from the owner
Hi Alma, thank you for taking the time to leave us this thoughtful feedback! Have a great day!
Brian Boyd
1 month ago
5

I was born there in 1957. My mom had a hard delivery but said it was otherwise a good experience. Her doctor was amazing.

Response from the owner
Hi Brian, we greatly appreciate your positive review! Take care!
Steve DeBellis
1 month ago
2

Very poor ER experience. We are not from San Diego and this was the closest hospital to where we were staying. The check-in process was quick, but after that it became radio silence for three hours, with only two people being called in during the entire duration we sat there. When we arrived the waiting room barely had any other patients, and over the course of three hours it filled almost to capacity. My spouse was at a pain level 10 and we were told there was nothing they could do, but we were "at the top of the list". Another hour and a half passed and we still were not called in. This was unacceptable. Plenty of staff and security walking around, but no one seemed to care about us or any of the others in pain in the waiting room.

Response from the owner
Hi Steve, we'd appreciate the chance to connect with you further. When you're able, please send your full name, contact details and a copy of your review to patientfeedback@scrippshealth.org.

– Scripps Patient Feedback Team
Tracie Woodley
1 month ago
2

EMERGENCY ROOM- First HATS OFF to the 2 WONDERFUL COMPASSIONATE Security Guards working in the emergency room entrance on Wednesday 7/23/25! I was literally crying tears trying to walk into the emergency room, and both security guards welcomed me compassionately. My back was in the worst pain I had ever experienced. Upon leaving those same two security guards in the emergency room called a courtesy shuttle for me and the most kind, compassionate gentleman named Manuel ( I believe was his name) drove me to my car and I’m forever grateful. I feel I was not taken care of correctly. I am a Scripps member and I have nothing but great things to say about Scripps, but the emergency room at this hospital Treated me as if I were asking For drugs as a drug user. I am a 53-year-old lady who does not do drugs, and I was in the most excruciating pain of my life and all they did was offer me Tylenol, Advil, and some icy hot patches for my back. They Refused to take x-rays. I understand that can be expensive but to refuse x-rays when I’m literally crying and can barely walk in so much pain. I left the hospital more frustrated and angry than I did when I was in there. There was a nurse who I know was a diabetic herself - a young beautiful nurse or Practitioner who was so sweet and compassionate and administered a Muscle relaxer shot in my arm. I was blessed to receive her because It seemed like I was bothering everybody else. The doctors hardly spoke to me and were more interested in yelling at the man in my room about his recent drug use. I understand they are located downtown, but this was ridiculous and unlike any other emergency room I’ve ever visited in my life. There were no people in there upon my arrival and I will never go back no matter what.

Response from the owner
Hi Tracie, we'd appreciate the chance to connect with you further. When you're able, please send your full name, contact details, and a copy of your review to patientfeedback@scrippshealth.org.

– Scripps Patient Feedback Team
Lance Henderson
1 month ago
1

I used to think this place was good... But I learned last night it's either their way or the highway and you get AMA (leaving against medical advice)... They violated my rights to care by refusing to help me with my leg because I wouldn't let them stick needles in me and hook me up to an IV... Matter of fact the whole reason I came to the hospital was because I got hit in my leg and couldn't walk on my leg, that had nothing to do with the reason that she was making up for wanting to stick needles in me.... a totally unrelated not even an issue it was a sunburn I know for a fact she wanted to make it into like it was a blood disease which I had been to the hospital three times that month and they had done extensive test on my blood and I already know that she didn't know what she was talking about for one because she wouldn't listen to me, but yet told me I would have to leave AMA if she couldn't do what she wanted to with me... Well she was a horrible ER doctorl because she wouldn't listen to anything I said so I would not trust her with her opinion at all! This place made me so angry tonight and I got no help for my leg I'll have to go to another ER hopefully a better one than this!

Response from the owner
Hi Lance, we'd appreciate the chance to connect with you further. When you're able, please send your full name, contact details, and a copy of your review to patientfeedback@scrippshealth.org.

– Scripps Patient Feedback Team
Amber Du Vall
1 month ago
5

I cannot say enough about the wonderful treatment I received at Scripps Mercy hospital in Hillcrest today. I am a recovering addict and sometimes in the medical field we get treated with a stigma that exists so I was expecting a much different experience. From the gentlemen at reception and in triage to my super sweet ( and cool) nurse Sarah P. and my doctor Scott Freiwald I felt so respected and cared for. So THANK YOU! Believe it or not you may have saved my life things have been kind of rocky learning to acclimate to my new life help like this helps me not want to give up . Sincerely, Amber DuVall

Response from the owner
Thank you, Amber, for sharing such a meaningful review. We’re honored to hear how respected and cared for you felt by our team at Scripps Mercy San Diego, and we’re proud to have been part of your journey. We’ll be sure to share your kind words with our site leadership team. Take care!
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