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Dear Charles George VA Medical Center Team, On behalf of our entire family, I want to express our deepest gratitude for the compassion, dignity, and honor you showed to our beloved husband, father, and grandfather, Mike McClure, during his final days. What could have been an unbearably painful experience was made profoundly human and meaningful because of the care and respect your team provided. We would especially like to recognize Jason, the nurse on the 2nd floor ICU. His kindness, professionalism, and genuine compassion went far beyond what we ever expected. Jason took the time to truly know our grandfather — not just as a patient, but as a person. He treated him with such respect and dignity, and his gentle manner brought great comfort to both Mike and our entire family. Jason, originally from Milwaukee, exemplifies what it means to serve with heart. Our family has been coming to Charles George VA for over 50 years, and through every season of life, you have cared for us with grace, empathy, and excellence. When our grandfather passed, the way your team honored him — with the playing of trumpets and the entire floor showing their respect as he was wheeled out — was one of the most moving and beautiful gestures we have ever witnessed. We are forever grateful for the humanity, honor, and love that you showed our family in this difficult time. Thank you for reminding us what true care and compassion look like. With sincere appreciation and respect, The McClure Family

Best health care available for veterans

They cover. I wish the English would fill their mouths with fresh cotton. They force me to stay while my complaining husband finds a new partner. My English family wishes for me to live here forever thinking it is the worst place to suffer for an Irish. English family is confused thinking this is a living facility. Also, English family is confused upon return to home I am not mentally incapacitated while Irish family is forced through English control to secretly struggle to revive me. I enjoy leisurely walking through the beautiful, old neighborhood. They support my use of many options such as lavender and salt rock lamps. I appreciate the suggestion to use Lovely ginger chews candy as a couple of them fully address nausea. 🚫 😰 🪴 🪨 🚫 🤢 🫚 The staff help. I hate they poke me. After my experience, I am advised and move back to my hometown. My experience is partially due to a young marriage. 🚫 💉 🚫 🩸 🏡 Their on site art and engagement activities encourage and make me realize the importance of finding a fun toy or new interesting art activity. I start my paint by numbers. So far, some of the activities I have found to be enjoyable and beneficial are crochet, mixing play dough, a super squish fidget toy, magnetic putty for modeling, and a kaleidoscope to start to name a few. They teach me how to clear computer clutter including social media. 🪀 🪁 🧸 💦❔ 🧸 🛏️ ⁉️ 🥼🚫☠️❗️⚰️ 🥘 🖼️ 🚶‍♀️ 💊❗️🛏️🙅‍♀️💊 ‼️🚫💤‼️🛏️‼️🚕🏥💊💊🖼️🚫‼️🛏️‼️💤🚕🙅‍♀️❗️🛏️❗️🤷🏼‍♀️💊❕ I really enjoy some of their meals. Their grits have great toppings, their egg frittata is delicious, their fluffy biscuit goes well with cinnamon butter, and meatballs have great flavor with wonderful sides. Their greens are amazing. I wish more clients would look to gain missing ancestry knowledge. I miss the puzzle time. 🧩 They help me decided I need to just do a tiny little bit of school on the side. I take classes on curing skitzophenia and learn information such as staying away from orange juice which is full of sugar. Once in a while for special occasion a healthy soda is a special treat. Unfortunately, my English family is not able to support my health education. This information is part of my self care. I am glad I have the educational steps so I do not need to visit again. My family chooses not to support my betterment. My English aristocracy family chooses not to listen, they care about their wealth, and like to move me. They help professional identify and educate me on my divergent thinking which is caused by both my English and Irish ancestries. To address divergent thinking, they provide hard suggestions to continually study, work through, practice, and reflect on regarding more consideration of how to relate and figuring out what strategies are effective in building healthy relationship. I am good at working through a professional organization chart to help identify and assess past healthy social interaction. At the end, I am able to assess my slight adjustments to make the good situations more safe and healthy. After a doctor visit in high school, I am scarily concerned I have a related cancer. They thankfully and very smartly professionally address in my late 20s I personally progress to dealing with slight skitzophenia and provide education steps to move forward focusing on really strict healthy eating. They thankfully address my eating issue after I temporarily have not been able to eat what I need to. I love their food medicine. Unfortunately, my home community still chooses to be reluctant in providing my prescribed medicine. My community does not support my personal recommendation from Dr. Josh Axe. I am thankful this extra knowledge shares with my community underlying issue I address. I wish everyone visited the psychiatrist.

I truly believe there is no place like CooperRiis in the World! The staff who work there are Amazing! They are extremely supportive and they really care! CooperRiis is a holistic healing community. They provide therapy and they teach a variety of skills to help individuals cope with many different challenges. The best part about CooperRiis is the Community. Connecting with others is truly healing for the soul. The energy there is positive and uplifting. CooperRiis is a healing community that makes a difference in so many people’s lives! Thank you CooperRiis for sharing your light and for making such a big difference in my life! ☀️

CooperRiis at Asheville Review I remember my three months in the summer of 2023, at CooperRiis at Asheville, quite fondly.  I was stabilized for a couple of years after that.  My only regret was not being able to stay in the program longer. I really credit the staff for their major role in stabilizing me, helping me adjust, and keeping me safe during those three months.  The staff saw me at my worst and at my best.  Somehow, they were able to help me reach a stable ground of somewhere in-between, of just being “fine”.  I really credit the special relationships I forged with the staff during that time period.  The staff kept me safe in times of manic periods, and kept me safe overall.  The staff got me thinking about Recovery and got me thinking about being well at home. I was able to receive extra counseling while I was there on Sundays, and sometimes during the week, which was so desperately needed.  I really credit Residential Evening for keeping me steady during my downtime.  The individual counseling sessions with my Team were also really helpful, as well as was Family Therapy.  The groups during the day were beneficial, too, and really added longer-term therapy and coping mechanisms to my stay. I would recommend that you stay at CooperRiis for as long as possible and go through Levels A, B, and C if you can.  This is the single, best, most important financial decision you will make for your mental health. CooperRiis takes a holistic approach, which was new and different for me.  But I benefitted greatly from this approach.  The delicious  (and new to me) Mediterranean Diet did wonders for my body for three months and taught me a lot about nutrition for mental health. Upon my return home, I was able to receive extra monthly support from the CooperRiis family education program, on a variety of interesting topics.  I also am able to keep in touch with the alumni contact person every so often.  I’ll continue to keep in touch with CooperRiis.  It was the best financial decision I ever made for myself. The staff are great, wonderful, patient people who are highly-qualified to do this job.  The staff at CooperRiis at Asheville really helps you with the road of recovery and a long-term period of stabilization.  I really miss all of the staff who were there during the Summer of 2023.  I think of you all, and Asheville, often, and remember what I have learned there.  Thank you for helping me during that time period of my life. I highly recommend CooperRiis at Asheville.

I was a resident here in 2021, these people made me feel like a person again, beautiful campus and program. I really enjoyed daily walks and visiting the tree in the cemetery with all of the wind chimes ! Thank you for my foundation in sobriety, im going on 5 years of freedom from active addiction ! Forever grateful

I have been to both the detox and rehab side of ADACT. I had a good experience. I felt welcomed and the staff is great especially Kelly, she goes above and beyond for the patients. The doctors and therapist helped me stabilize my meds.The classes were great too i learned different ways to cope and retrain my brain to start good habits to replace the bad. As an addict I felt like I was somewhere I could relate to my issues that not everyone can understand. Coming out of a toxic marriage that led to my addiction and mental health it was good to be somewhere different and around new people to get away from my usual triggers and start to take the first step to recovery and living a healthy life. When I finished they guided me in the right direction to continue staying on track for my recovery.

⭐️⭐️⭐️⭐️⭐️ A Life-Changing Experience — Forever Grateful Julian F. Keith Alcohol and Drug Abuse Treatment Center was the turning point in my life. After attending five different rehabs, I arrived here in 2020 feeling lost and uncertain if lasting change was possible. But this place—this team—changed everything for me. From the moment I walked through the doors, the front office staff greeted me with kindness and dignity. The nurses were compassionate and attentive, the recovery coaches and counselors truly listened, and the education team made learning feel meaningful again. My therapist was nothing short of life-changing—she helped me dig deeper and start healing in ways I never thought possible. Even the cafeteria staff made an impact. They didn’t just serve meals—they served encouragement with every plate, and their warmth stayed with me daily. Because of Julian F. Keith, I began to believe in myself again. Today, I’m proud to say I’ve earned my associate’s and bachelor’s degrees, and I’m now finishing my master’s in Clinical Mental Health Counseling and Substance Use Disorders, with a focus on trauma and gender identity. I’m also a North Carolina Board Certified Peer Support Specialist, giving back to others just like me—because someone once did the same for me here. This center helped me reimagine my future and reconnect with my purpose. I will always carry gratitude in my heart for what they gave me. I genuinely believe that without their guidance, structure, and compassion, I would not be where I am today. Thank you to every single person at Julian F. Keith. You changed my life. —Jennifer Nicole Brooks

Dr.John Carter has been seeing my boys since small children. I love how he includes the parent in last half of sessions, and explains everything as clearly as he can, and stays on top of medication,and side effects. RE: A "edit" to my post- Today we learned that Dr Carter is retiring at the end of this month....a day I knew would eventually come, but had hoped would be a few more years away.... to see him 20 years +, it was emotional and very sad news😢. We were told a "Dr. Lee who is a good doctor, and younger" wI'll be taking Dr. Carter's position the first of January. My son is not pleased at all, but we will have to wait and see if they "connect" in February. At any rate, with new management at Family Preservation, and all staff changes, and lack of staff, my "5 star rating" may be much less very soon.

I have been very happy with my experience at this clinic from the doc all the way to reception, everyone has been really caring and attentive thank you cross roads!

As always the staff are wonderful and always make me feel like family! They go above and beyond to make each monthly visit worthwhile! I love my crossroads family!! Thank you for all you do for me!

Crossroads of weaverville saved my wife Tracy and myself!! We both have great counselors!! Natile& Emily Hanna has made great improvements to the clinic it has a very great atmosphere. The nurses are amazing. The doctor is good. Honestly I have nothing to say bad about crossroads treatment center of Weaverville oh yeah, don’t forget Nikki at the pay desk. She always has a friendly face!!

The entire team here is dedicated to providing the best care possible. Doctors Bopanna and Ishizuka literally saved my life ten years ago. I owe the life I have today to them and the rest of the VA healthcare system. I am still a patient. I am also a VA provider today because of them. They showed me what it means to meet someone where they're at and love them until they can learn to love themselves enough to commit to making changes.

After reading some of the misguided comments directed at Dr. Boppana, I felt it necessary to add a counterpoint. I’m so glad to have been assigned to this outstanding physician. Although his personal inclination is to not make much eye to eye contact, he is very attentive to what is being said by redirecting his focus away from the speaker. In so far as putting in a Bluetooth device while the patient is still speaking, this is in order to proceed directly into making the necessary consults in order to address the issues being described to him in real time. I was personally helped by his calling of no less than three people in order to accommodate my needs. Thank you Dr. Boppana.

Very professional staff.

Friendly staff, Clean facilities, New Amenities the Best way to operate is scheduling in person, keeping your appointments, and utilizing a calendar to prevent rescheduling. Medical Professionals are in short supply and in high demand. Accepting the way the World around you is doesn't have to be an obstacle which prevents you from achieving a positive outcomes.

I've been very happy with my experiences at this place so far, it has a very warm and inviting atmosphere and it feels like the staff actually cares. :) I'm feeling more optimistic about my mental health than I have in quite a while thanks to them, looking forward to my future appointments!

I am grateful for the services Appalachian has provided over the past 6-7 years for my patients. Yes, they are understaffed and they are overworked, but they are also the only organization available in our area for people with mental health crises. There is a severe statewide and national problem of inadequate mental health services. Without Appalachian, our community would be in far worse shape, because there is nothing else like it available in this whole region. Despite the time it takes for some services, I believe they literally save lives.

I had Cherry and Kristen as my main nurses and the both of them were super helpful and always there when I called them. They were very polite and understanding even if I was being a bit of a hard head at the moment. They are amazing employees who are clearly dedicated to making sure their jobs are done correctly and professionally

Our experience at SMC Mary Black Campus was great all around! My mom was there for over two weeks for a surgery that transitioned into a stay in the rehab center. From surgery to the orthopedic floor, to rehab - almost every single person we encountered was prompt, friendly, patient, and helpful while we were navigating new territory with my Mom. Some were more enthusiastic than others, several provided outstanding care, but I always came away from the facility thinking that the majority of people we encountered were happy to be at their job. It was very refreshing!

Everyone I came in contact with was extremely nice to me. My doctor Dr.Douglass first time meeting him that day very nice Gentleman would highly recommend him. The nurses and everyone in the procedure room ease all your worries of being scared and anxious. My Anesthesiologist was so nice and explained what his role was to calm my nerves and have a good outcome. My recovery nurse was the sweetest gave me all my instructions for home and Dr. Douglass came by and explained what my colonoscopy and endoscopy showed and the steps he took to care about my health.10out of 10 was my experience.

I sent my 16 yr. old son to TRAILS in September 2023 and he graduated 3 months later. They did exactly what they said they were going to do. They taught him how to survive and thrive in the woods of North Carolina. They taught him how to express his feelings and needs in a way that is respectful to everyone around him. They helped him learn about himself and brought his self-talk over to the positive side of things. They taught him that "he can do hard things". My family is so grateful to this group of people who run this program. We dropped off an angry, selfish, going-nowhere good kiddo and after a lot of work, missteps, repetition, and encouragement, my son had a fabulous growth experience at TRAILS that will serve him the rest of his life. Parents, do not hesitate to go with this program.

Wonderful clinical team! Very trauma-informed and focused on healing the entire family. Would highly recommend.

Trails made me a better person. I hated it at the time, but after 6 years, I'm glad I was sent here

Great counseling

Katy is amazing and so in touch with helping addicts. Her smile and being one of us is such a refreshing thing to experience in early recovery.

This place - these people - are helping to save my life by the day. Clean facility, excellent staff, great atmosphere. I've made so many lifelong friends here.. I consider them family. I learn so many new things to help me in my recovery each day and by the minute. Therapist, group leaders, case manager and medical staff are all wonderful and attentive. JourneyPure gives food for the soul.

Journey Pure's outpatient center in Knoxville is a fantastic option for IOP. The staff are so kind and caring and really supportive of your recovery. The providers are knowledgeable and extremely helpful in filling and adjusting MAT/psych/general medications. The therapists and group leaders are wonderful and understanding of any situation and they show so much love. I highly recommend this center for IOP for anyone in recovery.