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Jacksonville VA Clinic

4006 Henderson Drive
Jacksonville, NC 28546
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Jacksonville VA Clinic NC 28546

About Jacksonville VA Clinic

Jacksonville VA Clinic is a Veteran focused outpatient substance use and mental health treatment provider in Jacksonville, North Carolina, operating within the VA Fayetteville Coastal Health Care system.

The clinic offers confidential outpatient care for addiction and cooccurring conditions such as anxiety, depression, trauma, PTSD and more, using individual and group therapy.

Veterans appreciate the respectful, helpful staff and the accessible, Veteran centered approach to care.

What kinds of addiction and mental health treatment are offered?

The clinic provides outpatient consultation, evaluation and treatment for addictive behaviors along with individual and group therapy.

Care also addresses PTSD, anxiety, depression, relationship problems and self harming behaviors.

Veterans needing a more intensive level of addiction treatment may be referred to another setting.

Who can get help there?

Jacksonville VA Clinic serves Veterans, including support for conditions commonly linked to military service like trauma and PTSD.

Women Veteran care is available, including counseling and recovery support related to military sexual trauma and the broader program supports returning and homeless Veterans.

Where is the clinic located?

The clinic is at 4006 Henderson Drive in Jacksonville, North Carolina and is open weekdays from 8:00 a.m. to 4:30 p.m.

Wheelchairs are available on arrival and Veterans may access transportation services and ADA accessible transit options.

Do they take insurance or self pay?

The official clinic page lists services as free for eligible Veterans with VA health care.

Other health insurance may be billed first when applicable and payment categories include private, military insurance, Medicaid and self pay.

How do I start?

Same-day mental health help is available, with visits offered in person or virtually.

A referral may be required depending on the service.

Care Built for Veterans

Jacksonville VA Clinic connects Veterans in Jacksonville with behavioral health, addiction care and broader VA services in one accessible setting.

Explore how this Veteran centered clinic can support your recovery journey today.

Similar Rehab Centers

Latest Reviews

KillSwitch
1 month ago on Google
4
Jacksonville Community Based Outpatient Clinic provides solid care for veterans and the staff generally treat people with respect. Appointments moved along once we were called back and the providers listened without rushing the visit. The clinic itself is clean and easy to find on Henderson Drive. For routine outpatient needs this location gets the job done and the people who work there clearly understand the veteran population they serve. The experience was good overall but not perfect. Wait times in the lobby ran longer than expected and check in took extra time because of the usual paperwork and verification steps. Scheduling a follow up required patience and a couple of calls before everything lined up. Parking was available yet the lot filled quickly during peak hours which added stress before the appointment even started. None of that ruined the visit but it kept the day from feeling smooth from start to finish. Clinical staff and nurses were professional and courteous. Questions received clear answers and the plan of care made sense. I never felt dismissed or talked down to which matters a great deal in a VA setting. The facility layout is straightforward and signage helps once you are inside. Support staff at the desk stayed polite even when the waiting room got busy. That attitude goes a long way when the system itself can feel slow. I would return here for outpatient care and I would recommend it to other veterans in the Jacksonville area. The quality of the actual visit is strong enough to earn four stars. The gaps are mostly in wait times parking and the extra steps it takes to lock in appointments. If those pieces improved this clinic would be an easy five. As it stands the care and the people make it a reliable local option even if the process around the visit still has room to get better.
Mitchell Tucker
3 months ago on Google
5
Absolutely the best VA clinic I’ve been seen at. They listen, and actually give you what you need.
John Michael Moore
4 months ago on Google
5
I have nothing but respect and gratitude for the staff of the Jacksonville CBOC. Many of the employees are Veterans themselves, or married to one, or have a close relative that is a Veteran. There have now been a total of four times that they because of their attention to the veteran and genuine concern they have saved my life. I think the world of my current Primary Physician and his team. The truth is I've been there when some of those who wrote negative reviews have been there. Put simply, how one treats those that serve often determines the attitude they perceive as coming from the one trying to do their job and help them. A little kindness and courtesy means a lot to the crew who are doing their best. And that's the point... THEY are doing their best... and compared to what we had not so long ago in the old converted gas station on Hargett Street, the old clinic... we all should be thankful.
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7.4 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 4537

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Jacksonville VA Clinic.

Contact Information

Building icon

4006 Henderson Drive
Jacksonville, NC 28546

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Reviews of Jacksonville VA Clinic

2.44/5 (146 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.44 (146 reviews)
maryellen jackson
5 days ago
2

My husband is a veteran and he has been feeling terrible for the past 3 months and I think this facility is awful they should have a hospital in Jacksonville or somewhere near Jacksonville because some veterans can’t drive or don’t have transportation to drive for 2 or 3 hours with all veterans and military bases they should have better care

KillSwitch
1 month ago
4

Jacksonville Community Based Outpatient Clinic provides solid care for veterans and the staff generally treat people with respect. Appointments moved along once we were called back and the providers listened without rushing the visit. The clinic itself is clean and easy to find on Henderson Drive. For routine outpatient needs this location gets the job done and the people who work there clearly understand the veteran population they serve. The experience was good overall but not perfect. Wait times in the lobby ran longer than expected and check in took extra time because of the usual paperwork and verification steps. Scheduling a follow up required patience and a couple of calls before everything lined up. Parking was available yet the lot filled quickly during peak hours which added stress before the appointment even started. None of that ruined the visit but it kept the day from feeling smooth from start to finish. Clinical staff and nurses were professional and courteous. Questions received clear answers and the plan of care made sense. I never felt dismissed or talked down to which matters a great deal in a VA setting. The facility layout is straightforward and signage helps once you are inside. Support staff at the desk stayed polite even when the waiting room got busy. That attitude goes a long way when the system itself can feel slow. I would return here for outpatient care and I would recommend it to other veterans in the Jacksonville area. The quality of the actual visit is strong enough to earn four stars. The gaps are mostly in wait times parking and the extra steps it takes to lock in appointments. If those pieces improved this clinic would be an easy five. As it stands the care and the people make it a reliable local option even if the process around the visit still has room to get better.

Riley Hammond
1 month ago
1

​I am a 100% disabled veteran who recently moved to this area, and the care at this clinic has completely jeopardized my mental health stability. After establishing care, a routine medication refill turned into a weeks-long nightmare due to a total collapse of clinic communication. ​When my medication ran low, I called repeatedly. I was told it was being processed, but it never arrived. It turns out the provider put in an order for a drug screen but failed to notify me or the nursing staff. Because no one told me, the prescription sat blocked. To make matters worse, when a screening finally occurred, a legitimately prescribed medication I take for rheumatoid arthritis was used as "justification" to withhold my psychiatric medication without a single phone call or conversation with me. I was forced to cold-turkey a medication I have taken safely for 9 years under professional supervision, resulting in severe sleep deprivation, psychological distress, and a call to the Crisis Line out of sheer desperation. ​When I drove an hour round-trip on Monday morning to resolve the lab issues as instructed, the clinic had no record of the order. While waiting, a provider named Dr. Carlos spoke to me in front of a full public waiting room and loudly insinuated that my lack of medication was my own fault due to the drug screen. This blatant violation of privacy and complete lack of empathy was humiliating. ​On top of this, my upcoming September appointment was abruptly canceled online with zero notification, email, or attempt to reschedule. ​Veterans are human beings with serious health conditions, not inconveniences to be ignored. This clinic's disregard for continuity of care, lack of internal communication, and unprofessional conduct is dangerous. I am speaking out so leadership takes immediate action.

Liam Santiago
3 months ago
1

Waste of time.

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