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Fairview Health Services

1151 Silver Lake Rd. New Brighton, MN 55112
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Fairview Health Services MN 55112

About Fairview Health Services

The M Health Fairview Clinic is an outpatient medical center in New Brighton, Minnesota. It’s a multi departmental health care center that has a lot of services from primary care to lab services and even a pharmacy onsite. One of their departments is their mental health unit, which can offer outpatient treatment for drug and alcohol addiction.

As an outpatient center, this facility helps with addiction through individual counseling sessions. They don’t have a pre-established addiction program, which can be a positive because it means that your treatment plan will be built around you and what you need rather than trying to fit you into a program that might not suit you. They can treat adults here as well as kids and teenagers.

It’s important to note that since this is outpatient therapy, it’s best for if your addiction is mild enough that you don’t need support around the clock like in residential rehab or a rigorous program like an intensive outpatient program or IOP.

I noticed that they have some handy convenience features here. They have online scheduling and telehealth appointments as well as an app for delivering your results and medical information. Plus, they can integrate your addiction treatment with your medical care and mental health care since you can get all of these within the same clinic.

The client reviews about this clinic are varied. Several clients say they have had issues with communication from the front desk staff like scheduling issues or miscommunications about when they need to arrive and other details. But there are also many clients who say that their experiences here have been smooth, and that they’ve gotten the care they needed.

Facility Overview

Bed icon 40
Number of Available Beds

Latest Reviews

van tran
3 months ago on Google
1
They cancelled the appointment when I am in the lobby checking in without considering the severity of my injury.
Neil O'Mara
3 months ago on Google
1
I recently visited M Health Fairview for what I expected to be a routine consultation regarding seasonal depression. Unfortunately, my experience was far from satisfactory due to significant issues with their billing practices and the overall briefness of the consultation, which did not match the level of billing. I had a straightforward 9 minute appointment involving a self-diagnosis of seasonal depression and a prescription being issued as a result. They ended up coding the 9 minute appointment as "moderate complexity" involving "complex medical decision-making" and implied that the session was 45-59 minutes long, resulting in a $721 charge for a 9 minute appointment. I figured that surely there must be some mistake, as the M Health Fairview website advertises that E-Visits cost between $52-$167, yet after submitting a coding appeal, they simply wrote a letter stating that the coding was correct. It has been two months, and I'm still fighting M Health Fairview over this poor reflection of M Health Fairview's transparency and billing integrity. I am disappointed by this experience and hope that future patients are spared by such billing discrepancies. I would caution anyone considering this clinic to be wary of possible overcharges and to verify all billing codes carefully.
A W
3 months ago on Google
5
My previous clinic (downtown mpls) closed and so I made an appointment with Janet for my annual checkup based on reading about her background and experience. I did have to wait a while past my appointment time to be seen, however the care I received was well worth it. The nurse that took my vitals was kind and warm, and asked good questions. She gave me my most painless flu shot I ve ever had! I had prepared some health questions for Janet and she listened to all my concerns, and provided knowledgeable care. I did not feel like I was being rushed, and left knowing I had found my new doctor.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

employee-assistance iconEmployee Assistance Program

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

James Hereford

President & CEO

Sameer Badlani, MD, FACP

Executive VP & Chief Strategy Officer & Digital Officer

Bob Beacher, RPH

Executive VP & Chief of Shared Clinical Services

Joe Gaylord

Executive VP & CFO

Kathy LeBrew

Executive VP & Chief Transformation Officer

Andrea Mokros

Executive VP & Chief Public Affairs Officer

Jeoff Will

Executive VP & COO

Patrick Adams

VP & Chief of Staff

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (763) 268-0400
Building icon

1151 Silver Lake Rd.
New Brighton, MN 55112

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Peter Lee, PhD

Rehab in Cities Near New Brighton

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Reviews of Fairview Health Services

3.13/5 (64 reviews)
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Reviews

1

It's 2023 and this place still forces the wearing of The Mask. The covid fear theatric show is over but this clinic didn't get the memo yet. Time for me to find a new health clinic that is not in love with The Mask anymore. Some other medical and dental places I go to have w ... Read More

Reviewed on 1/10/2023
1

Bad center, they make you wait too much time to wait for an appt. Also, they are very rude, seems like they don't want to work there. If you aren't happy working somewhere, you should piss off!

Reviewed on 2/27/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (62 reviews)
Manisha Pun
2 months ago
5

van tran
3 months ago
1

They cancelled the appointment when I am in the lobby checking in without considering the severity of my injury.

Neil O'Mara
3 months ago
1

I recently visited M Health Fairview for what I expected to be a routine consultation regarding seasonal depression. Unfortunately, my experience was far from satisfactory due to significant issues with their billing practices and the overall briefness of the consultation, which did not match the level of billing. I had a straightforward 9 minute appointment involving a self-diagnosis of seasonal depression and a prescription being issued as a result. They ended up coding the 9 minute appointment as "moderate complexity" involving "complex medical decision-making" and implied that the session was 45-59 minutes long, resulting in a $721 charge for a 9 minute appointment. I figured that surely there must be some mistake, as the M Health Fairview website advertises that E-Visits cost between $52-$167, yet after submitting a coding appeal, they simply wrote a letter stating that the coding was correct. It has been two months, and I'm still fighting M Health Fairview over this poor reflection of M Health Fairview's transparency and billing integrity. I am disappointed by this experience and hope that future patients are spared by such billing discrepancies. I would caution anyone considering this clinic to be wary of possible overcharges and to verify all billing codes carefully.

A W
4 months ago
5

My previous clinic (downtown mpls) closed and so I made an appointment with Janet for my annual checkup based on reading about her background and experience. I did have to wait a while past my appointment time to be seen, however the care I received was well worth it. The nurse that took my vitals was kind and warm, and asked good questions. She gave me my most painless flu shot I’ve ever had! I had prepared some health questions for Janet and she listened to all my concerns, and provided knowledgeable care. I did not feel like I was being rushed, and left knowing I had found my new doctor.

G J
4 months ago
5

Great clinic, friendly staff, and punctual.

Stuart Raymond
5 months ago
1

I've been coming here for a few years and I'm pretty fed up with their shotty practices. The doctors give you the bare minimum of a check up. They seem to be inconvenienced when asked a question. And then they have the gall to tack on additional charges for the least amount of service. And then to add insult they now decided to claim they assessed something that never got assessed. No joke! A complete rip off. They are the worst case example of America's failing healthcare industry. The insurance companies and hospitals are run on a for-profit model and it puts the nurses and doctors in precarious positions. Prior visits I took this into account but there comes a moment when it's painfully obvious that the rot has now seeped into the poor souls stuck in here. Urge your local governments to do something about it. Save the doctors. Save the nurses. Abolish the health care cabal. Vote for universal healthcare.

Cad Lac
9 months ago
4

This place is remarkable!

2 !
1 year ago
1

I arrived 15 mins early at my appointment at the New Brighton Fairview location and was denied to be seen by the doctor. The lady at the desk was uncaring and rude since I was actually on time for my appointment, this is so unacceptable!! Then they lied and said you're late and I had to be 30mins early, this was never told to me when it was scheduled via phone customer service. Then Lona Caires sent a letter lying like I was a no show to add insult to injury. Nobody gave me answers why an if so to be an extra 15 minutes early wasn't told to me. then the lady at the desk balantly shrugged her shoulders. How is this healthcare for patients when the staff and doctors only care about their bad practices and not patients health?

Brigid O'Brien
1 year ago
5

I had a great experience here last week. It was my first time at this clinic and I thought the check-in was smooth, my PCP was thorough and kind, and the woman who did my lab work made me feel very at ease. Will continue coming here

Steph Fish
1 year ago
5

I have repeatedly had a great experience with Janet Q as my provider. She listens, never rushes me, and is down to earth. Her nurse is also fantastic! I have never had a bad experience with this site!

Rebekah Hartman
1 year ago
1

Update: I went in again for a same day appointment with CRYSTAL. I had asthma issues and UTI symptoms and all she wanted to talk about was blood sugar which I had ZERO symptoms of. My oxygen level was low but she didn't care and didn't offer me anything. She tried to convince me that a UTI was caused by blood sugar and that's wrong; it's caused by BACTERIA. I had to ASK for medications, prednisone and antibiotics. Which both worked but if I didn't advocate for myself, I don't think I would have been treated. She was more into telling me symptoms I didn't have than asking or listening. She even had a snotty attitude when I said "menstrual" instead of "period." DON'T GO HERE IF YOU ARE PREGNANT! I called on Sep 6 2022 with issues and was told to get an ultrasound by the doctor who gave me the test and instead of a referral for an appointment that takes about 10 minutes. And just 2 to write, I was told to go to the ER. Went to M Health fairview. Waited 4 hours in the waiting room that was packed. One person had an IV in the waiting room! Nurse took my vitals thought I wasn't pregnant based on my blood pressure! She said I wouldn't get an ultrasound at 8 weeks. I got 2 at time with my son. They would just do blood work. Asked another nurse, a few hours more wait so we left. Called clinic for referrals. No, call OBGYN they said no call clinic. Called clinic, no, call OBGYN. Runaround! Had a breakdown and cried. So stressed. Anxiety, depression and frustration. Made appointment next day so Sep 8, told twice she was a doctor but just a nurse. A phone appointment, or wait until October! Don't know spelling but Kali or Cali James. She was rude and got an attitude a few times And apparently nobody took notes yesterday so she implied I was lying. She said heartbeats at 12 weeks I said it's 6 weeks. Pause, she looks it up, yeah, you're right. Patient educating a nurse! Wow! Would not give referral. Said I would need a follow up appointment. Ok let's schedule. No, with OBGYN. So called got 4 or so different numbers from that just to hear no appointments until November! They don't care here. I didn't have these problems years ago with my son. I'm going to somewhere other than fairview. Pregnant women should not be treated this way or denied help.

Achraf Jo Elkartouchi
1 year ago
1

The worst place u can be , the staff got no idea what they doing at all plus I have been waiting for 1h30min for no reason

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