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Human Services Center

130 W North St New Castle, PA 16101
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About Human Services Center

For treatment you’ll primarily have individual therapy, but you may participate in group therapy as well. They have specialized groups like mindfulness and health and wellness groups. While group therapy gives you the support and community of others who are in your shoes, your individual therapy gives you the benefit of working one on one with a therapist who can help with your specific challenge and needs.

What stands out to me most about this treatment center is how accessible they are. You can get walk-in care during any of their open hours including walk-in crisis intervention. They also have 24 hour crisis intervention either on their hotline or through their mobile crisis care service, so there’s always someone there to help when you need them.

Feedback from previous clients of the Human Services Center is mixed. Some have expressed frustration at getting through to the office on the phone, and some say their therapist did not handle their medication as they would have liked. However, others have reported that they had a great experience here, were treated fairly, and that the staff is very helpful.

Latest Reviews

Landen Gray
2 months ago on Google
1
Besides having terrible therapy. Psychiatrist Seneca Booty, gives the wrong medication knowing full well the side effects. For example, giving one of her patients the same medicine that didnt work before, her reasoning was that it was a different dosage which wouldnt cause the same issues. Only a few days later said patient blew blood vessels in the face, no sleep, constant crying and throwing up. Incompetent and that psychiatrist needs fired immediately.
Joanne Lutz-bell
9 months ago on Google
1
Terrible place call for services they only take walk ins makes no sense
Mary Hilliard
11 months ago on Google
5
It's been years but when I got out of a State hospital they saw me at the 5 th floor and came to Edison manor nursing home for 10 years had a lot of up and down moment but I'm making it's ty all for being there for me a lot of people count on you
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Accepted Insurance

Human Services Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab provides clients with an opportunity to focus solely on their sobriety away from the stressors of the home and workplace. Clients receive housing, food, and intensive clinical supervision. They also typically engage in multiple addiction counseling sessions each week, including daily individual, group, and/or family sessions. Most programs also prioritize recovery-focused life skills training, including courses in relapse prevention. Many facilities offer evidence-based holistic therapies, such as yoga and meditation.
aftercare iconAftercare Support
Clients receiving services from a rehab aftercare program are usually stable and in the maintenance phase of recovery, having completed detox and/or intensive inpatient treatment. Rehab aftercare services can vary widely based on clients' individual and evolving needs, but often include peer coaching, relapse prevention support, 12 step program induction, and medical, mental health, and social service referrals. Individual care plans are typically developed by the client in partnership with their case manager and care team.
heart-hands iconIntervention Services
Intervention services bring extensive experience to the planning and conducting of drug interventions in Pennsylvania. These experts can facilitate interventions in a sensitive manner that encourages positive outcomes. The goal of the intervention is to educate the individual about addiction and the consequences of their substance use and encourage them to get the treatment they need. Interventions can be effective with all types of drugs and alcohol addiction.
partial-hospitalization iconPartial Hospitalization Program
With a partial hospitalization program (PHP), you can participate in intensive rehabilitation treatment with the ability to return home at the end of the day. For a weekly minimum of 20 hours, a partial hospitalization program can take place up to 5 days a week for an average of 90 days. During PHP treatment, you can receive relapse prevention strategies, medication management, individual and group therapy, and other behavioral therapy interventions.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff

Paul Lynch, Attorney

President

John Kosior, Banker

Treasurer

Jessica Cubellis

Senior VP of Customer Success at Carnegie Learning

Michele Kelly-Thompson, MA

Executive Director

Contact Information

Phone icon (724) 658-3578
Building icon

130 W North St
New Castle, PA 16101

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near New Castle

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Reviews of Human Services Center

2.6/5 (36 reviews)
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Google Reviews

2.6 (36 reviews)
Stephanie Tomayko
2 months ago
5

So thankful for Dr Dixon and his staff! He was our second opinion for our son. It’s been life changing in the best way possible. He was able to spot his needs right away and get a plan. It’s been 1 year and my son is doing AMAZING. I am so so thankful to be here. I highly recommend Dr Dixon to everyone!🧩

Landen Gray
2 months ago
1

Besides having terrible therapy. Psychiatrist Seneca Booty, gives the wrong medication knowing full well the side effects. For example, giving one of her patients the same medicine that didnt work before, her reasoning was that it was a different dosage which wouldnt cause the same issues. Only a few days later said patient blew blood vessels in the face, no sleep, constant crying and throwing up. Incompetent and that psychiatrist needs fired immediately.

Joanne Bell
9 months ago
1

Terrible place call for services they only take walk ins makes no sense

Mary Hilliard
11 months ago
5

It's been years but when I got out of a State hospital they saw me at the 5 th floor and came to Edison manor nursing home for 10 years had a lot of up and down moment but I'm making it's ty all for being there for me a lot of people count on you

Rachel Ouellette
1 year ago
4

Unfortunately you get what you get with state insurance. We are just numbers in the grand scheme of things and that’s just how it works in America. You need quality health insurance or have to pay out of pocket for quality healthcare. Honestly, When I lived in CT the state healthcare wasn’t bad but PA is a joke. With all that being said, I feel for the people on here that have had terrible experiences bc i have as well my whole life trying to find a therapist that’s right for me. Maybe I’m just lucky but I have miss Palmer as a therapist and she is great. She listens, gives me great food for thought every time I leave , I don’t have a single complaint. She doesn’t try to force medication on me, she’s very intelligent and she honestly helps me put the pieces together that rattle around in my head all day with my neurotic thinking and self analysis. I am grateful to have her unbiased support in my life right now and I don’t wake up in the morning and dread my appointment.i feel comfortable , seen and heard. There are good ones out there, just have to keep trying til you find one I guess.

Jasmine Nichols
1 year ago
5

the android gamer
1 year ago
1

Do not see peg (Margaret Harper) . She practically called me stupid then proceeded to put me on something that would make what I originally went in for worse. Which it did. Went in for adhd and she told me it was “just my anxiety” and that I was overreacting and reading too much into it. Now i see Seneca and she properly diagnosed me and has me on meds for both.

Amanda Lewis
1 year ago
5

I have been going to them for years. They are very helpful.

Keylow89 Name
2 years ago
1

Terrible people.

Matthew Kaprutus
2 years ago
5

Whether it's the doctor I see or the therapist I see I have always been treated fairly.

Anna Marie
2 years ago
1

DO NOT GO HERE! The psychiatrist Peg refuses to listen to your concerns or feelings. We finally found the correct meds and dosage that work for me last year. I went in for my most recent appointment where she decided to abruptly take me off all my meds "just to see what happens". I'm not a lab rat. How is this place getting away with experimenting with peoples' mental health like this? This is how people get hurt or end up hurting others. Some of my medications can't just be stopped like that and have to be weened off of. I told her I don't want to try being off of them since I'm finally feeling right. She wouldn't listen and refused to refill my medications. After reading the reviews I saw I'm not the only one that this has happened to. I'm switching to a different facility that actually cares about their patients.

Susie Pelkofer
2 years ago
1

This place is a joke they don't care about anyone. The trauma therapist I had was a joke she always talked about her life and I caught her a few times rolling her eyes at me.. I was not comfortable with her. She wrote me off and left me hanging for someone else to snag me up. The Dr there is a joke to. I had called for a week stating that I needed help and NO ONE EVER CALLED ME BACK! The Dr said he couldn't help me and he couldn't put me on any meds to help either. He put me in a glorified Benadryl for my panic attacks. They didn't work.

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