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Crossroads – East Campus

1845 East Ocotillo Road
Phoenix, AZ 85016
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About Crossroads – East Campus

Crossroads amenities include lockers, closets, bathrooms and personal workspaces. Their onsite laundry facility is free of charge. The campus also features a commercial kitchen and a dining hall. The meeting hall can accommodate up to 200 people. They host 12 Step meetings and other community support meetings each week.

Aftercare may be available once you complete treatment. These services provide ongoing support and can include counseling, support groups and referrals to community resources. These services are designed to help you with success in long term recovery.

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Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Facility Overview

Bed icon 12
Number of Available Beds

Latest Reviews

Kiloh Smith
3 months ago on Google
5
I have been employing men, from Crossroads East & West, for over 22 years for occasional day labor. The men frequently bring previous skills & experience that add to their value as workers. They are always friendly and good employees.
Ezra
10 months ago on Google
5
This is Thee Best Place Ever! I'm Very Thankful to have gone here and Graduate. Staff here are Super Awesome & Caring. Shout Out too my Boy Frankie!
Response from the owner1 week ago
Thank you Ezra!
Nicolas Willey
1 year ago on Google
5
I was lucky to be admitted here. I was on scholarship and had to fly in from Wisconsin. Chris B. Picked me up from the airport and brought me to what I consider to be my 2nd home. 10/1/2013 I started my journey. I hung on dearly to that "just for today" and it saved my life. I was provided the tools needed to become sober and this place helped me become the person I am today. Without it I wouldn't be the proud father of 2 Boys that can provide a happy healthy home nor would I be engaged with their mother. Thank you crossroads. You changed my life and I hope to get back to 1845 one day to see everyone.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Chris Riley

Executive Director

Tammy Wilson

Chief Financial Officer

Karem Garcia

Chief Clinical Quality Officer

Greg Halvorson

Operations Director

Michael Gelbron

Compliance Director

Russell Smoldon

Chairman

Benjamin Greer

Vice Chairman

Teresa Miller

Treasurer

Khadijah Guy

Secretary

Melissa Morrison

Medical Director

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona

Contact Information

Building icon

1845 East Ocotillo Road
Phoenix, AZ 85016

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Reviews of Crossroads – East Campus

4.69/5 (32 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.6875 (32 reviews)
Kiloh Smith
3 months ago
5

I have been employing men, from Crossroads East & West, for over 22 years for occasional day labor. The men frequently bring previous skills & experience that add to their value as workers. They are always friendly and good employees.

Omar Espino
6 months ago
5

Ezra
10 months ago
5

This is Thee Best Place Ever! I'm Very Thankful to have gone here and Graduate. Staff here are Super Awesome & Caring. Shout Out too my Boy Frankie!

Response from the owner
Thank you Ezra!
Hayden Burgess
10 months ago
5

Overall Experience
Date Submitted
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