Norris ATC

About Norris ATC

The John L. Norris Addiction Treatment Center in Rochester, New York, is a state operated mental health care and addiction recovery facility. They offer high intensity inpatient treatment, including medical detox, for adults. Sliding scale payment schedules are available and no county resident will be turned away due to an inability to pay.

They specialize in patient stabilization and assisting people who may require a higher level of care that includes round the clock clinical supervision. Specialized programs are available for families and persons with hearing impairments.

They offer individualized care that’s focused on community reintegration and relapse prevention. Life and coping skills training are also included.

I like that their programs also connect clients to other resources in the area, like vocational training. They help people experiencing homelessness to transform their lives while addressing mental health concerns.

Certain conditions must be met before clients are eligible for admission. A patient at their residential facility must have no other suitable living option for recovery and must be diagnosed with a mental health condition or addiction disorder that requires 24 hour clinical supervision.

Facility Overview

Number of Available Beds

Latest Reviews

Cee Mara

3 months ago on Google

The staff was extremely helpful and professional. I stayed for 28days. The food wasn’t the greatest but it was alright. There were classes offered that helped combat the depression and boredom. The rooms and Bathrooms were clean. Anything that was needed the staff was sure to accommodate. I was able to connect with my counselor, whenever I need to. The only thing I would say was an issue was the separation between men and women. You are allowed to speak to the opposite sex at all not even a friendly hello. The women are escorted everywhere and housed in a separate area meanwhile the men could walk all over all day. One day I started doing my own calisthenics trying to exercise when I was told I had to stop because it was against rules for safety reasons. There was a schedule listed Every Morning with the going- ons of the day. Over all it was an enjoyable stay once I got past the initial Rude meeting of the director.

Melanie Gorsch

1 year ago on Google

D B. Lied to me. She replaced my real Drs meds with her own with the promise that when I left id get mine back. A lie.

Nicholas

1 year ago on Google

Went in the winter. Extremely cold in the building and especially at night when trying to sleep. Small space, not a lot to do. Staff was fine. Would not go back

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.8 / 10

Gallery

The facilities at Norris ATC on South Ave in Rochester, NY 1

Location

Accepted Insurance

Norris ATC works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Cigna

UnitedHealth Group

Humana

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

24-Hour Clinical Care

For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Outpatient

Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).

Medically Assisted Detox

Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Alcohol rehab in New York can help individuals overcome alcoholism. This alcohol addiction is characterized by drinking alcohol compulsively, being unable to control how much you drink, and feeling anxious or stressed when you're not drinking. Treatment for alcohol addiction may involve brief intervention, an outpatient program, or inpatient alcohol rehab in New York. The main goal of treatment is to stop alcohol use to improve quality of life.

Opioid Addiction

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

In New York you'll find substance abuse treatment programs that can help you address your addiction, and any co-occurring mental health disorders. These programs utilize evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and psychodynamic approaches to help you achieve recovery and new tools to sustain it. With various treatment options available, including outpatient, inpatient, and residential programs, you'll be able to find the resources and right level of care you need to effectively treat your addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Men and women in New York undergoing one on one individual therapy for drug and alcohol addiction treatment will address the unique psychological and emotional aspects that are often associated with addiction triggers. Your therapist helps you build a relapse prevention plan and set achievable goals to improve your mental health and achieve long term sobriety.

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

During dialectical behavior therapy in New York, you and your therapist will look for triggers and patterns that are guiding your emotions. This involves keeping a diary of your emotions and situations and sharing this each week with the therapist. This information will determine what you work on in each session.

Men and women receive emotional support from their peers during group therapy sessions. These are typically people who face the same struggles that you do. This exposure fosters a sense of camaraderie and community while reducing feelings of isolation and loneliness that often accompany addiction.

Amenities

Private Rooms
Gym
Recreation Room
Meditation Room

Staff & Accreditations

Staff

Tracey L. Collins

Executive Deputy Commissioner

Hank Rosen

Chief of Staff

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New York

Contact Information

(585) 461-0410

Website

1742-1770 South Ave
Rochester, NY 14620

Get Help Now - 585-708-2153

Reviews of Norris ATC

2.5/5 (11 reviews)

Google Reviews

2.5 (11 reviews)

3 months ago

1 year ago

Madison Pownall

Only stayed for 5 days before leaving. Phone calls were only allowed to be made with permission from a counselor who was never available. Only met individually once in the 5 days there. Men and women were separated, but it made things more uncomfortable than anything. Women are forced to be escorted everywhere in the facility while men are allowed to walk freely from room to room. Keeping women in smaller areas than the men and restricting mobility made the whole experience feel like a prison and was not therapeutic. Was told art classes were available, but upon arrival was told otherwise. Ceramics classes were canceled, despite have the materials available. Men were also receiving more opportunities for activities compared to the women. Some staff were rude and condescending. Especially considering the circumstances to wind up here you would expect to be met with more empathy rather than patronization. Hopefully they can fix these issues and offer a better program in the future. Some of the staff were friendly. The therapy dogs were awesome.

ZeBlackForest2

2 years ago

Building is cold in winter and hot in summer. Hospital grade food, not bad though. Bored me to tears

Carol Thompson, EA

Rehab. Volunteered for an evening.

Elyse Twichell

I sent my mother here for help, she checked herself out after 4 days. People screaming, no groups, no structure. This is not a therapeutic environment and would not recommend sending your loved ones here.

Jordan Dutervil

3 years ago

This place save my life and I will forever be grateful for the staff thier thank you

roxanne s

4 years ago

My son came back a changed person I give 5 stars!

Jason Paul

This place was very unprofessional

Christy Lynn

6 years ago

This rehabilitation center took me in and completely overlooked many factors. I wasn't searched, I wasn't urine tested. I wasn't shown around nor given any daily living essentials such as toothpaste, deodorant or anything for body care, not to mention shower shoes. I was shown my room by a client and I was then given food and my suboxone. Within the first week I had to find my counselor, and learn the schedule by asking clients. I wasn't given any phone calls or the opportunity to speak with my legal affiliation. I began doing my own workbooks to learn and work my program. AA provided me with reading material and a text book. NA did the same. The 'program' offered at Norris consisted of a lecture in the morning and a women's group following. Fellowships visited at night, in the meantime the clients.were left to a dining area and a bathroom with a small living area. The rooms were locked during the day and we were fed 3 times daily with a snack in between. There wasn't much direction or consistent counseling. I wasn't provided a treatment plan until 20 days in. My family didn't receive mail correspondence nor I them. The communication process with the public was nil to say the least. I also have discovered that my follow up care was compromised with communication after I was discharged. I'm extremely affected negatively by these actions. This place isn't for anyone in need of sincere help.

Melissa Catalino

7 years ago

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