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Trails Carolina

500 Winding Gap Road
Lake Toxaway, NC 28747
(828) 885-5920
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Get Help Now  Â·  828-974-8579
Exterior sketch of a single-story outpatient substance abuse treatment clinic with a covered entrance.

About Trails Carolina

An inpatient program is one where clients reside at the facility for the course of treatment. This allows staff to monitor clients around the clock in a safe, secure environment. Clients follow a daily schedule of therapeutic activities, including individual and group therapy.

Trails Carolina also utilizes wilderness therapy, known as the adventure wilderness program. This is a form of experiential therapy where clients connect with nature through guided outdoor activities. When combined with traditional talk therapy, wilderness therapy helps clients recover from harmful behaviors, develop self confidence, and cultivate a renewed sense of self worth.

Trails Carolina also has an academic program to support clients in treatment. These are accredited courses.

Trails Carolina is accredited by the Commission on Accreditation of Rehabilitation Facilities, Cognia, and the Outdoor Behavioral Health Council.

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Latest Reviews

Nancy Doyle
2 years ago on Google
5
I sent my 16 yr. old son to TRAILS in September 2023 and he graduated 3 months later. They did exactly what they said they were going to do. They taught him how to survive and thrive in the woods of North Carolina. They taught him how to express his feelings and needs in a way that is respectful to everyone around him. They helped him learn about himself and brought his self-talk over to the positive side of things. They taught him that "he can do hard things". My family is so grateful to this group of people who run this program. We dropped off an angry, selfish, going-nowhere good kiddo and after a lot of work, missteps, repetition, and encouragement, my son had a fabulous growth experience at TRAILS that will serve him the rest of his life. Parents, do not hesitate to go with this program.
Laura Storey
2 years ago on Google
5
Wonderful clinical team! Very trauma-informed and focused on healing the entire family. Would highly recommend.
C M
2 years ago on Google
5
Trails made me a better person. I hated it at the time, but after 6 years, I'm glad I was sent here
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.1 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Treatments

Clinical Services

Staff

Graham Shannonhouse

Founder, Executive Director

Leah Madamba

Director, Family Services

Sarah Hutchison

Primary Therapist

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Trails Carolina.

Contact Information

Phone icon (828) 885-5920
Building icon

500 Winding Gap Road
Lake Toxaway NC, 28747

Get Help Now - 828-974-8579
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Reviews of Trails Carolina

2.22/5 (50 reviews)
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Google Reviews

2.22 (50 reviews)
adeline
2 months ago
1

I went to Trails Carolina in 2019 when I was only 9 years old, in the group called Zulu. The age limit is 10+. I am now 17 and still am not over the extensive trauma that I endured at this place. The things I experienced and witnessed were vile, disgusting, and inhumane. We were treated like animals, humiliated for punishment, starved, and degraded both physically and mentally. I became so very skinny and malnourished during my time here, during which I’d be forced to carry packs nearly the same size as me. If you were to misbehave, they’d add extra weight, including rocks. The staff, despite our malnourished bodies, would tackle us to the ground if we were to act out— even accidentally walking out of view— and force us into the ground, putting their significant weight atop us so that we would be entirely immobile. I once got a concussion because of their “restraints”, and they did not listen to me when I expressed my pain. The staff were trained to dismiss our complains, even if it were something regarding our health, as manipulation and lying. Everything I said was a “lie” to them, and it was extremely damaging. I also have curly hair, and they gave us brushes that looked equivalent to the brush you’d use on a horse’s body. It did not detangle my knots, and I quickly formed mats in my hair that took two full days to get out when I left. We were only allowed to shower once every two weeks, where we were given two minutes and the conditions were disgusting. We wore filthy clothes and were hardly given the opportunity to wash them. The same pair of underwear would be worn for a week, sometimes leading to UTIs. The food they provided was very little and often contaminated. My group members would rip out their hair, put rocks, dirt, and other disgusting things into our meals to make them inedible. The staff would not help or give us alternatives. On multiple occasions, our food was dumped out and we were not given more for several days, as we got our food on Wednesdays, as well as got letters and were allowed to walk to our therapist. The staff would also change weekly and had little knowledge in therapy or regulating children, which led to a lack of stability and overall, a very chaotic environment. We were forced to hike in silence for miles daily with not enough calories to fuel it. Some of us would pass out, and the staff would do little to help. We slept in tents stuffed with 4-5 of us that were meant to only hold 2, so we were crammed together. If we were to misbehave, we would sleep in a “burrito” between the staff where’d they tie you in a tarp so your limbs were entirely immobile. Other punishments included: missed meals, more weight in bags, carrying the loo bucket or digging the loo hole (loo= toilet for bodily fluids), public humiliation in which the group members would take turns attacking you while you stood in the middle of a circle, violent and often painful restraints, waking up earlier or forcing you to stay up, and much more. We experienced many flash floods during my time, where we’d wake up at 2 in the morning with water filling our tents. We had no protection from the elements, and were forced to hike in severe rain, snow, hail, extreme heat, and more. There was constant violence and chaos that was almost encouraged by some of the staff. I was physically assaulted, harassed, cussed at, and purposefully targeted by the older girls due to my age. I had no protection or comfort, and none of the adults would step in. Every single day I am grateful this horrible place was shut down, but that does not change the fact that so many young children were forever altered by this hell. The owners should feel absolutely ashamed and disgusted with themselves for creating such a terrible place, where two children even lost their lives. I will forever grieve the innocence that I lost, and the severe trauma I endured at such a young age. That was enabled and encouraged by adults who should have protected me. I hope that any child who endured similar things is on a path to healing. We deserved better.❤️‍🩹 -Zulu, 2019

Alex
3 months ago
1

Kenan Ali Erkan
5 months ago
1

Witnessed the abuse that led to Alec running away. He froze to death. Public information. RIP Alec. We were denied basic human rights. 90 days in hell. Took me a decade to overcome my PTSD.

5590 Josh
6 months ago
1

its hot in hell

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