This place has no sense of helping people. Whenever you call to make an appointment, they make the process so much difficult, and sometimes they say they will call you back and it takes them over a week to do so. Also whenever you have been already assigned with a therapist ...
About Pinebrook Family Answers
PineBrook Family Answers is a non-profit organization located in Allentown, Pennsylvania that has programs and services for families dealing with mental health or substance abuse disorders. They are accredited by the Council of Accreditation (COA) and the Pennsylvania Department of Human Services for its high standards of care. The facility accepts most major insurance plans, Medicaid, Medicare and self-pay options.
Heart of the Lehigh Valley: A Community Lifeline for Families
PineBrooks Family and Community Support programs are designed to keep young children and families safe by engaging them in a supportive environment within the community. Students struggling in school have access to the Making The Grade program which provides resources that can help improve their academic goals.
The High Fidelity Wraparound (HFW) program is a team process that focuses on mental health needs for families and provides counseling and outpatient psychiatric services. These include individual, group and family therapy sessions with professional clinicians while the psychiatric evaluations provide diagnosis and medication management.
PineBrooks offers various unique programs for families, their Seeking Safety Program helps families build coping skills for trauma and behavioral health issues.
Specialized Services for Adults in Recovery
Their Employee Assistance Program here offers current employees confidential counseling and therapy for substance abuse that can be affecting their work performance.
The facility also offers Reentry Services for adults and for women who are homeless by supporting incarcerated patients and helping them reintegrate back into the community. These services are also available for teens that dropped out of school and are involved in the juvenile justice system, in addition to skills training classes to help them create more productive lives.
Latest Reviews
No one ever gets back to you. I ve been trying to get an intake appointment for about 6 months now. Called countless times, left messages, never receive call backs. This place is a joke! The fact that they re still up and running blows my mind. STAY FAR AWAY IF YOU ACTUAL WANT REAL, GENUINE HELP! These people are straight jokers.
Response from the owner4 months ago
I am sorry that you have not had a return call. We have searched our call logs and cannot find your name. Please call 1-833-563-1822, which is our main intake number and someone will get back to you.
Absolutely the worst! Please do yourself a favor - don t go to them!! It is in a bad location with beat up chairs and everything looks old and nasty. Their therapists don t listen; instead they put in their agenda. So if you go in with a minor issue, you might end up divorcing or dead. They are more destructive than helpful.
They don t care about the patience
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.2 / 10
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Employee Assistance ProgramMedicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Residential Setting
Staff & Accreditations
Staff
William B. Vogler, Ph.D
CEO
Michael Shaffer, M.Ed.
VP, Programs
Angie Andresen, MA
VP, Human Resources
Kathleen Trimble, BA
VP, Mission Advancement
Jane Brooks
Chair
Jusline Sayegh
Vice Chair
Jeffrey Dobeck, CPA
Treasurer
Elaine Valdez
Secretary
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Pennsylvania
License Number: 202970
Contact Information
(610) 432-3919 
402 North Fulton Street
Allentown, PA 18102
Get Help Now - 267-450-9996
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Edited by:
Nikki Wisher, BA
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