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Northwestern Memorial Hospital Arkes Pavilion

676 N. Saint Clair St.
Chicago, IL 60611
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Northwestern Memorial Hospital Arkes Pavilion IL 60611

About Northwestern Memorial Hospital Arkes Pavilion

Arkes Pavilion is part of Northwestern Memorial Hospital and is located in downtown Chicago, Illinois. The hospital is open 24/7 and includes an emergency room (ER) around the corner from the pavilion. The hospital is near Chicago’s Magnificent Mile shopping district, Millennium Park, and the Chicago Riverwalk.

The hospital is part of Northwestern Medicine’s nonprofit health system, which includes a network of hospitals and clinics. Individuals seeking addiction and mental health care can receive treatment through Arkes Pavilion, a modern facility that offers dining and retail establishments.

The organization accepts commercial insurance, Medicaid, and Medicare. They’re also part of the VA Community Care Network and gladly service veterans.

Academic Medical Center

As an academic medical center associated with Northwestern University, individuals have access to cutting edge treatments through the Norman and Ida Stone Institute of Psychiatry, also located in the hospital. This includes transcranial magnetic stimulation (TMS) and forensics to deal with addictions.

Welcoming a Diverse Population

The hospital staff has experience treating a diverse population, and Northwest Medicine has an LGBTQ2+ Pride Center to support mental health. There are young adult programs, specialty treatment for those with co-occurring disorders and psychiatric care, including an Early Psychosis Program.

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Fact checked and written by:
Susan Bertram, BA
Edited by:
Peter Lee, PhD

Latest Reviews

Nicolas Iglesias
3 months ago on Google
5
The best hospital i have had
Eugene
6 months ago on Google
5
I recently visited this medical office, and the entire staff was incredibly helpful, including the doctors. The doctor I saw in Suite 900 was especially friendly, attentive, and made me feel comfortable throughout my visit. I usually don’t look forward to returning to a medical office more than necessary, but thanks to the amazing staff here, this is one place I would actually feel good about coming back to.
Joanna Collins
8 months ago on Google
5
kind front desk staff, friendly and points you in the right direction. the outpatient lab opened promptly at 630 and staff were very kind
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Rehab Score

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7.3 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Northwestern Memorial Hospital Arkes Pavilion works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Living in a sober living home in Illinois is a lot like living in a traditional home. Everyone must contribute to household chores and maintenance. All residents must work and pay rent. Individuals can mostly come and go as they please, but they must be home before curfew. Most men's and women's sober living homes also host house meetings where they resolve disputes, assign responsibilities, and welcome new residents.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • spa2 iconYoga Studio
  • wifi iconWifi
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Northwestern Memorial Hospital Arkes Pavilion.

Contact Information

Building icon

676 N. Saint Clair St.
Chicago, IL 60611

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Reviews of Northwestern Memorial Hospital Arkes Pavilion

3.38/5 (45 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.38 (45 reviews)
Nicolas Iglesias
3 months ago
5

The best hospital i have had

Jennifer Macias
3 months ago
1

Scheduling an infusion at the Arkes Cancer Infusion Center has been very frustrating. It took 20 minutes on hold with the general scheduling line only to be told the general scheduling line doesn’t schedule for the Arkes cancer infusion center, and there’s no way for me to directly communicate with the Arkes cancer infusion center to schedule my infusion. The operator passed on a message and now I have to wait even longer to get the necessary medical care that I need to get back to my life (this is my second week off of work waiting for treatment). Northwestern, y’all need to do better with this one. This is not it. Patients need to be able to directly communicate with the Arkes cancer infusion center for scheduling! Like, make it make sense! Why would you force patients to go through the overburdened general scheduling line that doesn’t even have the ability to schedule?! If you won’t allow patients to access the Arkes cancer infusion center by phone, then at least grant the overburdened general scheduling line the access to schedule infusions.

Que KayB
4 months ago
5

Keke Stovall
4 months ago
1

As someone with a walking disability who made the effort to walk over to the lab clinic at the Arkes Pavillion, I left with a very negative experience. On February 7th I was not seen because the staff member said the cutoff time for check-in was 11:45. I had arrived 5 minutes after unfortunately. However, nowhere on my after-visit summary did it state that I had to be checked in by 11:45. It only indicated that the lab closed at 12. I explained that I arrived as quickly as I could, given my mobility challenges, but I was told there was nothing that could be done. All I needed to do was provide a urine specimen, simply leave a sample, and go, yet they would not allow me to do that. My time and energy were wasted because this information was not included on the after-visit summary, and because the receptionist stated there was nothing she could do without making any apparent effort to explore a solution or see if I could be accommodated. There was no attempt to assist me or offer an alternative. I believe the after-visit summary should clearly state any check-in deadlines when listing lab locations for follow-up work. Providing only the closing time is misleading, especially for patients who must plan carefully due to a disability. Clear communication and a greater willingness to assist patients would help prevent situations like this and ensure people are able to complete the care their provider ordered.

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