800-784-1361
For people in treatment who are fragile and 9X out of 10X need mental health services as well, this facility scores a zero. Since it's part of bhn, and you expect it to be a professionally executed treatment and care facility. The personnel who work and assist patients at ...
About Hope Center Inpatient Services
The inpatient program at the Home Center is ideally suited to men, women, and nonbinary adults as long as they are 18 or older. The center is operational 24/7, so you can expect to receive around the clock care that focuses on keeping you safe in a caring, nurturing and friendly environment.
During your stay at the inpatient program, you can expect to have your care administered by professionals. Since the facility accommodates 32 people, you will get the attention you deserve. With the small recovery unit, your practitioners and care coordination team can help you formulate and execute a beneficial treatment plan.
You should also know that you’ll be part of this program for 14 to 30 days. This time frame varies based on how long it takes you to stabilize and take the first steps toward overcoming your addiction. During this stabilization phase, expect individual, group and family therapy; multidisciplinary treatment interventions; and intensive observation.
A unique aspect of this center’s inpatient care is that it offers English and Spanish speaking services. It also caters to those who are blind, deaf, or hearing impaired. This is incredibly inclusive, making the center a respected choice for many individuals.
Fact checked and written by:
Jason Collins
Edited by:
Kerry Nenn, BSW
Latest Reviews
Karen Klocke
Reviewed on 03/19/2025
For people in treatment who are fragile and 9X out of 10X need mental health services as well, this facility scores a zero. Since it's part of bhn, and you expect it to be a professionally executed treatment and care facility. The personnel who work and assist patients at the basic level, around the clock, should never be allowed to work with people, nevermind those in treatment. The bhn corporation must be aware and sadly are not addressing this. Some of the patients here are also misplaced. Those with anger management issues need more mental health care and the proper treatment center. Instead they are mixed in with other patients, less aggressive, and may be the reason why the staff is rude and ill mannered which unfortunately puts off the more needy and less aggressive patients for being able to advocate for themselves. As an addiction treatment facility for most this centervis failing. The public and registered oversite commitees either aren't doing their job, OR, are completely unaware of how poorly this is run. Maybe the review policy standards set by bhn (assuming) and the committee aren't aware or given the proper course of action to allow changes to be made.
Its run more like a jail, rather than a treatment center. Good management is supposed to tart at the top and trickle down the chain.
Super bad.
The staff has no business helping people in recovery. They no very little about addiction and helping people, their education in it is very little, I don't know how they got their jobs there. Didn't learn anything. They just tought the basics like coping skills. No shit I learned that 25 years ago. They need better staff that's more educated on the subject. My counselor and the manager did absolutely nothing for me. They always said we're busy right now. They food was horrendous and people got sick and from the chief not washing his hands after using the bathroom. Place should be shut down or get all new staff. Not a good place to start at all period. The staff want amazing there full of it.
Not sure I trust this place. Was advised by a Counselor that in-person visits were allowed as long as I was bringing my family member items. I showed up only for someone claiming to be a Supervisor to tell me I was "misinformed" and that no visitation was allowed. No consistency either. I called one day and Staff put my family member on the phone. The next day I call and was told we can neither confirm or deny this person is staying here. They wouldn't put them on the phone but stated they would give my family member my number so they could call back. I'm very worried about their well-being. Most Psychiatric Units and Rehab Programs allow visits, heck if you're locked up you can see your family through the glass, but nothing is allowed here? Being able to see your loved ones and knowing they are there for you is therapeutic and an important part of the recovery process. I hope BHN realizes this and is willing to improve.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.5 / 10
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.
Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
During cognitive behavioral therapy in Massachusetts, clients work with a trained counselor to identify negative thinking patterns and change them. This change in thinking has been shown to lead to changes in behavior to treat substance use and mental health disorders effectively.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Four principles are key to motivational interviewing in Massachusetts. First, the therapist offers empathy for the client's feelings and experiences. Second, they encourage the client to believe in themselves and their ability to change. Third, the therapist refrains from imposing their own viewpoints. Lastly, the therapist helps the client identify discrepancies in their circumstances and future goals.
Trauma therapy addresses the psychological impact of experiencing a traumatic event. You can also experience mental and emotional injury after witnessing a trauma. By identifying what triggers those responses and developing effective coping mechanisms, you can rebuild a sense of safety and trust in your environment.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
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Private Setting
Staff & Accreditations
Staff
Steve Winn, Ph.D.
CEO
Dr. Sara Brewer
Medical Director
Stewart Joslin
CFO
Jennifer Moore, LICSW
Clinical Director
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Contact Information
35 Heywood Street
Springfield, MA 01104
Get Help Now - 413-238-6079
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