I am sure they will hear from my attorney, they are not inclusive of the LGTB community. This hospital is trying to get more money from the taxes in our community but I'd much rather have my tax money go to the schools or military because this hospital needs to be closed! Al ...
About Baptist Health Medical Center
Baptist Health Medical Center in Malvern, Arkansas, was opened in 1923. This facility is a level IV trauma center and can stabilize patients suffering from acute substance abuse symptoms. The center accepts insurance coverage, Medicaid and Medicare and offers sliding scale financial assistance. They are a recipient of the AHA’s Stroke Silver Award and have been named among the top 100 hospitals by Fortune/IBM Watson Health.
Referrals for Additional Services
Longer term referrals can be made to one of three treatment centers. The closest is the Rehabilitation Institute in Little Rock, Arkansas. This institute offers specialized services for geriatric and bariatric behavioral health services. New Vision in Fort Smith and Monticello offer stabilization services and treatment for active users and for users experiencing withdrawal complications.
Serving Your Spiritual Needs
This medical center is a faith based organization, so you can easily incorporate spirituality into your recovery. Pastoral care is available 24 hours a day.
Relaxation and Recovery in Hot Spring County
On site at the medical center, you can take advantage of their cafeteria, a By the Cup Cafe and gift shop. Local attractions nearby include Hot Spring National Park, Hot Spring County Museum and an arcade. These spots can provide great settings for relaxation and reflection between treatment sessions.
Fact checked and written by:
Kimberly Hawkins, MSc
Edited by:
Kerry Nenn, BSW
Facility Overview
72 Number of Available Beds
Latest Reviews
If I could give negative stars, I would load them down. Unfortunately, I’ve been in different hospitals around central Arkansas, and Malvern scores beneath the bottom. The ER was great!! They went to work quickly and had me feeling better. Sent upstairs and spent hours so sick while nothing was being done. I was severely dehydrated and received fluids in ER. Hospital doctor said he was restarting. Never put in the orders. I hadn’t kept anything down for days and was in so much pain. Nothing. FOR HOURS! Charged my insurance while doing absolutely nothing but watch me be sick. I used to be a nurse. The doctors I worked for would NEVER put up with behavior like several of the nurses I had the “blessing” to meet. Made me feel like I was faking. Throwing up and diarrhea and the nurse commented that “she says she’s hurting” like she didn’t believe me. After watching all I was going through! Her name was Mary and it’s time for her to retire or be fired. She was in my room and I asked her to look at my IV because it was pinching. Without so much as a glance, she told me there was nothing wrong. Wouldn’t even look!! I finally figured out it was her lousy taping job causing the problem. She came around with night meds and I mentioned my pain med. Her response? “You should have called and asked for that because now I have to walk all the way back to the med room.” She gonna tell me off Because she had to take a few extra steps! After 45 minutes, I still did not receive a simple cup of ice water. I had to get that from a different nurse. She was rude, condescending, and completely made me feel like a burden. She humiliated me in front of another nurse. I ended up leaving AMA because I could not deal with any more incompetence. I did have a nurse named Summer And she was spectacular. So kind and caring and did everything she could to make me feel better. Mary, did everything she could to make sure I didn’t get to feel better. I will die of a heart attack on my way to a different hospital before I go back there! I just got out today 0603 2026. I would not recommend this hospital To anyone. Call the ambulance and go to Hot Springs, Benton, or Little Rock. But, as I said, the ER did a great job. Just don’t end up getting yourself admitted unless you want to feel worse. Dr. Mitchell was very kind and worked to help me. The other doctors, could not have cared less. I’m sure this review will be removed as quickly as I posted it, but just in case it saves one person in the Misery, here it is. I’m also positive that they would deny every single word I’ve said, but I have proof of my poor treatment. I don’t wish anything bad on them, except that I hope Mary gets stuck with a nurse, such as herself. It’s the least she deserves.
A special thanks to my nurse, William,
He has the patience of a Saint
The knowledge of a Doctor
The bedside manner of a family member
Dr. Blackburn took the time to listen to me and come up with a plan to make me comfortable, and I will be forever grateful
The entire team from the front desk check-in, the X-ray tech, the benefit clerk, and all the people I was in contact with were outstanding
If I could, I would take the entire team back home to Dallas with me
Really careless staff who brushes everything off cause they don’t want to do their job. Not to mention they falsified documents in mychart. Imagine that.
Response from the owner3 weeks ago
Thank you for your review! We appreciate your honest feedback. We're committed to improving, and we'd love to hear more about how we can do better. Please feel free to reach out to us directly by calling our patient advocate line at 501-202-1961 or visiting our website to access our confidential portal at baptist-health.com/patient-experience. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.7 / 10
Gallery
Accepted Insurance
Allwell
Employers Health Network
Healthscope
QualChoice
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12 step programs are designed to foster participants' recovery through spiritual development, promoting healing in mind, body, and spirit. Participants engage in 12 step meetings, which are free, anonymous, and accessible daily, including evening, night, and weekend group sessions. Participants also self-select a sponsor to support them throughout their recovery journey. Though rooted in spiritual principles, participants do not have to be religiously-affiliated. Specialized formats, including gender and age-specific ones, are available.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Baptist Health Medical Center.
Contact Information
1001 Schneider Drive
Malvern, AR 72104
Get Help Now - 501-575-0717
Sponsored Helpline
Sponsored Helpline
