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Behavioral Health Group

1639 Bruce Smith Parkway
West Plains, MO 65775
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Behavioral Health Group MO 65775

About Behavioral Health Group

Behavioral Health Group West Plains Treatment Center is an outpatient addiction treatment provider in West Plains, Missouri specializing in medication assisted treatment for opioid use disorder and other substance use concerns.

The center blends FDA approved medications, counseling and peer recovery support in a personalized care model designed for local access.

Clients consistently praise the welcoming, nonjudgmental staff and the ability to often get started the same day they call.

What programs and treatments are offered?

BHG West Plains provides outpatient medication treatment with methadone and buprenorphine, paired with individual and group counseling, cognitive behavioral therapy and substance use counseling.

The team also offers intake assessments, medical evaluations and personalized treatment planning, case management and telehealth, lab monitoring and transfer support for patients coming from another provider.

Who can get help here?

The center serves adults dealing with opioid addiction and broader substance use disorders including adult men and women, pregnant and postpartum women, LGBTQ clients, veterans and individuals with co-occurring mental health conditions, chronic pain or HIV/AIDS.

They welcome patients from Mountain View, Thayer and Willow Springs, West Plains and the greater South-Central Missouri area.

Where is the clinic located?

BHG is located at 1639 Bruce Smith Parkway in West Plains, serving the South-Central Missouri region.

The clinic is open Monday through Friday from 6:00 am to 2:30 pm and Saturday from 7:00 am to 9:00 am, with earlier medication dispensing hours.

What payment options are accepted?

BHG West Plains accepts Medicaid and Medicare, TRICARE and many commercial insurance plans including Aetna, Humana, Ambetter, Medica and United Healthcare/Optum.

Self pay options and grant funding may also be available for eligible patients.

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Edited by:
Natalie Scott

Latest Reviews

Cheyenne Celestia Haskins
4 months ago on Google
5
10/10 recommendation. The staff there is excellent and never makes me feel judged, always so welcoming. They also got me in on the same day that I called! Couldn’t ask for a better recovery team!
Response from the owner1 month ago
We’re so thankful for your support – thank you!
ThunderCloud Spider Wolf
5 months ago on Google
5
I have been going to this clinic for almost two years now. Recently they hired a new outreach person named Candice. I cannot thank BHG enough for hiring her. She has taken the time to get me set up with housing, a job, and a government phone. Its totally changed my life. She has always meet me on my level and never made me feel judged. I finally feel hope toward my future. The new nurse is also very friendly and seems to care. Great recent hires BHG, its totally changed that place!
Response from the owner1 month ago
Thank you so much for sharing and leaving us a great review!
Casey Henderson
9 months ago on Google
4
Very kind and understanding staff, wish they had better doctors who had more experience and not just from books, and truly MO needs to up their Recovery Laws and policies, coming from WA state things here are much more rigorous and chronic pain is treated more seriously for addicts in WA, but all my care there was through the VA. So far so good, love my counselor, and all the staff are so nice and helpful!! Wish they had more group therapy options.
Response from the owner1 month ago
Thank you for your support and honest feedback – it's incredibly helpful as we strive to provide the best experience for those we serve.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Behavioral Health Group works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Jay Higham

CEO

James Hopwood

CFO

John Whisler

VP for Finance

Julie Koenig

COO

Benjamin Nordstrom, MD, PhD

Chief Medical Officer

Kamala Greene Genece

Chief Clinical Officer

Russel Goin

Chief People Officer

Angela Valchine

Senior VP for Sales & Marketing

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Behavioral Health Group.

Contact Information

Building icon

1639 Bruce Smith Parkway
West Plains, MO 65775

Explore Other Centers Near West Plains

Reviews of Behavioral Health Group

4.55/5 (20 reviews)
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Google Reviews

4.55 (20 reviews)
Cheyenne Celestia Haskins
4 months ago
5

10/10 recommendation. The staff there is excellent and never makes me feel judged, always so welcoming. They also got me in on the same day that I called! Couldn’t ask for a better recovery team!

Response from the owner
We’re so thankful for your support – thank you!
Wildwind Animelover
5 months ago
1

Ive been coming here off and on for a couple years now. Recently I walked in to the lobby and had to wait several minutes for the receptionist to greet me. She was having a conversation with a couple of coworkers who were also sitting at the reception desk. She seemed very annoyed to stop her conversation which was obviously gossip about another patient who goes there. She always has had an attitude everytime ive went there. Its never bothered me that much before, but i think the high school mentality needs to be addressed with the employees. i felt humiliated and judged with all of them staring at me, then looking at their cell phones. Were they recording me?

Response from the owner
Thank you for sharing your feedback. We take concerns about professionalism and respectful interactions seriously, and the experience you described does not reflect the environment we strive to provide. We’re reviewing the concerns raised internally. If you’d like to share any additional information, please feel free to contact us at Feedback@BHGrecovery.com.
ThunderCloud Spider Wolf
5 months ago
5

I have been going to this clinic for almost two years now. Recently they hired a new outreach person named Candice. I cannot thank BHG enough for hiring her. She has taken the time to get me set up with housing, a job, and a government phone. Its totally changed my life. She has always meet me on my level and never made me feel judged. I finally feel hope toward my future. The new nurse is also very friendly and seems to care. Great recent hires BHG, its totally changed that place!

Response from the owner
Thank you so much for sharing and leaving us a great review!
Julie Nickels
7 months ago
5

Response from the owner
We truly appreciate you sharing your thoughts with us!
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