Shawano County Department of Human Services

About Shawano County Department of Human Services

In Shawano, Wisconsin you’ll find the Shawano County Department of Human Services. This is a county agency that provides services to residents throughout Shawano, helping address mental health struggles and addiction challenges that families, adults, and adolescents might be facing.

They offer a continuum of services here including short-term care, outpatient treatment, and specialized programs for specific populations like those who are criminally involved, adults with co-occurring substance abuse disorders, and children who have serious emotional disturbances.

As a county agency, both public and private insurance policies are accepted here, including Medicaid, Medicare, and military insurance. There are also sliding scale discounts available if you cannot afford care.

This county agency also partners with other local, regional, and statewide agencies and can provide coverage through grants funded by these referral agencies.

Inpatient Diversion Programming

If you or a loved one is experiencing behavioral health issues that are putting you a risk to yourself or others in the community, there are diversion programs here that can help you receive the care you need. This way, you don’t have to go through traditional avenues like incarceration or getting wrapped up in the legal system.

This diversion program will help you receive stabilization support and will connect you to the appropriate treatment programs that will help you start a path to work on your mental health and addiction needs.

Programs for Adults with DUIsLinkage to Other Community Services

As a county agency, they also offer access to other community programs that can help you, including programs that are free or low cost. This can also include linkage to services that will help you find safe housing, employment support, and other programs to improve your life.

Latest Reviews

Cameron Pedersen

4 months ago on Google

There is no option for a zero.

Jennifer Green

9 months ago on Google

In April of 2024 I moved to Shawano County not knowing how backwards they seem to be. For when I went to the ADRC and the Human Services Department for help to apply for Medicaid and other services they didn't seem to know what they were doing for they told me that I qualify and then I found out that I didn't. While I was living there in April 2024, I had knee surgery. Shortly after that my beloved Stepmom passed away. Then I ended up in an ER because of stomach pain and when I was there I asked if someone could help me set up counseling and a psychiatrist, so I could continue with this kind of care. Somewhere in the line of the ER visit they decided to put me in a psych ward due to they thought I was incompetent of taking care of myself for some reason that was never explained to me.The courts wanted me in the psychiatric ward for 90 days and the psychiatrist disagreed with their decision because I suicidal or homicidal or endanger of any way. But the court didn't want to drop this issue and I was forced into a nursing home for a month and then a group home in Milwaukee where I received very poor care. The court assigned my husband as a POA. We recently learned that he had the right to pull me out of this dangerous situation and keep me under his protective custody until we get a lawyer to fight this issue together in person in a different Country where he lives.

Wessley YC

1 year ago on Google

Update: I have long been in need of a support worker to help me manage appointments, do paperwork, schedule testing, etc etc, due to a slew of cognitive impairments I live with and have never gotten support for. So far the one worker that HHS assigned to me back in February - after a referral for services from my doctor - was taken away from me after a month because I couldn't manage appointments or paperwork, which is the whole reason I need the worker to begin with.Ok, they try to shove me into a different program, but didn't bother to tell me til 3 months later that this requires 3 months of therapy with a therapist who's constantly booked 3 weeks out when they know full well I have a circadian rhythm disorder and cannot predict when I will be awake that far out.They also require that I have all the testing I need already done before they help me, which is stupid because I need a worker to help me schedule it and remember to go and take me there in the first place.They also need all my records before getting me into this other progran, which I actually did sign and sent off with help from someone else at HHS who wasn't even supposed to be helping me, but that was months ago; they haven't gotten anything back and I guess they can't be bothered to pick up the phone and follow up on the requests. Instead they're forcing me to do 50 things I already told them I couldn't do and needed help with in the first place before even allowing me into the program to get help with those things. They will even admit that their policies discriminated against me and my conditions but then throw the state under the bus and say it's all the state's fault and there's nothing they can do.Also, their crisis worker told me my PTSD was a learned behavior, and even though I have it in plain text for all to see, supervisors keep gaslighting me by telling me that's just how I perceived it. Completely unacceptable behavior from a crisis department. Absolutely atrocious behavior all around.So after years of fighting to get an advocate to help me, they gave me one and took them away after a month because of my disabilities, which I made them aware of the very day they did my intake. Then when I demand the services I need they shrug and pretend to work on it for months without bothering to tell me that I have to do all the stuff I can't do before they help me with it, which defeats the whole purpose. Nobody can make it make sense, they just point to some discriminatory policy and throw their hands up in the air like they aren't getting paid to do these things every day. I'm a formal social worker and have lots of experience with HHS departments and this place is a sad joke. They would ask a person with no legs to run a mile before helping them with having no legs.-----------------------------CCS supervisor laughed in my face and just kept holding up a piece of paper with a policy on it after kicking me off services because I couldn't have some team meeting in time due to medical issues I had previously and extensively made them aware of. I had a CCS advocate that I needed specifically to help prevent this kind of thing since it's already ruined my life enough. She let me know I was out of the program on a Monday morning then went MIA.The worst part was when I described my disabilities and challenges to the supervisor and she rolled her eyes and mocked me for them, and implied that I was lying.My head is spinning from how trauma-insensitive and ableist these policies are and how eager staff are to enforce them in the presence of extenuating circumstances, with no regard to whether it generates detrimental outcomes for their clients' health and safety.

Rehab Score

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4.6 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Richard J. Kane

Director

Contact Information

(715) 526-4700

Website

504 Lakeland Road
Shawano, WI 54166

Get Help Now - 608-856-5059

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Reviews of Shawano County Department of Human Services

3/5 (12 reviews)

Google Reviews

3 (12 reviews)

5 months ago

Coltin

8 months ago

9 months ago

Martin Mosquera

11 months ago

1 year ago

Update: I have long been in need of a support worker to help me manage appointments, do paperwork, schedule testing, etc etc, due to a slew of cognitive impairments I live with and have never gotten support for. So far the one worker that HHS assigned to me back in February - after a referral for services from my doctor - was taken away from me after a month because I couldn't manage appointments or paperwork, which is the whole reason I need the worker to begin with. Ok, they try to shove me into a different program, but didn't bother to tell me til 3 months later that this requires 3 months of therapy with a therapist who's constantly booked 3 weeks out when they know full well I have a circadian rhythm disorder and cannot predict when I will be awake that far out. They also require that I have all the testing I need already done before they help me, which is stupid because I need a worker to help me schedule it and remember to go and take me there in the first place. They also need all my records before getting me into this other progran, which I actually did sign and sent off with help from someone else at HHS who wasn't even supposed to be helping me, but that was months ago; they haven't gotten anything back and I guess they can't be bothered to pick up the phone and follow up on the requests. Instead they're forcing me to do 50 things I already told them I couldn't do and needed help with in the first place before even allowing me into the program to get help with those things. 🤯 They will even admit that their policies discriminated against me and my conditions but then throw the state under the bus and say it's all the state's fault and there's nothing they can do. Also, their crisis worker told me my PTSD was a learned behavior, and even though I have it in plain text for all to see, supervisors keep gaslighting me by telling me that's just how I perceived it. Completely unacceptable behavior from a crisis department. Absolutely atrocious behavior all around. So after years of fighting to get an advocate to help me, they gave me one and took them away after a month because of my disabilities, which I made them aware of the very day they did my intake. Then when I demand the services I need they shrug and pretend to work on it for months without bothering to tell me that I have to do all the stuff I can't do before they help me with it, which defeats the whole purpose. Nobody can make it make sense, they just point to some discriminatory policy and throw their hands up in the air like they aren't getting paid to do these things every day. I'm a formal social worker and have lots of experience with HHS departments and this place is a sad joke. They would ask a person with no legs to run a mile before helping them with having no legs. ----------------------------- CCS supervisor laughed in my face and just kept holding up a piece of paper with a policy on it after kicking me off services because I couldn't have some team meeting in time due to medical issues I had previously and extensively made them aware of. I had a CCS advocate that I needed specifically to help prevent this kind of thing since it's already ruined my life enough. She let me know I was out of the program on a Monday morning then went MIA. The worst part was when I described my disabilities and challenges to the supervisor and she rolled her eyes and mocked me for them, and implied that I was lying. My head is spinning from how trauma-insensitive and ableist these policies are and how eager staff are to enforce them in the presence of extenuating circumstances, with no regard to whether it generates detrimental outcomes for their clients' health and safety.

Jon Boy

I'm sure they're great! But they keep sending mail to a dead person.

Gauge Giere

Delbert Buss

They are not cooperative with people that have no understanding of this, I have ripped of my pride of my home and of my license while I was still paying just because of the interest from being incarcerated and not receiving any compensation, the system is broken, so let's start with child support.