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Bridgewell Counseling Services

35 Market Street
Lowell, MA 01852
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Sketch of a welcoming residential drug rehab center with a home-like exterior and front porch.

About Bridgewell Counseling Services

In Lowell, Massachusetts, Bridgewell Counseling Services runs an outpatient behavioral health clinic for adults and children. Mental illness and substance use are treated in the same place, and the clinic’s special focus is persistent mental illness.

Structured Clozaril Clinic

Bridgewell runs one of its medication programs as a structured Clozaril clinic. Clozaril is the brand name for clozapine, an antipsychotic that’s generally kept for illnesses that other antipsychotics have not settled.

It is also a medicine followed with regular blood tests. The clinic handles the prescribing and the follow-up together to ensure safety and proper dosing.

Mental Illness and Substance Use

The other medication program is Medication Assisted Treatment for substance use disorders, while the mental illness care continues alongside.

Both conditions are treated together through dual diagnosis care and medication review. Individual, couples and family psychotherapy are among the inlcuded services, so a partner or a parent has a role in the care.

All of Bridgewell’s clinics hold a license from the Massachusetts Department of Public Health and accreditation from CARF, the Commission on Accreditation of Rehabilitation Facilities.

The Lowell clinic also accepts Medicaid, Medicare and most third-party insurance, and it has longer weekday hours, weekend appointments and telehealth available.

Similar Rehab Centers

Latest Reviews

Edwin Segarra
4 months ago on Google
5
June 18 2026 I Love this place !! My therapist Rex is cut from a different cloth. He listens to me thoughtfully and suggests different strategies and coping techniques for my mental health which helps me spiritually and physically. No problem with appointments and very flexible schedule where we do not miss a beat with my treatment. Always looking forward to our small group but very powerful ! I highly appreciate Bridgewell I would not go somewhere else. I don’t understand how Bridgewell Counseling Services gets bad reviews. I have the upmost respect for them. I can not begin to explain how much I went from bad to good . COVID 2020 I began at Bridgewell and had an exit interview thinking I was capable.I insisted going back after I had a 2nd mental relapse due to osteoarthritis and fibromyalgia’s chronic pain the central sensitivities came crashing worse than ever .A Special Shout out and Thank you to my friend and therapist Rex . You have been my wings I appreciate you !
Nicole Welch
4 years ago on Google
5
I have been talking to a counselor here for several months. She has been very understanding and patient with me. I am very grateful!
Ashley Marie
5 years ago on Google
5
I have been utilizing Bridgewell's counseling services for over 7 years , I am very satisfied with them. Due to a high demand job, trying to find a day a week for therapy was very hard, but my Clinician there worked with me to find the right day/time that works for both of us. The clinicians here are very informed, educated and empathic with their approaches for therapy. The Psych Docs/PNPs are also very understanding and welcome the client into trying new approaches to benefit their treatment. All in all I would defiantly recommend this place to others :)
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6.2 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Bridgewell Counseling Services works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient behavioral health at this clinic treats ongoing mental illness alongside substance use disorders, and it takes both adults and children.

Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.

Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.

Telehealth in Massachusetts allows patients to receive care in one location from a specialist who is at a separate location. This allows the patient to save time and money on healthcare visits. The added convenience can make treatment more accessible.

Treatments

A structured Clozaril clinic and medication assisted treatment are how persistent mental illness and substance use disorders are handled.

Ongoing mental illness care is the standing focus, and substance use disorder treatment is offered in the same outpatient setting.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Couples psychotherapy sits among the standard outpatient services, with individual, family and group psychotherapy plus medication assessment and management.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Four principles are key to motivational interviewing in Massachusetts. First, the therapist offers empathy for the client's feelings and experiences. Second, they encourage the client to believe in themselves and their ability to change. Third, the therapist refrains from imposing their own viewpoints. Lastly, the therapist helps the client identify discrepancies in their circumstances and future goals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Chris Tuttle

President & CEO

Elaine White

COO

Kenneth C. Halkin, MBA

CFO

Jeff Bickford, MBA, CSM

CIO

Niovi Gkolemi

Chief Human Resources Officer

Erik Langhoff, MBA

Chief Development Officer

Kimberley J. Haley, LMHC

VP of Behavioral Health

Kelly Pottie

VP of Residential Living

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Bridgewell Counseling Services.

Contact Information

Building icon

35 Market Street
Lowell, MA 01852

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Reviews of Bridgewell Counseling Services

1.97/5 (36 reviews)
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Overall Experience
Date Submitted
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Google Reviews

1.97 (36 reviews)
Edwin Segarra
4 months ago
5

June 18 2026 I Love this place !! My therapist Rex is cut from a different cloth. He listens to me thoughtfully and suggests different strategies and coping techniques for my mental health which helps me spiritually and physically. No problem with appointments and very flexible schedule where we do not miss a beat with my treatment. Always looking forward to our small group but very powerful ! I highly appreciate Bridgewell I would not go somewhere else. I don’t understand how Bridgewell Counseling Services gets bad reviews. I have the upmost respect for them. I can not begin to explain how much I went from bad to good . COVID 2020 I began at Bridgewell and had an exit interview thinking I was capable.I insisted going back after I had a 2nd mental relapse due to osteoarthritis and fibromyalgia’s chronic pain the central sensitivities came crashing worse than ever .A Special Shout out and Thank you to my friend and therapist Rex . You have been my wings I appreciate you !

Brenda Bousquet
6 months ago
1

I went to Bridgewell Counseling for 6 years .... Covid hit - We all went to phone counseling - That was fine until my Counselor said she was taking a better job elsewhere .... I was put on a waiting list I remained on that waiting list for 1 year and 2 months before Bridgewell even called Me 😡 I called them at least 3 times in that 1.2 years -- each time seeking a Counselor / Help .... I was just told I'm on waiting list and it will be a few months They finally called !! They offered me an "Intern" I expressed that I need more specified help than just an Intern 🙏 The young lady on the phone was very compassionate -- She asked me to leave a voice message for the boss lady So I did that -- I asked for a call back .... What I got: Nothing .... Nothing to this day We are nothing to Bridgewell After 6 years of faithful counseling (and insurance money of course) Just nothing .... Beyond wow I hope this horrible place is out of business They failed me miserably - When I needed them alot Have a Great Day -- A Great Life ✌️ We are stronger than we realize 💪

Andrea LoPilato
1 year ago
1

Mzzz Lowell
1 year ago
1

Deborah Booth is absolutely horrible, said she doesn't care about my opinion on meds and if I don't like it too bad , she also says things that are medically inaccurate , she said I could treat my condition by drinking milk with honey

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Bridgewell Counseling Services FAQs

What kind of care does Bridgewell Counseling Services offer in Lowell?

This is outpatient behavioral health for ongoing mental illness and for substance use disorders. Persistent mental illness is a special focus, and care can include medication assisted treatment plus a structured Clozaril clinic. Hours run long on weekdays and into weekends, and telehealth is offered as well. That is what outpatient treatment looks like at this clinic.

Which insurance plans does this Lowell clinic accept?

Medicaid and Medicare are both accepted, and most third-party insurance providers are accepted too. Third-party coverage is the ordinary name for a private plan outside those public programs. Medicaid and Medicare are the public plans called out, and most other insurers fall under third-party coverage. See insurance coverage for rehab for how plans usually pay.

Are medications part of substance use treatment at this clinic?

Yes. Substance use disorder treatment includes medication assisted treatment and a structured Clozaril clinic. The Clozaril clinic is its own structured program. Medication assisted treatment is the other named path for substance use disorders.

Which kinds of psychotherapy are part of standard outpatient care?

Standard outpatient services include individual, couples, family and group psychotherapy. Medication assessment and management sit in that same set, along with diagnosis and treatment. A person can be seen alone, with a partner, with family or in a group. Medication can be assessed and managed in those same services. More on addiction therapy options.

Is Bridgewell Counseling Services licensed and accredited?

Yes. The Massachusetts Department of Public Health licenses every clinic. CARF has accredited them too. CARF is the Commission on Accreditation of Rehabilitation Facilities. A state license is permission to operate. That accreditation is a separate review. Both cover every clinic, not a single site only.

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