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Aurora Mental Health Center – Intercept Center

16905 East 2nd Avenue
Aurora, CO 80011
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Close-up sketch of the modern glass entrance to a drug and alcohol recovery center.

About Aurora Mental Health Center – Intercept Center

Aurora Mental Health Center – Intercept Center, located in Aurora, Colorado is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Specialty rehab programs at Aurora Mental Health Center – Intercept Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

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Latest Reviews

nayrus dulane
2 months ago on Google
1
they delete bad reviews 😂😂😂😂 so ill put it once more and ill be sure to email every compliance person under the sun i have time todayyyyy: as i said they play phone tag with their customers no real communication whatsoever. literally hung up in my face and i had to call twice more to get anywhere. finally spoke to one lady who was short with me and rude and directed me to leave a message. i had an appointment (which they rescheduled because they said the provider I had was leaving so i had to rebook with a new one). their customer service whoever is on the other side of that phone is APPALLING. on top of that they deleted my review what an honest business!!!<3
Response from the owner1 week ago
Hello,

We are disappointed to hear that our team fell short of your expectations. This is not the type of experience we aim to provide our clients and we hope that you'll give us an opportunity to learn how we can improve.

If you're comfortable sharing more, please reach out to our Client Experience Team directly at CEX@AuroraMHR.org.

Warm Regards,
The AMHR Team
scott frazier
2 months ago on Google
5
I've been a patient of amhr for 20 years or more now and I love the people there. I have the best therapist and psychiatrist I adore both of them.
Response from the owner1 week ago
Thank you so much for sharing your experience with us, Scott! Reviews like yours highlight the reason we do this work. We're proud to be a small part of your story.

Warm Regards,
The AMHR Team
SSJ/Ronin
2 months ago on Google
1
They don't care about people, I've been trying to get a therapist going on 2 months now. Look somewhere else for care.
Response from the owner1 week ago
Hello,

We are sorry that you have experienced such difficulty in getting connected to a therapist. It is our goal to make finding a therapist as quick and easy as possible.

If you’re comfortable contacting us directly, we would love the opportunity to learn more about your experience and address any issues. Please reach out to our Client Experience Team at CEX@AuroraMHR.org.

Regards,
The AMHR Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.6 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Aurora Mental Health Center – Intercept Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Building icon

16905 East 2nd Avenue
Aurora, CO 80011

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Reviews of Aurora Mental Health Center – Intercept Center

2.47/5 (83 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.47 (83 reviews)
Christian Konkol
2 days ago
1

This place will lead you on and try to sound promising at first. Dont go here you can try other places while this place takes 3 weeks to call and then set an appointment in another 2 weeks and dont worry about getting anyone's phone number unless they have a desk job no counselors or Docs to help instead they play the hurryup and wait game because they are stuck in 2020 post Covid rules after mandates have been lifted with herd immunity everywhere. I want Mental help without having to do a 72 hour hold its ridiculous they act to busy for everyone like they are understaffed in such a big building. They led me on and said I'll get a Thrapist to evaluate me for whats wrong and that never happened. If you call the centers phone the line goes to one person and sometimes they hang up in the middle or beginning of it ringing or just let it go to voicemail like you can tell they are trying to not answer when you call 3 times in a row and all those things happen the only line thats successful is the Nurses line they are the only helpful ones there. I dont like how the staff at front desk act like reception security guards that hate dealing with multiple people at once and make it seem like they want an easy boring day sitting at the desk. I have mere complaints about this place when I tried them in 2019.

Response from the owner
Hello Christian,

We are very sorry that you have experienced difficulty in receiving care at our center. Our goal is to provide the highest quality care possible in a timely fashion for every client who reaches out. Clearly that has not been your experience.

If you're comfortable sharing more, please reach out to our Client Experience Team directly at CEX@AuroraMHR.org. We would like to understand what happened and help get you the mental health care you've been seeking.

Warm Regards,
The AMHR Team
nayrus dulane
2 months ago
1

they delete bad reviews 😂😂😂😂 so ill put it once more and ill be sure to email every compliance person under the sun i have time todayyyyy: as i said they play phone tag with their customers no real communication whatsoever. literally hung up in my face and i had to call twice more to get anywhere. finally spoke to one lady who was short with me and rude and directed me to leave a message. i had an appointment (which they rescheduled because they said the provider I had was leaving so i had to rebook with a new one). their customer service whoever is on the other side of that phone is APPALLING. on top of that they deleted my review what an honest business!!!<3

Response from the owner
Hello,

We are disappointed to hear that our team fell short of your expectations. This is not the type of experience we aim to provide our clients and we hope that you'll give us an opportunity to learn how we can improve.

If you're comfortable sharing more, please reach out to our Client Experience Team directly at CEX@AuroraMHR.org.

Warm Regards,
The AMHR Team
scott frazier
2 months ago
5

I've been a patient of amhr for 20 years or more now and I love the people there. I have the best therapist and psychiatrist I adore both of them.

Response from the owner
Thank you so much for sharing your experience with us, Scott! Reviews like yours highlight the reason we do this work. We're proud to be a small part of your story.

Warm Regards,
The AMHR Team
SSJ/Ronin
2 months ago
1

They don't care about people, I've been trying to get a therapist going on 2 months now. Look somewhere else for care.

Response from the owner
Hello,

We are sorry that you have experienced such difficulty in getting connected to a therapist. It is our goal to make finding a therapist as quick and easy as possible.

If you’re comfortable contacting us directly, we would love the opportunity to learn more about your experience and address any issues. Please reach out to our Client Experience Team at CEX@AuroraMHR.org.

Regards,
The AMHR Team
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