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Lumen Health and Psychological Services

8421 Auburn Blvd Ste 110 Auburn, CA 95610
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About Lumen Health and Psychological Services

Lumen Health and Psychological Services, located in Auburn, California is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Latest Reviews

Allison Bailey
1 month ago on Google
1
Do NOT Trust these people!! I was telling this lady LYNN SPENSER some issues with my kids dads discipline styles that I didn’t necessarily like (I KNOW these people are mandated reporters I didn’t say anything that is considered “abuse”) and she told me she was calling CPS !! Wow - it’s not illegal for a dad to spank their kids but she is deeming this conversation worthy of a CPS call! How is this ok? Do not open up to these people! You are better off finding a “CR” group from your local church! Do not speak with these people about your problems they are not your friends and they don’t really care to help you.
Response from the owner1 week ago
All staff here at Lumen Health and Psychological Services Inc take privacy and security with the utmost seriousness. That includes the clients we serve and vulnerable populations such as children, at risk adult and seniors. As Mandated Reporters, based on the provided guideless of our professional licensing organizations and the state of California, we are required to make a CPS report. Sometimes the events are clear cut and sometimes not. I assure you that in no case is it an easy event for a provider to follow through with as it is never a goal to make any situation more difficult. However, with the requirements put on us, there is often not a choice in the matter and is illegal to not report a case when there is a valid concern.
Here are some details pertaining to this mater and Penal Code §§ 11166; 11165.7
A report is required when the following circumstances apply:
A mandated reporter, in their professional capacity or within the scope of their employment, has knowledge of or observes a child whom the reporter knows or reasonably suspects is the victim of abuse or neglect.
For the purposes of this article, 'reasonable suspicion' means that it is objectively reasonable for a person to entertain a suspicion based upon facts that could cause a reasonable person in a like position, drawing, when appropriate, on their training and experience, to suspect child abuse or neglect. 'Reasonable suspicion' does not require certainty that child abuse or neglect has occurred, nor does it require a specific medical indication of child abuse or neglect; any 'reasonable suspicion' is sufficient. For the purposes of this article, the pregnancy of a minor does not, in and of itself, constitute a basis for a reasonable suspicion of sexual abuse.
Erika Noorda
2 months ago on Google
1
My son saw one of their therapists, and she told him that he is lazy and using me, his mother, for money, during his first appointment. He stopped seeing her after that. I had to explain to him that he was none of those things and that the therapist was in the wrong. I do not recommend anyone with mental health issues to see her. She does not show compassion or have empathy for her patients. Her behavior was extremely inappropriate, and she should not be in the mental health field, because she can do real damage to people’s mental health.
mercades tucker
3 months ago on Google
4
The receptionist Crystal is very nice and helpful while trying to set up appointments. the therapist i was seeing was very supportive and helpful throughout my time of need. Good company 👍
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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3.7 / 10

Accepted Insurance

Lumen Health and Psychological Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Staff

Ryan Gunton, PhD

owner

Patrice Agredano, LMFT

councilor

Contact Information

Building icon

8421 Auburn Blvd Ste 110
Auburn, CA 95610

Rehab in Cities Near Auburn

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Reviews of Lumen Health and Psychological Services

2.6/5 (30 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (30 reviews)
Allison Bailey
1 month ago
1

Do NOT Trust these people!! I was telling this lady LYNN SPENSER some issues with my kids dads discipline styles that I didn’t necessarily like (I KNOW these people are mandated reporters I didn’t say anything that is considered “abuse”) and she told me she was calling CPS !! Wow - it’s not illegal for a dad to spank their kids but she is deeming this conversation worthy of a CPS call! How is this ok? Do not open up to these people! You are better off finding a “CR” group from your local church! Do not speak with these people about your problems they are not your friends and they don’t really care to help you.

Response from the owner
All staff here at Lumen Health and Psychological Services Inc take privacy and security with the utmost seriousness. That includes the clients we serve and vulnerable populations such as children, at risk adult and seniors. As Mandated Reporters, based on the provided guideless of our professional licensing organizations and the state of California, we are required to make a CPS report. Sometimes the events are clear cut and sometimes not. I assure you that in no case is it an easy event for a provider to follow through with as it is never a goal to make any situation more difficult. However, with the requirements put on us, there is often not a choice in the matter and is illegal to not report a case when there is a valid concern.
Here are some details pertaining to this mater and Penal Code §§ 11166; 11165.7
A report is required when the following circumstances apply:
A mandated reporter, in their professional capacity or within the scope of their employment, has knowledge of or observes a child whom the reporter knows or reasonably suspects is the victim of abuse or neglect.
For the purposes of this article, 'reasonable suspicion' means that it is objectively reasonable for a person to entertain a suspicion based upon facts that could cause a reasonable person in a like position, drawing, when appropriate, on their training and experience, to suspect child abuse or neglect. 'Reasonable suspicion' does not require certainty that child abuse or neglect has occurred, nor does it require a specific medical indication of child abuse or neglect; any 'reasonable suspicion' is sufficient. For the purposes of this article, the pregnancy of a minor does not, in and of itself, constitute a basis for a reasonable suspicion of sexual abuse.
Erika Noorda
2 months ago
1

My son saw one of their therapists, and she told him that he is lazy and using me, his mother, for money, during his first appointment. He stopped seeing her after that. I had to explain to him that he was none of those things and that the therapist was in the wrong. I do not recommend anyone with mental health issues to see her. She does not show compassion or have empathy for her patients. Her behavior was extremely inappropriate, and she should not be in the mental health field, because she can do real damage to people’s mental health.

mercades tucker
3 months ago
4

The receptionist Crystal is very nice and helpful while trying to set up appointments. the therapist i was seeing was very supportive and helpful throughout my time of need. Good company 👍

Frances Shelley
1 year ago
1

I was referred to Lumen Health by Sutter Medical Foundation, and boy what an outfit this place is! Having already been dumped by 4 tele-therapists, I am certainly not going to take my chances with these people who call themselves "therapists." I have been around long enough to know that I will get a better response by calling a NAMI soft line once in a while. Buyer be ware

Response from the owner
Hello Fran. I am sorry to hear that you were not able to get an appointment here at Lumen Health and that the referral process was frustrating. Unfortunately, with Sutter making the referral, I do not have access to their side and cannot see why the referral was declined each time or somehow did not make it to us. Generally speaking, with that, they will get declined based on limited options with specific preferences, perhaps we did not have something open that would work based on what was in the referral? It would also be up to Sutter to determine that what you were looking for was not going to work with us and to make a new referral to a different clinic or provider. I am sure you are thoroughly frustrated with this process but if you would like, I can try reaching out to Sutter and my contact at their referral network to see what the issue is and see if we cannot get it clarified for any future referral with us or elsewhere. If you would like to give me a call, I can be reached directly at 916-531-8359 or by email at admin@lumenhealthservices.com.
Thank you,
Ryan Gunton PhD
Julie W.
1 year ago
1

Poor service at the receptionist / intake level.

Andrea Lozano
1 year ago
1

Receptionist is super rude I had a question and with a rude tone she answered with attitude. Maybe she was in a bad mood and seems like doesn't like her job.

Emily DeMoss
1 year ago
1

First, let me say the receptionist is beyond rude and it is clearly a massive problem considering how many other reviews mention what how awful she is. Second, my therapist clearly had an agenda and did not want to stray from what she wanted to do. She wasn't very kind or understanding, and when I had a rough day and just wanted to talk instead of go through her agenda she pressured me to cancel the appointment even though we had already started the appointment. When I emailed and asked for another therapist (I asked for someone who did appointments after 5 or on Thursdays) all the receptionist did was say they don't do appointments after 5pm and completely ignored my other option, which is Thursdays. This was such a terrible experience I cannot warn people enough to avoid this terrible practice, and I am filing a complaint with Kaiser.

Guy Macpherson
2 years ago
5

Kind and helpful staff and one of the best therapist experiences I've had! Keep up the great work.

Melissa Miller
2 years ago
5

Bill Hassett
2 years ago
5

T M
2 years ago
5

I had the opportunity to speak to the founder and he's genuinely one of the nicest and most caring people you'll meet.

Aimee Gunton
2 years ago
5

Exactly what I was looking for. Helpful staff and excellent experience.

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